posted on March 18, 2001 11:20:47 AM
I just send an EOA for a widget that ended at $21.50.
My partner has a website that sells these for 9.99. I started the auction below that price, according to ebay rules. I started it at $7.00.
I just got a return email from the high bidder saying: "Is this the same xxxx that is on your website, and its only xx inches high and I bid $21.50?????????"
On this one, I did honestly forget to put the size in, so that is my fault, I never miss putting size of anything in an ad, this one I did.
My partner told me to email her back and tell her she could have it for $9.99.
I feel this wasn't right in a way, only because of the missing size in ad, but went and did it anyway.
I did add in the email, when offering it for $9.99, I asked her if she had emailed me about this before and I missed it.
I know, I'll be paying final value fee for $21.50.
I just don't know how to handle bidders like this, since I missed putting the size in (I did put Small, but that doesn't give any dimensions) was I totally in the wrong here?
posted on March 18, 2001 11:27:49 AM
I really think it's the bidders responsibility to ask all of the questions before bidding! "Buyer Beware!" Then then now you have someone that will put up a big stink about their neglect to find out about the item! Good luck!
posted on March 18, 2001 11:36:02 AM
I am just starting a website and on the site I will be selling items that I sell on ebay but what I am going to do is a BIN for under the price I have on my site. If my widget sells for $8.00 on my website I am going to put a BIN of $7.99 that way it will be with ebay rules. Maybe you should put the price of your widget higher on you webpage if it is going that high. Just an idea.
posted on March 18, 2001 11:39:16 AM
I would do that, only this widget is on like the third page, and we do not have enough of them any longer, and he just hasn't taken them off the site yet.
Which also makes me wonder; ok she didn't email me about exact dimensions, but went to the site and checked them out, she could have ordered from the site.
I sent the EOA first thing this morning, and got her return email about the website about 2 minutes later. I dunno..... [email protected]
posted on March 18, 2001 12:20:52 PM
Since you offered it to her for $9.99 anyway, you can file a NPB (one of the options is Partial Credit- sale price to high bidder was actually lower than the final high bid). Then you file a FVF credit request form - one of the choices there is along the lines of sold to the high bidder for a lower bid price and put in the amount. Then you only have to pay final value fees on the $9.99.
Good luck!
posted on March 18, 2001 12:39:30 PM
free4fun-I didn't know about a partial credit with ebay. I guess the thing I worry about is the NBP thing, some people think its kinda threatening, and she did seem a little pissed in her first email.
arghhhh just kinda gets me thinking, why she would bid so high, if she saw it on the website.... my lesson learned...
posted on March 18, 2001 01:07:39 PM
NearTheSea,
The e-mail that eBay will send to both the buyer and seller in this type of case is NOT the standard "you have 10 days to make it right" type of deal. It states that the seller has informed them that the final price was not the high bid price, it was $9.99. Then it gives the bidder a link to Safe Harbor if they want to say that this information wasn't correct. Not threatening at all. Then you don't have to wait any time to file for FVF partial credit. Of course, you won't want to do any of this till the buyer actually pays you something.
posted on March 18, 2001 01:36:37 PM
free4fun-thanks I might try that!
kitty, I'm not so sure, we were talking about it, and what we thought is she either didn't have a credit card (or didn't want to use one) because the website only takes credit card orders... so dunno...
HJW! LOL, but I don't see how he is keeping track of how many posts? I see that he hit 10000, I know AW rolled back registrations at one time.... how does he do it?
I dropped my old name, and took this one recently.... GEEEEEEEZ maybe I could have beat him! LOL!
OH, this certain color widget, I've put up a lot, and has always had high bids of between $15-$20. (its the low start bid, I believe that gets high bids, at least on this one)
I just need to have him take them off the site, so I can ebay them (there isn't enough left now to keep them on the site)
could be that too. but if i were the bidder, and saw a widget i wanted listed on a web page, no way i'd bid twice the amount in an auction
meanwhile, if she's happy paying the $10, and you're happy with the $10 and don't have to pay the fvf over that, everyone's happy and likely you'll get a repeat customer!
