posted on May 4, 2001 06:11:20 PM
Last night I open my email to read a very strange message. It said "well as you can see it has been a really long time, so either i get my labels or my money back. i am very dissatisfied with this business" and was a reply to an ebay invoice I had mailed in early February. There was no greeting, no signature or name of who it was from, no other explanation -- just that one sentence.
This person won an auction for addy labels February 4th, and mailed a mo. I posted feedback, emailed her to let her know they were on the way, and mailed them on February 15th. I know I put correct postage on the envelope and had the correct address.
I emailed her back and sympathized with her, but said I was a little concerned that this email (which I thought was a little rude) was the first I've ever heard from her since she replied Feb 5th saying she was mailing payment. I'm a cycnical person and think she's lying, but I said that I would make replacements since she never received the first.
I would like others' opinions on this -- am I responsible this late after an auction? I don't care if she leaves me neg feedback, I can explain it, but the way this bidder went about it irritates me! I politely asked her why she waited nearly 3 months to inquire about her auction, but I haven't received any reply. I told her I needed her to resend her address, so I knew I was sending the new labels to the right place, and that I would have the PO track it and email her with all the tracking numbers I get from them. If I don't receive any further emails from her, then I won't send any more labels. The auction was only for $2.50 plus $0.70 shipping, but if I paid for something and it didn't arrive I certainly would check up on it!!
posted on May 4, 2001 06:28:24 PM
Sounds like a great advertisement for delivery confirmation. Stories like this and my own personal experiences are why I include it on every shipment. Small price for piece of mind.
posted on May 4, 2001 08:32:48 PM
It certainly is expensive, and considering that this is the first time this type of thing has happened in over 300 auctions, I won't be adding that price.
My question is on whether or not to question the bidder and whether it's okay to demand to know where something is nearly 3 months after the auction ended. I received another email from her saying that with her busy life and keeping track of her other auctions (she's got a feedback rating of 10), she didn't have the time to keep track of my auction. I've been fighting the urge to call her a liar, and was hoping to get some feedback from others whom this might have happended before, but no matter. I already printed up another set and will mail them in the morning (cheerfully calling her every name I can think -- in my head of course!)
