posted on April 5, 2001 06:50:34 PM new
I got this e-mail from an Ebayer. What do you think?
<<I WAY over extended my bidding and wondered if you could relist the item (I would reimburse you) as with the bidding I"m
sure you could resell.
I"m sorry to say this but I got a little crazy and feel it's too much for me.
I will happily reimburse your relisting fee with ebay.
How do you feel about this....>>
This person big up an item from what should have went for 20-30 to about 82.00. She didn't do it over time but over a week. She had a few days to extract her bid. How would you respond. SHe is new 4 credits postive to her name.
It really tick me off this isn't extra money for me this is my bread and butter. I know it is only about 80.00 but it is the priciple of the thing.
posted on April 5, 2001 07:03:22 PM new
As I see these situations there are normally two scenarios...
1) You let her off the hook and accept payment to cover your listing fees. Get your final value fee back from ebay. Relist. Might sell for more than before
2) You don't go along with her request. She becomes a deadbeat. You request your FVF from ebay. Relist, paying a new listing fee. Might sell for more than before
Could be a third scenario....you don't go along with her request, you get your payment but it was like pulling teeth..a real hassle!
ME?..I'd go with route one.
And what if she doesn't give me the listing fees, you ask?
1. Most new buyers on eBay don't even know about the fees. I would wonder if this is a recycled NARU.
2. At least she offered to reimburse your "relisting fee" (what is this, 25 cents?) What about FVFs?
I know what it feels like when someone bombs an auction. I have let people off the hook when they ask if they will pay ALL the fees, but if they think that it corrects what they did, they are WRONG! Time is money, and the one thing in the world you can never get back is time.
If you think that she would pay if you tell her no, go for it, but you might be sinking more time into a bad deal, and like the old saying goes, don't send good money after bad. Sometimes the best thing to do is cut your losses.
This is my biggest pet peeve with eBay, people that waste my time. If I have time to waste, I'll go fishing, at least I can have some fun doing that.
posted on April 5, 2001 07:27:22 PM new
If this was an item where there was only one bidder, I usually just drop it. If others lost out (and then they do not agree to take it), then that represents significant lost business and I always FVF/NEG regardless of the sob story or offers to pay fees.
I'd agree with Microbes, you can't get your time back. Tell your bidder you charge a $10.00 bidders remorse fee - or whatever amount you think is appropriate.
posted on April 5, 2001 08:35:05 PM new
I know many people depend on ebay for a living. I find this a little frightening. Now, I am not condeming you for this but I find it difficult to understand how anyone can depend on ebay or any ecommerce. What would happen if ebay crashed and it took a good week for them to get it back up? I am sure that would be a disaster. The only person you can depend on is the person using the typewriter to your computer and I sure hope that people that depend on ebay have a back-up system for just that problem. I can see using ebay for extra money. Well, I wish you good luck and everyone else that depends on ebay. Remember this is the opinion of this seller.
posted on April 6, 2001 02:25:43 AM newUnfortunately the bidder had a manic episode and thus could not contain her compulsive frail mind from bidding on your item. Advise her to take her Lithium and never to bid again, on ebay.
posted on April 6, 2001 04:32:07 AM new
Hi,
If she got it up that high we can assume there was someone not far behind, see if they want it. If not I'd say charge her a fee and relist. At least she was honest and didn't keep you hanging with 'the check is in the mail' for a month. JMO
Jay
posted on April 6, 2001 05:06:56 AM new
Some good advice already.
I would leave ebay out of the scenario.( very time consuming )
Try to get $10.00 ( or whatever ) out of her and move on.
Make sure you at least get a positive feedback for you troubles.
The cost of doing business is always there, off-line or on-line.
Recoup what you can and go.
Spending excessive time on one troubled item will effect other sales.
Business off-line is no different.
Your annual outcome is the picture.
Offer it to the second highest bidder at there high bid.
If not, offer it up for sale again as a new listing.
Should not take much time to do over.
You should have your own copy, or copy and paste after you hit "re-list this item".
