posted on March 10, 2001 06:08:43 AM new
As a seller I've used Billpoint for many non-ebay transactions, never had a problem in the past. Yesterday evening a buyer tried to pay an online invoice that I sent but when I check my Billpoint "Current Sales" page the transaction isn't listed in the normal "Orders Placed, orders paid and cleared in the last 5 days" category but rather in the "Orders Being Processed, Orders undergoing quality review" section. When I then click on the Order Ref ID icon for this transaction the Order History says, "order held for review, held for too many different credit cards used." I have sent Billpoint an email asking what's going on, but no reply yet and I've been unable to contact them via phone with it being a weekend. Anyone out there have similar experiences/ideas/suggestions? Thanks in advance.
posted on March 10, 2001 06:30:18 AM new
I have had this happen. If a buyer uses too many different credit cards to make purchases the system holds the transaction until Billpoint can verify that the credit cards aren't stolen or something else that could be not right. I think it is a good procedure. It protects the seller and Billpoint. It is a lot better than Paypal. Paypal can and does freeze the whole account if it suspects a transaction is questionable, Billpoint holds only the transaction. I would rather have a transaction not go through in the first place than try to deal with a bad transaction after the fact.
posted on March 10, 2001 08:21:45 AM new
smw: The transaction in question has since gone thru so it's water under the bridge now, but for future reference you say that the buyer uses too many credit card. Do you mean that a buyer can use more than one credit card to complete one transaction (for example, on a $1000 purchase the buyer can put say $500 on a Visa, $300 on his Mastercard, and the remaining $200 on a Discover)? Thanks
posted on March 10, 2001 09:30:54 AM new
I don't know the answer to your question about splitting credit card charges.
What I understood from Billpoint is that if a buyer uses say a MC for one purchase, and then a Visa for another, and another MC for yet another, and then comes up with a Discover card, and on and on....that is when red flags go up..
Billpoint claims that most buyers use one credit card or two at the most, and when a buyer starts using a bunch it can sometimes mean that the cards are stolen or the buyer has real credit problems. So they do some kind of direct verification with the credit card company to make sure the transaction is ok.
posted on March 11, 2001 03:32:42 AM new
Here is the reply that Billpoint sent me in response to my email inquiry:
"Thank you for contacting Billpoint. We have modified the "Summary"
page of your Billpoint account to reflect new categories associated with
recently-introduced Billpoint products and features. You now see a
section in your Billpoint summary that says the following:
Orders Being Processed
Orders undergoing quality review
This new section reflects invoices paid by the buyer but held by
Billpoint for quality review, which is a randomly-triggered process each day
on a small sub-set of Billpoint transactions. During this process, we
review certain aspects of the transaction to ensure optimum handling by
Billpoint and satisfaction by both the buyer and seller. When your
buyer successfully pays a Billpoint invoice, he or she will receive a
confirmation email indicating that the transaction was authorized.
However, Billpoint will not issue your seller notification email or classify
the item as paid until we perform the quality review. Do not proceed
with shipping preparations until receiving your seller confirmation email
from us or until we move the transaction into the Placed Order
category. Billpoint expects to complete the quality review process well within
24 hours.
We apologize for the lack of notification. In the vast majority of
situations, we aim to complete the quality review and send the transaction
on to you well in advance of your missing it! We are confident that
the quality review process will enhance service quality for you, your
buyer and the entire Billpoint community.
Should you have any other questions or comments regarding this matter,
please contact us via email at [email protected].
