posted on March 17, 2001 08:24:35 AM new
I have AT&T Roadrunner cable in Mass. Everything has been s. l. o. w. but working, for the last few days. A lot of blinking modem lights. Dunno what the problem is. Usually, being cable, everything is as speedy as you could ever want.
posted on March 17, 2001 08:48:56 AM new
I am in Florida I can get everything ebay related except for search completed items. This has been going on for 2-1/2 days.
posted on March 17, 2001 09:19:26 AM newtoke I'm on Roadrunner in MA, too. The last winter storm we had did a number on them. I've noticed AT&T trucks working on lines all over the area.
posted on March 17, 2001 09:27:33 AM newvidpro2...
I'll bet you're right. I'm not seeing the trucks because I'm in the boonies on a dirt road...
I also noticed the files were missing on my Personal Page, where I store my photos. After I totally freaked, I found they were actually there, I just couldn't see them. I can see them in my File Manager, thank heaven. I called Support...they said they were "working" on the problem.
posted on March 17, 2001 11:29:05 AM new
Hmmm, Toke I'll bet that's related to the same problem that doesn't allow me to see my files when I FTP into my server space there.
That's what happens when cable tv companies get into the internet business!
posted on March 17, 2001 01:41:53 PM new
Not being able to ping ebay doesn't mean anything. They have disabled ping and traceroute responses from their site so ping and traceroute will always hang.
posted on March 17, 2001 05:27:14 PM new
Jim -
Thanks. I didn't know they had disabled PING (perhaps to avoid being downed by a ping storm)
But my browser times out on description search, can't load items from my watch list (if I can get it to load) and in general I'm seeing crappy connectivity ... no answer from support and no response from the pinks on the tech issues board ... but that's hard to get to open too.
posted on March 18, 2001 04:28:47 AM new
Just to let you know, there are a couple of major routers down. You can check them out at http://www.internettrafficreport.com
There are two, as I write, that are "flatlined", and have been for more than 24 hours. This may be causing some of the slowness...
posted on March 18, 2001 04:46:39 AM new
rmjelde...very interesting, but wouldn't that make more sites other than Ebay slow also? I too have cable; everything is very fast except Ebay: search and "my ebay" is very very slow.
posted on March 18, 2001 09:05:45 AM new
The "here's the state of the Internet" reports are mostly useless for debugging connection problems because they only measure a tiny set of network paths.
For example, here's a traceroute from me to eBay and from me to Auctionwatch, both hosted at Exodus, showing that just connecting to two different *companies* at the same ISP causes me to use different paths within my ISP (AT&T/MediaOne) and different paths within Exodus:
To eBay:
$ /usr/sbin/traceroute www.ebay.com
traceroute to pages.ebay.com (216.32.120.133), 30 hops max, 38 byte packets
1 (my IP address)
2 DHTMI-UBR-A-fe-0-0.mw.mediaone.net (24.131.0.10) 2.059 ms 1.616 ms 3.021 ms
3 DETMI-GSR-B-pos-1-2-155M.mw.mediaone.net (24.131.2.29) 2.020 ms 1.865 ms 2.137 ms
4 12.124.15.41 (12.124.15.41) 3.410 ms 3.540 ms 5.371 ms
5 gbr1-p70.dtrmi.ip.att.net (12.123.139.22) 3.555 ms 3.168 ms 3.303 ms
6 gbr4-p30.cgcil.ip.att.net (12.122.2.194) 9.709 ms 13.870 ms 9.800 ms
7 gbr2-p50.cgcil.ip.att.net (12.122.1.182) 10.655 ms 12.805 ms 9.584 ms
8 gr2-p3100.cgcil.ip.att.net (12.123.5.138) 9.828 ms 9.564 ms 9.430 ms
9 ibr02-p00x00.okbr01.exodus.net (209.1.169.173) 10.648 ms 10.954 ms 16.393 ms
10 bbr02-g2-0.okbr01.exodus.net (216.34.183.98) 10.746 ms 11.463 ms 11.049 ms
11 bbr02-p0-0.sntc04.exodus.net (216.32.132.150) 67.143 ms 67.480 ms 80.737 ms
12 bbr01-p6-0-0.sntc03.exodus.net (216.32.132.218) 75.739 ms 76.798 ms 67.682 ms
13 dcr03-g3-0.sntc03.exodus.net (216.33.153.3) 68.041 ms 67.738 ms 68.499 ms
14 csr01-ve241.sntc03.exodus.net (216.33.153.188) 68.611 ms 71.678 ms 68.928 ms
15 * * (traceroute filter kicks in)
To Auctionwatch:
$ /usr/sbin/traceroute www.auctionwatch.com
traceroute to www.auctionwatch.com (64.14.24.14), 30 hops max, 38 byte packets
1 (my IP address)
2 DHTMI-UBR-A-fe-0-0.mw.mediaone.net (24.131.0.10) 2.902 ms 1.896 ms 1.641 ms
3 DETMI-GSR-B-pos-1-2-155M.mw.mediaone.net (24.131.2.29) 2.006 ms 2.263 ms 1.700 ms
4 12.124.15.41 (12.124.15.41) 3.728 ms 3.341 ms 3.444 ms
5 gbr1-p70.dtrmi.ip.att.net (12.123.139.22) 5.757 ms 3.402 ms 3.357 ms
6 gbr4-p30.cgcil.ip.att.net (12.122.2.194) 9.331 ms 9.279 ms 9.154 ms
7 gbr1-p60.cgcil.ip.att.net (12.122.5.217) 13.040 ms 9.847 ms 9.289 ms
8 gr2-p340.cgcil.ip.att.net (12.123.5.130) 9.982 ms 9.678 ms 9.853 ms
9 ibr02-p00x00.okbr01.exodus.net (209.1.169.173) 10.654 ms 10.738 ms 10.730 ms
10 bbr02-g1-0.okbr01.exodus.net (216.34.183.66) 10.611 ms 10.928 ms 11.189 ms
11 bbr02-p0-0.sntc04.exodus.net (216.32.132.150) 66.936 ms 69.306 ms 67.685 ms
12 dcr02-g2-1.sntc04.exodus.net (216.34.2.50) 66.715 ms 70.611 ms 67.059 ms
13 csr02-ve240.sntc04.exodus.net (216.34.2.219) 69.786 ms 67.331 ms 67.523 ms
14 64.14.220.134 (64.14.220.134) 68.035 ms 68.077 ms 67.922 ms
15 * (traceroute filter)
If you are having problems with specific functions at eBay - search, my eBay, whatever - it is likely caused by their servers. If you are having trouble with everything, including bringing up the home page, item pages, FAQ, etc., then it's probably a connectivity problem.
