posted on May 24, 2001 08:08:19 AM
I think something needs to be done about the sellers having to take all the flack when an order is late, lost or damaged. I have been called everything from aliar and a cheat, to a crook, thief, and a fraud when something out of my control goes wrong with a transaction. I recently got called a fraud and a scam artist by a customer that sent me no information as to what he purchased, and his return address was so illegible, I couldn't even mail him back. He never supplied me with a mailing address confirmation after the auction, so I couldn't do a search by his name on the check. And there was no address on the check. So I cashed it. I figured in a couple of weeks he would notice it in his account as paid or he would get antsy and email me. After a late notice, he found the check was cashed and he blasted me. In retrospect, I probably should not have cashed, and just held until he emailed me.
This is not the first occurence, where because of a buyers inability to be patient, or provide proper information I as a seller am at fault. Whatever happened to "innocent until proven guilty". vulture
posted on May 24, 2001 08:18:21 AM
New bidders tend to overreact and don't understand the rules of the game.
I had one leave a neutral because she said it wasn't "exactly" as she expected, yet I had a complete description and good photo. I have no idea what else she expected. She never e-mailed me to tell me or let me refund her money. She jumped the gun as is normal with new bidders and left the neutral.
Your bidder did the same thing really. Maybe you shouldn't have cashed his check, but how else could you get his attention?
posted on May 24, 2001 10:35:37 AMMtnmama I received my first neg the same way. I had a great detailed description, 3 or 4 pictures and it wasn't what she had pictured in her mind!
posted on May 24, 2001 10:59:42 AM
I received a late neutral comment a while back from a customer whose sunglasses broke 3 months after they were purchased from us. The product had a warranty, but the buyer still took the opportunity to "ding" me with a neutral. I guess the Gucci quality was not up to par for this buyer and it was all because of me.
posted on May 24, 2001 11:11:44 AM
I got a neutral that excalated into a neg because a buyer was pissed because her 1996 Music Box was still Brand New in the Original Box. Duh!!!
Still Brand New Mint in Box was stated in the auction. The neutral said, "I would have liked to have known it was new".
posted on May 24, 2001 01:33:36 PM
this is the problem with the current feedback system. a dealer who is honest and works hard building a strong customer base and positive feedback rateing can be blasted by a new buyer with little experience who has the power to bring the sellers rateing down with little concern or effort.
a bidder who is not even a registerd member can leave a neg and quickly sign back on to ebay under a new name....while the honest dealer who built his/her feedback would loose it all by registering over again.
there has to be a better method. i know there are dishonest dealers out there who deserve the negatives but many new bidders pull the trigger very fast.
i think feedback is absolutly a must, but needs improved.
posted on May 24, 2001 02:15:08 PM
This shoot now and ask questions later is very frightening. Supposedly it comes from people who consider themselves upright and outstanding moral citizens. Double scary!
After my first neg that came that way, I put my feedback private only to find a day later I found I received a negtive from a deadbeat. Turns out to be a deadbeat who I never heard from after three weeks of trying to contact. But I emailed him asking why he left me a negative, and lo and behold he quickly relied, "oh your feedback is private so I thought you were a scammer." That takes a real gutsy and moronic person to attempt such action. Ebay's response? "Sorry we cannot get involved with personal matters."
This is a business matter ebay-wake up and smell the coffee!
posted on May 24, 2001 04:44:46 PM
breinhold-
I totally agree. I have over 2500 positive feedbacks. I have 8 neutrals and 7 negatives.
There are two that maybe have some merit. Given the opportunity I would have corrected any problems with those.
I think Ebay should just give sellers a rating based on their feedback. I have a 99% positive rating and I would love to just see that # or maybe an A+.
Giving unscrupulous buyers (many of them fellow sellers by the way which is disturbing) an opportunity to effectively close down the business I have worked so hard to build is just not right.
