posted on May 3, 2001 08:10:15 PM
Ebay will Not remove two Negative feedbacks left by one user. Hear is the story, this bidder won the first of my auctions on April 29, I email him with details, the same user won another one of my auctions on May 01, I notice he was the same user so I said let me check out this guys feedback, well he was listed as a private feedback with 6 negatives in two weeks! So I sended out the second email requesting a Money Order. This was so he doesn’t send me a bounce check. Well by 4 PM that day he Neg me for both auctions.
This was the feedback he left for both “seller sticks nose where it dose not belong this is why I hate ebay!!!
He also sended me two emails (words have been blocked out by me)
“by the way $sshole that 2 negitives from @icks like you last was a reponse and seller is working things out with me unlike #uck heads like you”
“enjoy you negatives $sshole don’t email me back I will not read it go to wollowing with
your other #ucking pig sellers on ebay”
This was the response I received from ebay!
Hello,
Thank you for writing back to me about your feedback removal request. I
realize that you are upset about our decision, and I would like to
further explain why we cannot remove the remark in question.
As outlined in the removal policy, under federal law (the Communications
Decency Act), eBay is not legally responsible for the remarks that users
post on its site, even if those remarks are defamatory.
eBay provides its feedback forum and its boards as places where users
can express their opinions, and eBay will not censor these opinions, or
investigate the remarks for accuracy.
In order to prevent liability, and maintain protection under this act,
eBay must refrain from removing any comments that do not fall into the
special areas outlined in that policy.
Unless feedback meets the guidelines outlined in the removal policy, we
cannot remove the comment. This can even include situations where the
comments may be inflammatory, slanderous, or untrue. While these types
of comments are strongly discouraged, they would not be grounds for
removal of a comment.
I can understand how receiving undesirable email can be unsettling.
Unfortunately, email between members is considered private
correspondence and is beyond eBay's jurisdiction. However, I do have
some suggestions for you.
Whenever you encounter unwanted email, the easiest thing to do is block
the sender's incoming emails. This is a feature provided by most email
programs. Please consult the help section of your email program on
information on how to do this. If you cannot block the emails, simply
delete the email, do not reply or respond. It is always best to not
escalate an already tense situation.
You may also want to contact this person's Internet Service Provider
(ISP) and make them aware of the type of email that you have been
receiving. Although we can not handle these types of complaints, the
member's ISP should be able to help you resolve this unfortunate
situation.
To do this, look at the senders email address and substitute the word
postmaster in place of the name in front of the @ symbol. For example,
if the email was sent from [email protected], you would send your
report to [email protected].
The best is ebay wants me to report him to his internet provider. This sale was made using ebay as my sale agent. Ebay again wants to dart a bullet for a deadbeat bidder.
What are your feeling about this repsonse from eaby!
posted on May 3, 2001 08:46:38 PM
I really think Ebay should be less rigid
when it comes to situations like this. I think I would feel cheated if it happened to me.
Sorry to hear about your deadbeat bidder and that ebay won't help you out. Here's what I suggest (someone please say if this won't work).
I have a buddy with a similiar situation but from the other end. He's the buyer and seller won't send item. He negs the seller. Seller get irate and sends him email stating how terrible he is (stronger than that though), seller negs him. Totally retalitory, he's still out almost $50. My buddy tries to get it removed by ebay. No help. He responds with swearing to the seller's neg. Ebay removes feedback for violating usage policy and tells my buddy not to do it again.
I don't know if this will work the other way around. I'd at least FVF and neg him. Just to make myself feel better. Not like he can neg you again.
posted on May 4, 2001 11:53:26 AM
Micheneraddict, I've heard the same thing, if you respond with either a name, email address or profanity, it will get removed.
