posted on April 1, 2001 05:46:40 PM new
I purchased 2 CDs from a seller, and, after reminding him twice, they arrived 3 weeks later - filthy, scratched and without cases. When I e-mailed him, he became sarcastic and arrogant and then said "what do you want, they play don't they?" I gave him a negative feedback regarding the condition of the CDs. He, in turn, posted 2 demeaning, slanderous feedbacks on my feedback. I have replied written to the e-bay forum to remove the negative feedback, but I am mortified. What other recourse do I have?
posted on April 1, 2001 07:28:10 PM new
If you haven't done so already, post a calm, factual response to the negatives. Something like "retalitory neg from seller - email me for details" or "cds were filthy, I left neg for seller - he retaliated" would work.
I tend to disregard any feedback that's obviously retalitory, or that the recipient has explained calmly.
posted on April 1, 2001 08:53:34 PM new
Same thing happened to me...buyer didn't pay; I left negs and he retaliated. I, too, contacted eBay but they said retaliatory negs are not covered under their "feedback removal policy." So, I just responded and cringe every time when I see those red numbers...it's a real bummer and eBay is less than helpful. The lesson I learned? When a non-paying bidder can leave retaliatory negatives with inpunity, then the "system" doesn't work and I won't be leaving negs anymore. Others on these boards have said the same thing and I thought they were wimps...until it happened to me!
posted on April 1, 2001 09:02:28 PM newblueyes29, and how will the "system work", if everyone stops leaving feedback if there is a posibility of getting a neg.
There is no way eBay is going to stop one party from leaving feedback if the other has left it or is still able to leave it. The chance of abuse is too high. (I doubt they could continue to call themselves a venue if they start deciding who can leave feedback).
How about if a buyer files a fruad complaint against you and eBay decides you should be locked out from leaving feedback, is that fair?
Unless you are willing to have it go both ways, there is no fair way to lock out feedback from either party.
posted on April 1, 2001 09:40:31 PM newsecondwife - Here's a link to eBay's feedback removal policy. They won't remove a neg simply because it's retaliatory, but there are other criteria that can get them to remove it -- if the seller has used "profane or vulgar language," or your real name, for instance. (I'm told even just your first name is enough to have it removed.) If you're lobbying to get eBay to remove the feedback, it's best to hammer away at it using one of these reasons.
As far as getting burned on the crummy CDs, it doesn't sound like you'll be able to get a refund out of this seller (that boat usually sails when you leave your neg), and I'm assuming the dollar amount is not worth your time to pursue it as a mail fraud case.
As someone who buys a lot of CDs on eBay, let me say thanks! to you for leaving the negative to warn me about this lousy seller.
posted on April 1, 2001 09:56:43 PM new
You're right, of course, Greg...and I do agree with you. Simplistically speaking, I don't think bidders who don't pay for auctions should be permitted to leave retaliatory negs when the seller negs them for not paying. I'm sure there are all sorts of legal issues eBay must consider in making their feedback removal policy. But it just doesn't seem fair for a non-payer to be able to sully an honest seller's feedback.
posted on April 1, 2001 11:25:12 PM new
A couple of days ago I did my "duty" and left a negative and a neutral on a deadbeat bidder who did not respond to 3 address requests (so I could get actual shipping)and a NPB from eBay but was still bidding. About an hour later I find this negative for me:
Seller tried to be cute, asking for my address, but never giving up his address.
and this :
Seller never sent me his name or address, wanted mine to figure shipping charge.
CUTE!! 2000 transactions and this is a first. I wonder how he gets his items if he can't won't give out his address. He has 10 positives for fast pay, etc. I guess I should have just made up an amount! I think it sucks that deadbeat bidders can leave feedback after you file a NPB and FVC!
posted on April 2, 2001 06:50:30 PM newblueyes29, I understand, but the worst part about this is, the thread is about a buyer who's record was sullied by a bad seller.
posted on April 2, 2001 09:43:29 PM new
I agree with the suggestions of both discoverybooks and gjsi (Greg). If sellers and buyers can't rely on the feedback, then how can they judge whom to sell to or buy from? I leave honest feedback and as both a seller and buyer, expect the same consideration from others conducting business at eBay. Sometimes you just have to bite the bullet and do the right thing....
posted on April 3, 2001 12:28:39 AM new
I agree about leaving negative FB on bad service, shoddy merchandise, etc, but a NPB, NO WAY. Only one hurt by this is the seller.
NPB in feedback would never give me cause me to cancel a bid & I think many sellers feel the same way, so what good does it do. You will hurt yourself far more that you will hurt them if you do it.
posted on April 3, 2001 12:44:26 AM new
I've told ebay and powerseller support that they need to have a spot on the feedback window that gives the number of times they have had to refund FVF for a bidder not paying. they could put it below the bid retractions, "auctions not completed" or ANCBB=auctions not completed by bidder.
posted on April 3, 2001 12:49:12 AM new
I've told ebay and powerseller support that they need to have a spot on the feedback window that gives the number of times they have had to refund FVF for a bidder not paying. they could put it below the bid retractions, "auctions not completed" or ANCBB=auctions not completed by bidder.
