posted on March 10, 2001 06:58:16 PM
I had an auction end last night where the reserve had not been met and the last bidder did the BIN for $149.99. My reserve was $119.99. The auction clearly ended early with the BIN feature but it's showing the $119.99 price and the EOA from ebay shows the $119.99. Of course the buyer wants the $119.99 price and I can't argue with her since everything is showing that price. She admits she used BIN and is quite thrilled with paying $40 less. Who do I write to at ebay about this? Is there a way to get them to take $40 off of my monthly bill since this is obviously their mistake?
posted on March 10, 2001 08:27:48 PM
We had the same thing happen only our bidder is honoring the BIN price. It is a glitch with the new keeping the BIN until reserve met program. The system is ending the BINS with the reserve price instead of the BIN price - helps with FVF's if your buyers pay - but a royal PITA Accounting wise/customer service too.
posted on March 11, 2001 09:30:17 AM
Not stupid question. I find the use of reserve price and buy-it-now very confusing, and I'm just a buyer.
It occurs to me if reserve and buy-it-now price are the same, there is NO reason for a buyer to not use buy-it-now. The price of the item can only go UP. (If the reserve is $50 - so the item will not be sold for less than $50 - why get into a bidding war with other buyers, if you can just pay $50 and buy-it-now? Of course, buyers don't know what the reserve price is when they view the listing, just the buy-it-now. But the logic and strategy of using both these features concurrently seems so complicated to me that it makes my brain start to smoke if I think too hard about it.)
Yep $30. Sometimes when I get mad my brain malfunctions.
