jojos25
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posted on April 12, 2001 09:37:51 PM new
The terms in the auction clearly states I only ship to the U.S. and I ship U.S. priority mail. Well it turns out my high bidder is from Canada. I sent EOA info and they paid by Paypal. I don't want to ship to Canada. How do I handle this?
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gemtrader2
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posted on April 12, 2001 09:41:12 PM new
if you already excepted their money ship it its not that big a problem shipping outside
the USA Try it you will like it. 
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reddeer
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posted on April 12, 2001 09:42:34 PM new
The terms in the auction clearly states I only ship to the U.S. and I ship U.S.priority mail.
Why not send them that info via email?
Not much else you can do at this point.
As far as PayPal, I don't use it so I'm not sure what the payemnt cancellation process is?
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Zazzie
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posted on April 12, 2001 09:51:58 PM new
We really don't bite and the glue on the green customs form isn't poisionous--even if you have heard otherwise.
Email them back--ask for more money for postage
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reddeer
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posted on April 12, 2001 10:07:27 PM new
Zazzie
In all fairness to our American friends, some items cannot be easily shipped out of the country, and many items require much more than a little green Customs form.
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Zazzie
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posted on April 12, 2001 10:09:01 PM new
that's true reddeer---that's why I wouldn't let the Diva post to this thread.
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RichieRich
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posted on April 12, 2001 10:09:49 PM new
My TOS says US only and I ship priority mail too. On many ocassions I have been asked to ship to Canada before they bid. I always say yes. I am not thrill to fine out when I get the payment that they are in Canada, but I send it anyway.
Beleive it or not the postage is usually less then priority mail. I usually have 2 or less pound packages.
It works out fine. I really do not know why I do not include Canada. I guess I just am not comfortable about knowing all the rules and regulations.
Try It, you might like it!
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quickdraw29
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posted on April 12, 2001 11:02:16 PM new
What I do is void the sale, file a FVF refund for the buyer didn't follow the TOS. A few of those and they're gone. Time for people learn to read. Did they even pay enough to cover the extra postage?
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ddicffe
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posted on April 12, 2001 11:22:13 PM new
Shipping international can be a pain, but it is a lot of fun!! Since we decided to sell to everyone, we've made "e-pals" in several countries, and we have received payments with a little bit of forign $$ included, and have been able to teach our kids about other forms of currency. Try shipping world-wide for 6 months, and you'll like it so much( and some of your sales may even pick up)that you'll wonder why you didn't do it in the first place.
In the begining, God created the heavens and the earth.
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dch366
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posted on April 13, 2001 08:39:56 AM new
Don't ship to them. Obviously, you stated your rules for a reason, and to save your self some trouble. I have the same policy stated on my auctions, and I have this problem come up every now and then. It's always a situation where they say they didn't see it, and can I make an exception just this once? My answer: NO! Many times I believe that these bidders bid with the assumption that you will likely bend your rules for them "just this once" in lieu of losing a sale. Don't fall into this trap. Tell them the sale is void, file for your FVF's as one poster said before, and relist.
Stick to your guns!!
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dubyasdaman
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posted on April 13, 2001 08:59:22 AM new
Sellers have the right to refuse to sell internationally. They also have the right to make exceptions to their own TOS. Personally, I LOVE Canadian bidders. Personal experience has proven (at least to me) that they are the friendliest bidders on the planet, fast payers, and very few deadbeats.
My advice would be:
DO NOT sell to Canadians at all. Make them deal with other sellers. I and my auctions will be waiting for them with open arms.
[ edited by dubyasdaman on Apr 13, 2001 09:00 AM ]
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computerboy
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posted on April 13, 2001 09:18:58 AM new
We welcome Canadian, Japanese, Phillipino, Kuwaiti, Saudi Arabian, Malaysian, Chinese, European, Indian, Columbian, Greek, Spanish, Nigerian and any other international bidders who I am fortunate enough to have bid in my auctions.
Come one - come all! You are all welcome here!
Why limit the potential of your business by closing your auction to international buyers? We've found them to be fantastic to do business with and we've made several interesting new friends along the way.
Thank you international bidders. You are a big portion of our business and we appreciate your purchases.
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sylswa
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posted on April 13, 2001 09:35:43 AM new
We would love to go international, my
partner has been on my back for two weeks
now to start internationl by the beginning
of May....I have searched and read and looked
everywhere for information. I have told him
I know nothing about currency--pymts, shipping, custom forms (of course he just lookes at me) it is not his problem if things get screwed up it would be mine!! There is such a wealth of information from all of you here, I would love to see a good thread started to help those of us with points and pitfalls, that are in the dark and need that little bit of bump to help build our confidence and at least try taking the step.
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cdnbooks
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posted on April 13, 2001 10:13:16 AM new
sylswa
It's easy to start a thread here. Give it a try. Ask your questions.
Much of shipping internationally is fairly simple. Much is common to most of the world's counties and there are some tricks that AW users will share with you.
Form you questions and ask away.
Bill
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klink
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posted on April 13, 2001 10:18:30 AM new
I have A TOS that states that I ship only withing the US, and a Canadian was the high bidder on an auction. I wouldn't send him the item. So he left me a negative feedback! It seems to me that for some people in Canada, US ebay sellers are to be punished for not caving in to their demands. I'll never ship to Canada after that.
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leg
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posted on April 13, 2001 10:23:40 AM new
I WELCOME All International Bidders. Have Had NO Problems with Canda bidders. ALL INTERNATIOAL Bidders are WELCOME at my auctions. Just my 2 cents.
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auctionee
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posted on April 13, 2001 12:02:50 PM new
I sent EOA info and they paid by Paypal.
