posted on May 21, 2001 03:16:14 PM
In my TOS AND in my email to the winning bidder I state "Shipping DOES NOT include insurance. If you would like insurance, please add $1.10 up to....not responsible if not insured" and so on. My TOS are short and sweet, and easy to read. For the third or fourth time I just had a bidder pay with Paypal (just shipping, no extra for insurance) and THEN state, "I hope this includes insurance."
I told her I would go ahead and ship her item tomorrow, but to please send the $1.10 for insurance thru Paypal or snail mail. I don't know if this p*%sses off the buyers, but I'm tired of losing little bits of money here and there!
Would you other sellers let it go or not? As a buyer, would this make you angry?
posted on May 21, 2001 03:33:58 PM
I dunno... I sorta feel like it's the sellers responsibility to get the merchandise to the winning bidder after good payment has been recieved.
If you don't want to self insure your packages... then you probably ought to consider including the cost of insurance automatically in the shipping fees that you state in your listing descriptions.
posted on May 21, 2001 03:34:54 PM
No, you're not nitpicking. As a seller I'd be irritated, too, and I think you've done the right thing by asking them to pay for the insurance via PayPal or snail mail... and it's very flexible of you to offer the mail option.
As a buyer, if a seller asked me to do that I wouldn't be offended. I'm pretty easygoing, though, and some people get upset over silly things. If anyone gets upset, just remember it's their problem and their fault for not reading. If you had a long TOS not reading it all would be understandable, but short and sweet deserves reading carefully.
posted on May 21, 2001 03:42:21 PM
no your right ...
What i did was make up all my rules and reg on my ebay..I use vranes service and in the email that gets sent i have my insurace set aside as an extra charge.. Remember it's the bidders choice as to weather they want insurace not yours .
When i get my paypal order ..i email back this letter to the customer
Hi ebay buyer, thanks for the purchase ...please remember to always include auction #'s if you have questions. If you are paying the day the auction closed and have not gotten a confirmed total. You will still need to contact us after, we have emailed you the confirmed total threw our automated service. So we can mark you off the master list, this confirmed total will come at midnight the night of the auction. please email us back when you have gotten it
I thought it would be important to give you some info on how our Feedback, Insurance , Shipping work on ebay. Please take the time to read any info you think would apply . We made this page on ebay to help make your time with us go smoothly. Please check out the link below
http://members.ebay.com/aboutme/canada-kicks-butt
Todd
East To West
Ebay nick : [email protected]
posted on May 21, 2001 03:49:32 PM
I think its a bit nit picking on one hand since your TOS Says buyer pays Insurance if wanted.
my self use the same type of terms but if the buyer don't include insurance payment and im in doubt I usually pay it myself.
I would never state "not responceable if not insured"
Two reason One is if the item is insured your not responcable because if there is damage insurance pays.
one the other hand your saying if the buyer dont insur your not responceable SO as a buyer i will be asking just when are you responcable. http://www.Dman-N-Company.com
posted on May 21, 2001 03:56:57 PM
eastwest--You might want to proof your letter for spelling, grammar, punctuation and incomplete sentences. "Through" not "threw" ... etc.
I've seen this on some auctions, and it might give you a better chance of getting your items insured.
"Insured Priority Mail is $X.XX. If you do not want insurance, please deduct $1.10. I am not responsible for uninsured items."
If they're dumb enough to read only the dollar amount you put in on your current TOS, they're too dumb to deduct $1.10 if they don't want the insurance!
That's it. Don't even mention the option of shipping without insurance.
Those who don't want to pay for it will ask you to drop the insurance. At that time, you can inform them that you will do so only after they reply by email to you stating that they are choosing to decline insurance, and that they are accepting responsibility for the item in the event of loss or damage.
