posted on March 16, 2001 05:44:37 PM
Hi,
I would like some feedback on "buyers remorse." What would you do if a buyer wants her money back simply because she felt she spent way too much money on an item, didn't like it and didn't bother to e-mail me prior to bidding?
To complicate matters, she wants ALL of her money back including S & H which i don't feel she is entitled to plus she got square trade involved and is now lying about my description regarding the item...please help.
posted on March 16, 2001 05:54:16 PM
"What would you do if a buyer wants her money back simply because she felt she spent way too much money on an item, didn't like it and didn't bother to e-mail me prior to bidding? "
I'd tell her it was hers to keep! This is an auction, not a WALMART. It's not your problem if she bid too much and changed her mind.
"she wants ALL of her money back including S & H which i don't feel she is entitled to plus she got square trade involved and is now lying about my description regarding the item"
Square Trade is POWERLESS to make you do anything you don't want to do. If you have good photos of the piece, and the description was accurate, tell Square Trade that you stand by the accuracy of the lsiting, and have no plans to refund anything just because a buyer changes their mind.
posted on March 16, 2001 05:56:22 PM
Do not under any circumstances let this buyer extort money out of you.
The entire foundation of eBay rests on the sanctity of the bidding and buying process. So what if she gives you a negative in return.
Would not, ever, refund for buyer's remorse. Now that she is trying to say it wasnt what you advertised? Nice try, but her extortion scheme should not be credited with a refund.
posted on March 16, 2001 06:38:19 PM
Politely suggest to her that she list the item on ebay. If you have pictures hosted somewhere, you might want to offer to let her use those to make it easier for her.
It belongs to her now. It's her responsibility. There's no reason that she can't list it on ebay and get her money back that way. She might even make a little profit.
