posted on May 11, 2001 10:48:11 PM
An eBayer picked up some lamps in person from my home the day the auction ended. She was 100% gracious while here, she loved them and gave me every indication of being completely thrilled and never expressed any problem.
I gave glowing feedback minutes after she left.
After 2 weeks, this nice lady left horrible feedback that implied I was dishonest in my description and my pictures didn't show "the damage." (untrue - these lamps were nearly mint...)
I assumed she made a mistake by confusing the auction with another.
So, I eMailed her, I was polite and asked what the problem was... I got an immediate response that appeared to have been written by a delusional soul! Very weird...
I didn't bother to entertain it further, so I didn't respond & dropped the issue.
She emailed the same message again 3 weeks later. I still didn't respond, I thought "whatever!?"
Out of curiosity, I checked to see if she responded to my comment - SHE DID!!! - She bombed me again under my praise!!
I shouldn't let it bother me & I refused to get in a peeing contest... But now the lil devil on my shoulder and I want to know one thing...
Is there a time limit to responding to feedbacks? If I choose to respond/reply to her nasty comment in my feedback I know she can come back with a reply (3rd line), I don't want this LADY to have the chance to add a third line comment.
Does anyone know the specific rules? If I can't, Does anybody have an appropriate reply I can put under her response???
She has my attention now, so I choose to respond and set the record straight.
posted on May 11, 2001 11:11:29 PM
sorry this happened to you some people are just wacko it seems - ie this buyer.
how about putting a factual response to the feedback she left you .. something like:
"Strange, buyer was pleased when she picked up item in person"
and leave it at that ... if she wants to rant some more in response to your response, let her ... her rants will show her as the type of buyer she is, ie unreasonable.
posted on May 12, 2001 05:53:01 AM
The third line in her feedback is a good place to say you wish you could retract the positive as this has not been a pleasant transaction. It would be wise to wait until you've calmed down a little (sometimes I get so upset I can't think straight).
A measured & calm response to her negative comment may neutralize her negative comments. A lunatic third line from the buyer would only be helpful to your situation.
dendude
posted on May 12, 2001 07:17:41 AMIs there a time limit to responding to feedbacks?
No, there is not. I just left a response to a pos feedback I received close to a year ago. I guess as long as there's an envelope showing next to the feedback, you can leave a response.
I think squeeky gave you the best advice.
"Strange, buyer was pleased when she picked up item in person"
posted on May 12, 2001 09:20:31 PM
I, too, think Squeeky's comment is just about perfect. However, nothing is so perfect that I won't mess with it! I wonder if you should drop the comma and say;
"Strange buyer picked up at my home, never again!
Mom, (didn't Mom tell you not to open the door while she was gone?)
posted on May 13, 2001 04:20:40 PM
I don't think it is a good idea to have buyers or even sellers come to your house. She sounds wacko to me.
I stupidly put an ad in the paper to sell on ebay for a commission. One woman called me and she was so charming. I made a date to meet her (in a public place during my lunch hour). She was again charming but when I called her later to make a date to take pictures she was wacko on the phone! No more commission work for me.
some people are just wacko it seems - ie this buyer.