eastwest
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posted on April 9, 2001 10:34:51 AM
I HAVE A CLAIM....I NEED TO REFUND A PRODUCT THAT NEVER SHOWED UP..THE PERSON CHOICE TO INSURE WITH MY COMPANY..IS IT FAIR TO SAY THEY GET A FULL REFUND MINUS THE INSURANCE???
JUST A QUESTION??
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mrpotatoheadd
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posted on April 9, 2001 10:38:56 AM
Why would you not refund the insurance cost?
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heygrape
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posted on April 9, 2001 10:40:11 AM
The Post Office doesn't.
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mrpotatoheadd
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posted on April 9, 2001 10:41:34 AM
U-PIC does.
edited to add...
Using the post office as a good example of how to run a business? 
[ edited by mrpotatoheadd on Apr 9, 2001 10:43 AM ]
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Microbes
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posted on April 9, 2001 10:47:06 AM
If your house burns down do they refund all the insurance payments you've made? If you total your car do they refund all the insurance payments you've made?
I wouldn't.
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shaani
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posted on April 9, 2001 11:01:40 AM
I don't think many places refund the insurance? But what does your customer expect? If it would make an already bad situation even worse by not refunding the insurance I would refund it.
Edited to say that the post office doesn't have to worry about negative feedback.
[ edited by shaani on Apr 9, 2001 11:04 AM ]
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wallypog
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posted on April 9, 2001 05:04:30 PM
I feel that in this situation the buyer shouldn't expect a refund of the insurance cost, but if they did I'd refund it.
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http://www.wallypogsbog.bizland.com
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morgantown
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posted on April 9, 2001 06:52:02 PM
Insurance is not refundable.
Postage is refundable because of non-performance in the case of delivery or condition. Insurance is a paid service, in your case it will be utilized.
Flip the situation around, would insurance be refundable if the item was delivered safely? Not...
MTown
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unknown
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posted on April 9, 2001 07:59:18 PM
The post office doesn't refund insurance or postage. Only the actual value of the item.
I self insure, But only in that I send them another one at no cost if the original one is lost. So in that respect I am covering S/H and insurance. I generally make most of the items I sell so I just make another one. In very rare instances, I think once out of 20,000 items I couldn't make another one so I refunded, and in that case I refunded everything paid.
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morgantown
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posted on April 9, 2001 08:01:36 PM
Sorry UnKnown, the PO does refund the postage cost.
MTown
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surrrfurtom
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posted on April 9, 2001 08:17:23 PM
I believe the Post Office refunds shipping if the item is lost. If damaged it does not refund shipping. At least that is what I was told by our local PO.
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reddeer
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posted on April 9, 2001 09:20:54 PM
A FULL refund to me, means just that. ALL monies paid by buyer should be returned.
A happy customer = A repeat customer
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cdnbooks
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posted on April 9, 2001 09:52:16 PM
what they paid = what I refund
Bill
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MrJim
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posted on April 10, 2001 04:43:16 AM
Didn't Like it, Changed Mind ... Purchase price less shipping both ways.
Lost or Damaged ... Full refund including return shipping ( if requested by us ).
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thepriest
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posted on April 25, 2001 04:50:07 AM
Hi cdn ... I do the same... good thread
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mikeselis
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posted on April 25, 2001 06:14:54 AM
Insurance is a contract, while it's possible benefits may never be seen, as long as it was paid for, the service was provided. Because you self insure, you need to build up funds from the premiums to cover potential losses.
For example, Berkshire Hathaway, the company that owns GEICO, buys major stakes in companies with its premiums because they know that they will probably pay out more in claims than they take in through premiums. If that were to happen to you, you would be in bad shape and lose your shirt. I suggest that you consider getting a separate bank account (even if it is just a savings account) and deposit all premiums you have. That way you have a pile of money to help pay claims.
Self insurance is a liability nightmare. I suggest that you instead ship through one of the commercial carriers as they automatically insure up to $100.
"In pioneer days they used oxenfor heavy pulling, and when one ox couldn't budge a log, they didn't try to grow a larger ox. We shouldn't be trying for bigger computers, but for more systems of computers." - Grace Hopper
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bkkofaz
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posted on April 25, 2001 09:48:56 AM
I have never heard of refunding the insurance premium as part of a pay-out on an insurance claim. You pay a premium to protect yourself against loss. No loss- no premium refund. File a claim- refund for insured value and, if applicable, for shipping. But NEVER the premium! That transalates into FREE insurance if you have a claim! By purchasing insurance, you are purchasing protection against loss or damage and the premium is the cost of the protection whether used or not.
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yisgood
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posted on April 25, 2001 11:49:12 AM
I have only had one package lost and I replaced the merchandise. Since I could no longer get that exact item, I replaced it with the next model up after asking the buyer (to which he readilly agreed). If you self-insure, I would think that your responsibility is to replace the item with the identical one and if you can't get it, a better one. Or you have to return ALL of the buyer's money, including insurance.
http://www.ygoodman.com
[email protected]
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mrpotatoheadd
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posted on April 25, 2001 11:54:55 AM
I have never heard of refunding the insurance premium as part of a pay-out on an insurance claim.
As I noted above, U-PIC does. Also, as noted above by another poster, the USPS does (in the event of loss, anyway). Whether or not you choose to do so in the event you self-insure is up to you, I suppose, but it is certainly not unheard of.
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