posted on April 30, 2001 10:32:22 PM
For those of you who've had a USPS shipment NOT arrive at the buyer's address, who files the claim???? The Seller or the Buyer????
posted on April 30, 2001 10:38:45 PM
Either one can. It is usually smoother on small ticket items (under $50) for the buyer to. The seller will need to send the insurance receipt to the buyer (be sure to make a copy of it first). The buyer then takes the receipt with the item and all packaging to the PO (if they received the item). Often times, the PO will pay these claims over the counter.
In the case of a missing package, it would probably be easier for the seller to take the receipt to the PO and file the claim from their end.
posted on April 30, 2001 10:52:49 PM
I don't live in the US, but here's a post from the past from a seller who does.
The buyer starts the claim since they have the merchandise and need to show it and the package to the post office. The buyer sends me his completed form and I fill in my
part and attach a copy of the insurance slip. It is sent back to the buyer or his post
office (depending on who sent it to me) and the insurance is paid to the buyer. I do
not refund before the claim is made nor do I refund and have the post office pay me.
The insurance was bought for the buyer's protection on HIS merchandise...once it is
paid for it belongs to the buyer not me.
Just the way I do it.
posted on April 30, 2001 10:55:13 PM
Thanks for the fast 2 responses.
I want to emphasize: The package was not received. Buyer is insisting that I as seller initiate the claim. Just wondering what your collective experience has been. (Item under $60)
posted on May 1, 2001 09:41:34 AM
For the three I've done, I started all the paperwork. I filled out the form, got a copy of the insurance form, and then mailed the PO form, the original ins. form, and an invoice to the buyer. This way all the buyer had to do was go to the PO armed with all necessary forms and the item and get their money.
I haven't had a total loss claim yet, but I'd do all the work on this end first.
posted on May 1, 2001 10:40:24 AMThe package was not received. Buyer is insisting that I as seller initiate the claim.
The buyer is correct, you are the only one who can start the claim for the loss of an insured item:
http://pe.usps.gov/cpim/ftp/manuals/dmm/S010.PDF
From the Domestic Mail Manual S010 (Indemnity Claims), 2.1: Who May File A claim may be filed by: (a)Only the sender, for the complete loss of a registered, insured, COD, or Express Mail item