I would recommend that if you don't want to sell internationally, you should check your PayPal preferences and see that they are set to reject all payments from international accounts. That should at least help with the PayPal refund part of the problem (in case of another occurance in the future).
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danilynn71
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posted on April 13, 2001 01:17:14 PM new
I used to ship only within the US. Then I had a brand new Canadian eBayer who didn't realize that I only shipped within the US win one of my auctions. She really seemed to want the item, so I agreed to sell if she would pay any additional shipping. The next day, I took my package up to the Post Office and asked what I would need to do to ship it to Canada. They gave me my shipping choices and prices and gave me the customs form. IT WAS SO EASY. I am not really sure why everyone dreads the customs form, It's really nothing difficult. Now I ship to US and Canada. I have had a bidder from Austria and a bidder from the UK email me during an auction and ask if I would ship to them. I said yes. They both ended up winning and paying more than any of the US bidders were willing to pay. Now, I think that I am going to start shipping worldwide next month.
[ edited by danilynn71 on Apr 13, 2001 01:19 PM ]
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misscandle
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posted on April 13, 2001 02:00:09 PM new
What gets me are the sellers who say they ship only to the U.S., but then give me a hard time because I'm in Hawaii. It's frightening how many times I have had to explain that Hawaii is a part of the U.S.
I tell them to just ship it in the normal manner and when it gets here, one of the natives will beat the tribal drum and I will surf over to the post office hut and pick the package up.
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cin131
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posted on April 13, 2001 08:51:01 PM new
The issue here, once again, is not whether or not they SHOULD ship international, but why the Canadian buyer didn't read/follow the terms of service.
Shipping to Canada isn't a problem, unless the buyer asks you to lie on the Customs form. I've had several do that, and that's why I quit doing international.
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reddeer
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posted on April 13, 2001 09:17:00 PM new
misscandle ......... LOL Thanks for the laugh!
And thanks to all you wonderful sellers that no longer sell Internationally due to a few problems you've run into along the way.
My sales overseas keep getting stronger with each passing month!
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lotsafuzz
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posted on April 13, 2001 09:47:40 PM new
It's frightening how many times I have had to explain that Hawaii is a part of the U.S.
Misscandle: Try living in New Mexico! I got so irked with one seller who insisted he would not ship outside the US that I finally sent him a map and a note saying: Let me know when you wise up.
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reddeer
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posted on April 13, 2001 10:02:35 PM new
lotsafuzz ..... I'd ask if you're serious, but I know you are. Don't they teach Geography in school anymore? 
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uglimouse
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posted on April 13, 2001 10:41:16 PM new
Funny this came up ...for I was just thinking today that this last few weeks , Canadian bidders have saved my bacon ( no pun originally intended !).
They've been a very welcome breath of fresh air by paying ulta-promptly, ( even paying 5.00 for a money order for a $2.00 item , with amazing good grace and a sense of humor) plus great e-mails and every one has left original and warm feedback , and from my research on these particular bidders , that's par for the course.
One bidder has had me checking for his e-mail daily , so entertaining is his wit and repartee , I'm a little sad that the transaction's finally over!
The total newbie who paid over $7.00 to receive $2.00 vintage Easter cards too late for Easter thanked me profusely for info' I passed on , gleaned from Canadians posting to AW, and is now racking up much glowing fb this week and bidding with glee.
Despite all this warm fuzziness , there are still auctions wherein I state US bidders only..namely, on very fragile , expensive or heavy items where customs , insurance and sheer costliness of shipping may present great obstacles to an otherwise enthusiastic International bidder.
I'd definitely reserve the right not to sell to them if I stated so in my TOS , and I had an iffy feeling about it.
But if an experienced Canadian bidder requested an exception, via e-mail, I'd consider it in a heartbeat.
uglimouse
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lotsafuzz
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posted on April 14, 2001 12:54:40 AM new
Reddeer: You just wanted to see me pull all the hair out of my head, didn't you?
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gs4
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posted on April 14, 2001 08:22:57 AM new
Where does that put the poor guy in alaska? The school system is a huge failure, sad but true.
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toolhound
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posted on April 14, 2001 10:07:11 AM new
jojos25, I hope your bidder is not like my last Canadian bidder. He won an auction that states I ship to USA only. He emailed me that the payment was in the mail and the Canadian address to ship to.
I emailed him the next day telling him to read the auction that I ship to USA only. I told him I would return his payment,but it never came anyway.
After he sent me a few nasty emails I thought I had heard the last from him. This morning I look at my feedback and see he left me a Neutral stating "Will not ship out of USA".
I don't usually leave retalitory feedback,but in this case I returned his with a Negative.
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jlb444
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posted on April 14, 2001 11:05:06 AM new
I ship from my home and when I state I only ship to the US it is a real pain to take one odd ball package to the post office because someone didn't read my TOS. No only that it can take weeks to get there and then you get all the emails asking where the item is. I WISH that if you had either a dead beat bidder or someone delibertly bidding on your item because they think you will ship anyway, and requested a FVF back from Ebay that would end the ability for that Buyer to list a negative feedback. I also wish Ebay would do away with that 10 day wait for Non Paying Bidder alert! I hate that NPB system.
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cdnbooks
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posted on April 14, 2001 11:50:03 AM new
...gee, I have never had any trouble shipping to Canada.....
Bill
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reddeer
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posted on April 14, 2001 01:29:04 PM new
Nope, can't say as I have either? And they always pay fast, in US funds, and have never made a stink about anything.
Now American bidders, that's another story altogether.
In all seriousness I can certainly understand why some sellers choose not to ship Internationally, and I really wish eBay would make a bidder block feature for various countries.
I'm not sure if it's doable, but I would think they could set something up to take the home country off each registered users info?
Maybe not? Any code slingers know?
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