RichieRich
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posted on May 10, 2001 11:12:21 PM
I just got this email:
Go ahead and relist this item because I changed my mind and I dont need the
suit that much to go to the trouble of going to the bank for a money order.
My listing says MONEY ORDER only. I do in my EOA offer them the opportunity to Use PayPal.....it states:
NON credit card transactions may use PayPal.com. Please do NOT use a credit card to pay using PayPal. Do NOT use an ATM card with a VISA or Mastercard logo.
Well, this bidder attempted to pay using a credit card on PayPal. I denied the payment. And sent her an email that explained again that I can not accept credit card payments. I also told her that this should not be an issue since the auction stated money order only.
I feel it coming....my first neg. I have 1048 positive...889 unique and 2 neutrals.
Can I get my fees back from ebay without waiting 10 days to do a NPA and 10 more for a FVF? The auction closed on 5/9/01. If I can get them without waiting where do I go to do that?
This is a first for me.
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lovepotions
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posted on May 10, 2001 11:52:51 PM
I would tell them that the only way to get your fees back is to file a non paying bidder report which in turn could jepardize their account status. And remind them that they read your TOS when they bid and to simply cop out because they don't FEEL LIKE going to get a money order is not your problem.
Then file saying bidder refused to pay.
Maybe that will get them to go get your money order.........
They can get a money order at the 7-11 or the gas station if it has a convenience store....anyone can get a money order easily without going out of their way.
Unless you say only USPS money orders.......that would be a pain but you only said money order.
http://www.lovepotions.net
[ edited by lovepotions on May 10, 2001 11:54 PM ]
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RichieRich
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posted on May 11, 2001 12:03:45 AM
After I got the "relist it" email. I emailed her and said:
Do you understand that bidding is a contract? This is not right. I have to pay the fees to ebay and the listing service and you just changed your mind. Honestly, this has never happen to me in the 1 1/2 years that I have been selling on ebay. My listing stated Money Orders only. Why did you bid?
I will have to report this to ebay to see if I can get some of the fees refunded. I am telling you this so if they send you an email asking questions about the transaction you will know why. They will send you an email to verify that I am not just telling them a story to get some of my money back.
DO I really have to wait the 10 days to do a NPA and then another 10 days for the FVF? Or is there another way to do this?
It just makes me mad!
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TheRedCircle
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posted on May 11, 2001 02:36:54 AM
You state "Money Order only" in your ads, and then you say in your EOA you accept Paypal? Why? By doing that, you've pretty much abrogated your own terms and given the buyer a way out.
One must be aware that there is a growing contingent of buyers who actually shop the internet for the convenience factor. Sellers have to be accommodating in accepting online payment services (or credit cards in any form) in order to stay competitive with that group. I myself refuse to bid on any auction that doesn't take credit/debit cards.
A "money order-only" TOS rates nothing more than a very rapid push of the "back" button. People will say that such a policy has had no effect on their auctions, but how can one really tell how much business they have lost because of it?
----
TRC
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sundog61
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posted on May 11, 2001 03:58:44 AM
RE: Money Order only auction.
As a bidder, I pretty much avoid any auction that doesn't have a way to pay by CC.
As a seller, I offer pay pal and money order options and I get maybe pretty much an even split in how people pay me.
Dig
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Oreorules
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posted on May 11, 2001 05:59:25 AM
Have you considered all the homebound and handicapped physically buyers there are out there? There are many people in this world who for reasons unknown to us cannot leave their homes but still want/need to shop.
Of course you can say she didn't have to bid on my auction if she didn't like the terms but maybe your suit was a gift for someone and she liked the style/size.
I think you are being unfair. To yourself and to your bidders. There are millions of people out there that only have the type of CC's you refuse. In your terms you are basically saying that unless you have perfect credit or can leave your house I don't want your business. As a seller I understand the fees and not wanting to incur more than I make but you should also be accomodating to the millions of individuals that pass through the auctions.
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Coonr
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posted on May 11, 2001 06:46:46 AM
If they really want to use a credit card and you really want a MO tell them about Bidpay.com
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computerboy
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posted on May 11, 2001 06:57:48 AM
RichieRich:
I sympathize with your situation. You are in the right and are now in a bit of a precarious situation.
You may want to give in and accomadate this customer, so you can get your money and move on. Accept the payment her way and be done with it. This way, you'll at least make the sale for all the effort you have put forth in this transaction.
I've been in your sitauion before and usually makle the decision to accomadate these difficult buyers. Otherwise, your efforts aren't worth your time and you don't get the sale.
Take her money her way and run away unscathed.
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PaladinLvs
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posted on May 11, 2001 12:03:13 PM
computerboy is right, give in this time; go and refigure for the next time; it's not worth the haggle just to be right from a sellers standpoint. Also simplicity is the name of the game so far as a TOS is concerned. Perhaps the customer became confused after scanning thru about 150 auctions and TOS' looking for just what she wanted to buy; if so perhaps you could count it as your good luck day rather than your bad luck day since there is a LOT of competition out there. Good luck with easing your mind however you do it!