THE END = one more email for the $10 & + feedback and back to work.
posted on April 6, 2001 05:52:18 AM new
When I was signing up for E-bay, I was reading through a couple things first to see if there were any hidden fees (for me)but then I found out there are only fees for sellers. Maybe this is why she knows about the fees.
She also might not know that she could have cancelled her bids while the auction was still going on. Maybe when you e-mail her with your response, tell her about it but also state Ebays guidelines about retracting bids.
I know I didn't know about that for awhile, but I still haven't used it. Its something a bidder shouldn't really use as a crutch.
cyanide3 on Ebay
[ edited by cyanide on Apr 6, 2001 05:55 AM ]
posted on April 6, 2001 02:14:20 PM new
I would immediately offer it to the next highest bidder before they find one somewhere else. Offer them free shipping if its a small item or a few dollars off if it will cost a lot to ship, just to sweeten the pot. If they don't want it, then I would get what I could out of the deadbeat, but realize that no matter what, they're not going to buy your item. So get what you can before alienating them.
posted on April 6, 2001 04:01:20 PM new
find it difficult to understand how anyone can depend on ebay or any ecommerce. What would happen if ebay crashed and it took a good week for them to get it back up? >>
LIBRA . I don't just sell on Ebay but Ebay is part of my income. I also have my websiteS, Yahoo, Half.com, and all the other places I sell I do not depend on one. I also sell my art locally and deal in the local markets training old people how to put up auctions etc. . .
Unfortunately the bidder had a manic episode >>
I wish it were only that her final bid of 83.00 stood for a few days she had plenty of time to take it back and that is what gets me. This person bid it up waited then decided to send me an e-mail saying they were not paying, but would galdely send me the relisting fee. I wrote her and told her that I would not file negative credit on her if she paid for the start fees, the end of auction fees and the fees to relist it but I also told her what I thought of her disregard for my time as a seller and the other buyers.
A few e-mails later we couldn't come to an agreement and she sees that the waste of time is my problem and not hers. That us sellers are only trying to rip people off anyway . . . Gee I listed it for 7.99 with no reserve I am not the one that bid it up to 83.00 yet I am the one that has caused the hassle etc. . . I am sure you all heard it before.
Anyway to make a long story short this women thinks I am in the wrong now and should be grateful no her exact words were thankful that she offered anything . . .
the next highest bidders are not longer interested. They are on to other auctions.
My last e-mail to her was that she has no need to e-mail me again. If she sends payment in full within 10 days her item will be sent out if not I will neg her and file for final auction value and that I may consider small claims court just because of the principle involved. I could believe how rude she was about the time thing.
So I guess I will file for FVF leave her a neg. I know she is going to neg me back and it will after 3 years be my first neg. and go on. I did pull her contact information from Ebay to make sure I have her phone number. That makes them a little nervous.
I don't think she ever intended to pay for the prayer book although I did take notice that she bought a Rosary and was given an excellent mark. Catholics (and I did covnert a few years ago) seem to be my worst clients and biggest deadbeats. Maybe I will start selling porn instead LOL. Hey got to laugh at something and I would make a lot more money.
As far as this women is concerned us sellers should be kissing her*(tt. Sorry I don't do that.
posted on April 6, 2001 09:16:18 PM new
I hate to be the one told you so.
Perhaps you should mention her ebay ID
( if it is not against ebay policy )
I have dealt with one ebay buyer who started out nice and turned ugly.
Different problem altogether.
Short of the story.
I swore never to waste my time or elevate my blood pressure again.
Just cut my losses and move on.
Not particularly excited about your reference to Catholic's.
But I understand you are frustrated at this time.
I also don't understand why people think it is strange to have ebay as
the only source of income.
Most not be doing ebay properly.
Business is like that.
Highs and lows, both on-line and off-line.
Make mega bucks one month ride through the next month.
So it crashes for a week ( a month )
Take a holiday and get back to it later.( no big deal )
Very few successful business owners work from week to week like factory workers.
That is what I don't understand.
Having one pay check every week.( always the same )
That's really weird , to trust another person or company for your livelihood.
Nice to see everyone doesn't have the same idea's
Makes for an interesting world.
posted on April 7, 2001 01:42:48 AM new
"I am not condeming you for this but I find it difficult to understand how anyone can depend on ebay or any ecommerce."
