posted on April 10, 2001 07:22:28 PM
I posted these questions over on the PayPal board but never got a reply. I could ask PayPal but I'm also looking for personal experiences of users.
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Could those of you including Paypaldamon please share their experience or knowledge on the following?
If a customer is given a refund of their payment paid for via PayPal are any of the original commission fees paid by seller refundable?
If the customer is refunded these charges via PayPal is the customer assessed a separate commission fee (i.e. deducted from the credit issued by seller) ?
If a customer requests a chargeback are the original PayPal fees refundable?
If a customer requests a chargeback is the seller's position indefensible if it does not fall within the Seller Potection Policy? For example I may have proof of shipment (postal receipt) but no on-line proof of delivery. I don't use delivery confirmation mainly for buyer convenience. I may use insurance if buyer pays but that is not trackable on-line either. Is paper documentation such as postal receipts or customer email irrelevant?
posted on April 11, 2001 04:44:16 AM
I used the credit before. It took about a week and a half. The customer service at PP was fine for me. Explained the problem, the person pulled up the screen, read my transactions, saw the problem, gave me credit for the sale fee. Simple.
posted on April 11, 2001 06:10:36 PMEmpires
Thanks for the response.
I was told by a PayPal rep that credits for commission fees are not issued by PayPal. In other words if you refund the customer charges as a seller you eat all the PayPal fees.
Of further concern is... is the customer ever charged an additional commision for this refund transfer?
Paypaldamon....could you please clarify the official PayPal position on these questions especially concerning chargeback? I'd like to get clarification on the other questions also.
[ edited by surrrfurtom on Apr 11, 2001 06:12 PM ]
posted on April 11, 2001 06:29:11 PMcould you please clarify the official PayPal position on these questions especially concerning chargeback? I'd like to get clarification on the other questions also.
Damon may have already answered your question on this thread.
