posted on March 25, 2001 12:52:01 PM new
I was checking my e-mail to day and there`s a message from a guy in Canada.He claims the watch I sent him never showed up.I could tell by the number that this was an old auction.I asked the guy if he could remember when he sent the check and I would look into it.I do not ususally keep track of when I mail stuff.I started thinking about it and checked his feefback,it`s all very good,about 50 something.I saw the feedback I left him dated february 2 and realized I must have sent it around Feb.1st.I dont think this guy is trying to scam me and it was not insured,it was only a $20 sale.I know there is something in the USA about asking the intended reciever to file a lost mail report or something and if they are a scammer they usually say the item showed up.My question, is does anyone know if there is something I can ask this guy to fill out in Canada that would make it official.This is the first lost package out of 500 or so that I have had.I still cant figure out why he waited so long to contact me though,this happened once before and the guy did not realize that he had recived it because he was buying so many items but in that case it was insured.Any help would be appreciated. 1tuna on ebay
posted on March 25, 2001 01:24:00 PM new
Wow, Two months later he just starts to wonder where his watch is? This is more than strange. If there was no d.c. it be hard to trace. I take it there was no insurance? All he can do is ask at his post office. Could be he got so much stuff, He forgot that he got it. This is a job for REDDEER
posted on March 25, 2001 02:02:05 PM new
This is a problem with Canadian shipments from the US. I happily sell to Canadians, but I advise them that it is not possible to get insurance or delivery confirmation on small packages which I send air letter post for about $2.50-4.00. Therefore my liability ends "at the border" when US rules no longer apply.
If they wish to secure their shipment, I can only offer to pass the cost of registered mail, at $6, on to them and I will happily do the paperwork involved. I believe a parcel has to weigh 2 pounds in order to insure it, and then it will go Air Parcel Post at about $16-20.
Anyone have a better way of doing it? I am not interested in making money on shipping, just guaranteeing delivery at a reasonable cost.
posted on March 25, 2001 02:14:27 PM new
I now ship everything international using EMS (express mail service). The cost includes insurance up to $500 and tracking. None of my international customers so far have minded paying the extra expense.
As to Tuna's problem...I would refund. $20 isn't worth the hassle.
posted on March 25, 2001 02:32:00 PM new
Since Canada Post started offering XpressPost USA, all of my expensive items get shipped to the US via this method. I can insure all my Small Packet items up to $1,000 Cdn, plus I can track them online. I don't even mention it to my customers, I just do it.
posted on March 25, 2001 03:00:59 PM new
I don't know if this will help, but I was in a similar situation--the buyer in Canada told me that they hadn't received their item yet--I did some checking online and found the phone number for his local post office-when I called there, the clerk was very helpful and after some searching, found his package. I was then able to let the buyer know that it was there waiting for him.
I know this is not always the case, but might be worth checking into if you don't mind making the phone call.
I would also suggest insuring through U-PIC; they are very easy to deal with and small sellers like myself can use the stamp program--just email them for details.
Good Luck!
posted on March 25, 2001 03:26:16 PM new
red deer tell me more about this please
Since Canada Post started offering XpressPost USA, all of my expensive items get shipped to the US via this method. I can insure all my Small Packet items up to $1,000 Cdn, plus I can track them online. I don't even mention it to my customers, I just do it.