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morgantown
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posted on May 11, 2001 12:21:19 PM
Go to madagency.com. Michelle can collect on "dead beat" auctions. I have not used this service yet; however, when I get one that really agravates me I will.
Slap on a fee to help compensate for Michelle's fees.
Since bidding is a "contract" madagency.com can put a BLACK mark on their credit report. That ought to wake em up.
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camachinist
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posted on May 11, 2001 12:47:43 PM
RichieRich
Congratulations on being a conscientious seller....your feedback speaks volumes
Although eBays rules regarding deadbeats (or in your case folks who don't read your auction text or EOA's) are frustrating sometimes, they do have a purpose...to ensure no stone has been left unturned in completing the transaction. They really do love to keep their fees..*G*
Do your followup as outlined in procedure and advise the buyer, noting their options to complete the transaction to your satisfaction.
If you prefer to avoid CC's and payment services, that is your perogative....if you had an item of interest to me, that TOS would not deter me from bidding. It is the end result that I desire, process notwithstanding...*G*
Good luck!
Pat
Success is where opportunity and preparation meet.
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RichieRich
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posted on May 11, 2001 12:50:43 PM
Well, I got my first neg out of this. I knew I would.
This is her feedback complaint:
Very condescending & rude. Would not do business ever again.
My response:
Auction end 5/9. 5/10 emailed me said-I do not want it! Relist - I am not paying
Computerboy - I can not agree to her terms. I have not way to accept her credit card payment.
I did suggest the she use BidPay to send me a money order. She never commented on that.
Now back to my original question:
Can I get my fees back from ebay without waiting 10 days to do a NPA and 10 more for a FVF? The auction closed on 5/9/01. If I can get them without waiting where do I go to do that?
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RainyBear
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posted on May 11, 2001 12:57:34 PM
Unfortunately, you do have to wait 7 days to file the non-paying bidder alert, and another 10 to request a final value fee refund.
I'm sorry you got negged over this one!
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morgantown
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posted on May 11, 2001 02:26:31 PM
You don't want to neg her credit report as I suggested above?
PS. I belive the only way you could get your FVFs back now is to click the "buyer and seller mutually agreed not to complete sale." But she would get no warning.
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nowwhat
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posted on May 11, 2001 02:37:08 PM
You only have to wait seven days. If you then file and use the option buyer and seller mutually agree not to complete the auction you will get an immediate credit.
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RichieRich
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posted on May 11, 2001 05:01:39 PM
I am going to wait the 7 days (my error - I always thought it was 10), file the NPA and wait 10 more days and file the FVF.
It just burns me though, my first neg! I have done things that I thought I should get a neg for and didn't. Like sent the wrong item to the wrong person...Have an item total disappear off the face of the earth before ever shipping it. Things I though ok this is it. But this one was not my fault. You know like the first ding in the new car, the first injury to a baby. What a bummer!
Well, life goes on and on and on!
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countylinebooks
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posted on May 12, 2001 04:27:22 AM
I cannot understand why sellers limit payment options. It seems like bad business to me. I have not sent a money order for an item ever. It's a nuisance, an extra expense and I won't bid in auctions that require them. Checks are bad enough. Paypal is the way to go.
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vvalhalla
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posted on May 12, 2001 05:42:19 AM
You did well to stick with your preferred payment method, just think of the neg as a red badge of courage.
There was a time at eBay when money orders/checks were the only method of payment.
dendude
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jalleniii
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posted on May 12, 2001 06:39:28 AM
RichieRich,
As said previously, you are within your rights to limit your acceptance of payment methods any way you wish. I fully understood your payment restrictions for PayPal. Probably everyone who has read it here has too. But, you should know by now that someone will always throw you a curve no matter how explicit your terms are.
A friendly suggestion is to change your TOS or expect this to happen again. It is a totally unavoidable situation which could have been corrected in my opinion. Think of all the strange emails we all get that simply make you shake your head and say "Can this person read?"
If you are going to offer a pay service such as PayPal then do not put restrictions on it or you are inviting problems. Not a personal slam, just my take.
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cin131
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posted on May 12, 2001 06:43:58 AM
COUNTRYLINE---have you read some of the threads about paypal problems???? The buyers can, for any reason do a chargeback, and that freezes the sellers account, whether justified or not. THEN, it is almost impossible to get ANY customer service. (Not to mention MORE fees!!!) You can go to the AW threads under buyer beware and see plenty, plus the issue occasionally pops up under ebay also.
If it is that imperative that they pay with a cc, they can use BidPay. Where I live, though, you can buy money orders on just about any corner; WalMart even sells them, as do the grocery stores.
Richie Rich, while I agree that your TOS say MO, I feel that your EOA might cause some confusion.
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