posted on April 11, 2001 07:23:21 PM
Twice BidPay has sent money orders to me, and both times they have used an incorrect address. They refuse to use my registered address. When I complain about it, even sending them a scan of the incorrect address, they will not acknowledge their mistake, and they will correct the matter. They keep telling me that money orders are sent to the registered address. I tried tech support, and they are absolutely useless.
Does anybody know of a contact person at BidPay to complain about this? I have sent numerous e-mails and they all are routed to the same intellectually-challenged tech help staff.
posted on April 11, 2001 07:41:40 PM
I'm confused.
The first e-mail that BidPay sends to you lists the address they plan to send the money order to. Is that address your correct address?
In the same e-mail, BidPay also states:
In the unlikely event you made a mistake in your address when you registered, you can log into http://bidpay.com/my-acct.htm and using your primary email address and the password you chose for yourself you will be able to make any required changes to your account. "A Handy tool".
Have you logged in to that url to check the address?
posted on April 11, 2001 11:36:07 PM
That's why the situation is so frustrating.
The e-mail BidPay sends me CORRECTLY states my address. But that address does not appear on the money order that they send to me.
When you e-mail BidPay about the problem it
is like doing the Abbott and Costello
"Who's on First?" routine.
My theory is that the first or entry level of tech help, in ordinary economic times would be unemployed, they are imbeciles and don't understand the concept of customer service. Whether it be Microsoft or BidPay, you need to move up the evolutionary ladder.
When I complained to BidPay about this, one
of the tech people called my comments "stupid." I explained to the tech person that the dictionary definition of "stupid" is "slow to learn or understand", which perfectly describes the tech person's inability to understand or admit that BidPay was NOT using my registered address when mailing out my money orders. If they don't admit there is a problem, how are they going to fix it?
I am sure that there is someone at BidPay that could understand and solve the problem, but it's like looking for a needle in a haystack.
posted on April 12, 2001 10:20:36 AM
This sounds like a glitch in the system, I take it that you are signed up with them? As long as you are getting your m. o. you are ahead of the game.
Maybe this will work for you, just cancel your account and sign up again as a new user. That might get rid of the glitch. Can not hurt to try. I have had good luck with them.
posted on April 12, 2001 11:20:10 AM
Actually, one solution is de-register and NOT sign up again. It is not required. With no registration information, BidBay uses the address that the winning bidder keys in for you. The first e-mail you receive from BidBay will show the address and tells you to e-mail back if it is not the correct address.
posted on April 13, 2001 04:29:51 AM
Thanks Irene, I will try that method, but I am still worried, because the confirming e-mail that BidPay sends me always contains my CORRECT address, and the money order is always mailed to the INCORRECT address.
BidPay still refuses to answer my e-mails regarding this. It is amazing the attitude some companies have about "customer service."