Connectivity problems are nearly impossible to debug unless you have access to the machines on both ends of the connection, and even then are hard because traceroute usually shows that the problem is in "the other network". Best bet is to report the problem to your ISP and see if they will help you debug it and/or work it out with the other network provider.
posted on March 18, 2001 10:31:24 AM new
From various threads I gather that people in Canada on Sympatico HSE are experiencing difficulty with specific functions related to eBay. I have not been able to search (completed or otherwise for 3 days) Nor have I been able to log on to Mister Lister. When I use a dial up connection on my laptop it works fine (but heartbreakingly slowly) Who should I be freaking out at: my ISP or eBay?
posted on March 18, 2001 10:32:09 AM new
1. If you are having problems with specific functions at eBay - search, my eBay, whatever - it is likely caused by their servers.
2. If you are having trouble with everything at eBay, including bringing up the home page, item pages, FAQ, etc., then you likely have a connection problem. Connection problems could be because of their ISP or yours.
The rest of my post was technobabble showing why ping, traceroute, and internettrafficreport.com are hard to use to draw conclusions.
posted on March 18, 2001 01:18:38 PM new
1. The address of search.ebay.com is 216.32.120.130. It's possible that your PC or your ISP has stored an incorrect IP address, so you are not talking to the right machine at eBay. If you do "ping search.ebay.com", it should try to ping this address (it won't completely work though).
If this hangs without printing an IP address, then DNS lookups (mapping a name to an IP address) are not working on your PC or on your ISP. Talk to your ISP.
(I checked one of the main DNS servers for sympatico.ca. 209.226.175.223 is the primary server for Alberta, Northern BC, Newfoundland, NW Territories, Nanavut, Ontario, and Yukon Terr. When looking up search.ebay.com, it hung several times:
$ nslookup
> server 209.226.173.223
Default Server: [209.226.173.223]
Address: 209.226.173.223
You can probably access search.ebay.com now. Seems like someone had a problem and fixed it.)
If your ISP has stored the wrong IP address, they will have to restart their DNS server, or you can try using a different DNS server that will give you the right address.
If your PC has stored the wrong address, you can try temporarily switching to a different DNS server, rebooting, switch back, rebooting, and see if it clears up. It's painful to flush the DNS cache with Windoze.
(If you are using the wrong IP address, it is hard to tell whether you or your ISP is at fault without special DNS tools.)
2. Usually you can just use the IP address directly, like http://216.32.120.130/..., but this won't work for eBay because they are using load-balancers and did not configure the servers to accept IP addresses.
3. If you are talking to the right IP address, then you could try a traceroute to www.ebay.com and compare it to search.ebay.com (neither will completely work). If they are taking different paths, there could be a problem somewhere in the search.ebay.com path from your ISP to eBay. If they are taking identical paths and you have no trouble getting to the home page, then you do not have a physical connectivity problem to search.ebay.com
4. eBay has the ability to block ranges of IP addresses from accessing specific services, for example, search. If there is someone using your ISP to spider eBay, eBay may have shut off part of the ISP. Not saying they did that, but it's a possibility.
Good luck!
Jim
[ edited by rubylane on Mar 18, 2001 01:24 PM ]
posted on March 18, 2001 01:37:46 PM new
Thanks Jim.
This work around was suggested in another thread and has solved my problem:
Using an Anonymizer found at:
http://webveil.com/matrix.html
I can now search and log on to Mister Lister.
I would still prefer the direct method as it it somewhat faster.
Does this mean that eBay is blocking my ISP?
posted on March 18, 2001 04:18:28 PM new
eBay could have been blocking sympatico.ca's DNS server (which would keep you from resolving search.ebay.com to a numeric IP address), or sympatico's DNS server could have just been hosed.
If you look carefully at my previous post, right after the nslookup, the system name for their DNS server was not printed. That indicates to me that their DNS server was messed up, not a block by eBay.