Now I am not condeming this post, but what the....? Let's try to stay ON the topic. Giving answers that are way off base only clogs up the threads and frustrates people who are trying to get answers to specific questions.
>>>>>>>take deep breath<<<<<<<<<
Ok,
I would at least submit this for a FVF. I am not sure if I would neg the person. The bidder admits to getting out of hand, and they should be held accountable. By allowing them to pay the listing fees, you are enabling them to continue the practice of runaway bidding. With the FVF comes the "point" against them from Ebay. Get too many and this bidder is Narued.
posted on April 7, 2001 05:33:06 AM new
Perhaps you should mention her ebay ID >>
I believe it is against AW rules. With her attitude she won't last long anyway. I wish Ebay had a thing like Yahoo where you can choose like only accepting 10 postive credit people etc. I would use it on some just some of the items I sell.
I did give her a piece of my mind and boy did it feel good. It was worth the 83 bucks. Like I said in the start of this it is only 80 dollars. It is not the money it is the principle and that she had quite a few days before it ended to do something about her high bid for such an item if she didn't want the item.
Most of the time I just move on but for most of us sellers every time we get a deadbeat there is a little thing that happens to the stomache. Sometimes you just got to tell the deadbeat what you think and then move on. If I wanted to end up like a type A personality with uclers I would have stayed in managment.
Thankfully I don't get a lot of deadbeats just on the Catholic stuff and some of the other Christian stuff and then maybe only 10 percent. Most of that is low end stuff like above and most are newbies. However, I find that more frustrating because I would assume being Catholic and Christian myself that they would behave better but I am learning more and more every day about that falsehood belief of mine. I also know Religion attracts a lot of weirdos. I also sell less and less of that kind of stuff because of the hassles and leave it behind at the fleamarkets. My website isnt that bad but then they pay upfront with visa and it is a whole different set up . . .
What I find most frustrating is the total lack of respect for my time and energy and most deadbeats don't get that. However, that is one of the reason they are deadbeats. They are self absorbed.
posted on April 7, 2001 03:31:44 PM new
Well she did wind up negging me. 640 some postive and now one neg. I was surprised I wasn't upset she was so bizarre by that point all I could do was laugh. This girl really lives on another planet. The girl is wacked. Hope none of you get her.
I want to re-submitt it tomorrow. I also want to get my end of auction fees back. it is less then 7 days so I can't file for them on Ebay yet. Does anyone know if I can resubmit before I ask for end of auction fees and still get the end of auction fees back? I would image I can but I don't see anything on Ebay about it.
posted on April 7, 2001 05:00:34 PM new
Best of luck in getting you listing fees back promptly.
You should get your fees back.
So then it would be just like submitting a new listing.
Doesn't matter if or when you re-list it.
Only Caveat:
If she decided to pay, after ebay sends her a letter,
then you would have problems.
Are you going to respond to the negative feedback.
Like: Pure retaliation, buyer refused to pay, only choice, filed for ebay fees.
Kelly
Isn't making a living part of this topic.
Quote:
It really ticks me off, this isn't extra money for me this is my bread and butter.
Sorry :
Just thought traceyg had enough on her plate without being blasted
for her choice of income.
posted on April 8, 2001 04:36:04 AM new
Are you going to respond to the negative feedback.
Like: Pure retaliation, buyer refused to pay, only choice, filed for ebay fees. >>
Now what do you think of course? My feedback wasn't as nice as yours stated above.
I would have left the neg at this point anyway even if she paid. She bid up the item emailed me she wasn't going to pay but she would pay the relisting fee. I wrote back to her told her that I would leave it go if she would pay all the fees to do with that auction. If she paid the end of auction fees that would save her credit history with ebay. . . . She writes back and gets nasty with my tells me I should be thankful seh offered anything . . . I listed the item for 7.99. . . . she bid it up to 83.0 Yes she got negged.
I am not upset about it anymore haven't been for awhile but still shaking my head some people are so I don't know what the word is.
Yes I did leave negative feedback. I warned other sellers about this newbie because I wouldn't wish her on my worst enemy.
