dixiebee
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posted on May 27, 2001 10:15:13 AM
I bought an item that said the shipping would include shipping, handling and insurance through UPS. The seller charged me $4.74 for this service.
I received the package on Friday. It was shipped through the US Postal Service for $2.86 and it was not insured. I wrote the seller and inquired about the difference from what was in her auction and the reality of what occurred. She replied that her printer was broken and she could not use her UPS shipping software. In order to save shipping time, she went ahead and shipped via postal service. She did not mention the fact that the package was not insured, nor did she mention that she used U-Pic.
What kind of feedback would you leave?
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amy
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posted on May 27, 2001 10:20:03 AM
If the item was as described and was shipped timely I would leave a positive.
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debtrek
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posted on May 27, 2001 10:31:13 AM
NEUTRAL: seller failed to honor her Terms of Sale
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danilynn71
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posted on May 27, 2001 10:32:11 AM
I think that she should at least offer to reimburse you for the difference in shipping charges. If she won't do that, then I'd probably wouldn't leave any feedback. If you leave a negative or even a positive with a negative comment, she'll probably retaliate with a negative.
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ecom
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posted on May 27, 2001 10:33:13 AM
The criteria is, "were YOU happy with the transaction?"
If you felt ripped off because someone said/wrote they were going to do something and didn't, first ask why. Then ask for a refund.
If you don't get positive answers to both, then a positive feedback on your part isn't warranted.
At best a neutral, but if they're rude or trying to pull something sneaky, a negative.
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morgantown
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posted on May 27, 2001 10:47:05 AM
The difference between $4.74 and $2.86 is handling. You don't know if it was insured, seller could have a blanket collectibles policy...
MTown
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busybiddy
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posted on May 27, 2001 12:14:32 PM
I personally don't care how an item is shipped as long as it is sent out promptly and it arrives in one piece. If I felt that 4.74 was a reasonable amount to pay to ship an item, I still would be happy to get it however which way it came. I honestly don't even look at the postage label.
As for insurance, I once sent a package without insurance because I got distracted and totally forgot to ask for it at the PO. I certainly knew that had the package not shown up, or if it arrived damaged, that I'd be responsible for the refund. This seller may have the same situation OR she may have used U-Pic. Either way, you could and should expect that she would make good on the item but, since it arrived safely, why worry about it anymore?
I'd leave a positive or nothing.
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dman3
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posted on May 27, 2001 12:31:21 PM
If you are truely upset that you item arived in a timely manor and undamaged then go for it neg the buyer.
To be honest neging someone over a under $2 difference is very picky you didnt get the insurance the Item was sent in the mail rather then UPS but it got there all well and in good time.
The person still had to package your item and handle.
I would concider the change a tip for doing what was nessary to get you the the best way they could at the time rather then waiting till the printer was fixed or what ever.
http://www.Dman-N-Company.com
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kittykittykitty
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posted on May 27, 2001 01:10:31 PM
i think you could give the seller some slack for making the effort to get the item out to you on time, considering the broken printer. especially if she sells a lot, in which case she was most likely throwing a number of choice words at her printer
personally, i would, and have, sent the overpay back. but i'm a very small seller.
guess i'd leave her a positive for her effort.
kittyx3
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sanriogrrl
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posted on May 27, 2001 01:22:13 PM
If her printer was broken and she wasn't able to mail the item in the method described in her TOS, she should have emailed you and let you known she was mailing it by USPS instead of UPS. A lot of sellers usually don't email buyers and let them know when their package is going out and I'm fine with that (I don't always do it), but to protect herself and give her buyer a heads up on the difference, she definitely should have let you know. It's not like her computer was broken too! She'll just explain away whatever kind of feedback you leave to make herself look good, so I would leave a positive (if you're happy with the rest of the transaction) but mention the shipping difference.
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dubyasdaman
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posted on May 27, 2001 02:46:51 PM
Let's see...
You paid exactly what you agreed to pay. The item was shipped promptly and received in good condition, as described in the ad. The seller made an exception to her TOS so that you could receive your item promptly and not have to suffer a longer wait for the item just because her printer messed up. And you're seriously considering leaving less than positive feedback? Wow!
How do you know the package wasn't insured? Maybe she self-insures like I and many other sellers do.
[ edited by dubyasdaman on May 27, 2001 02:48 PM ]
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thedewey
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posted on May 27, 2001 03:44:31 PM
I would leave a positive and not worry about the shipping difference.
You paid what you agreed to pay for shipping when you bid. You received the item in a timely manner, despite the seller having printer problems (most likely not her fault), and you didn't mention being unhappy with the item itself, so I assume that it was satisfactory.
A lot of times USPS is faster than UPS anyway (depending on where you live, etc.), so there's a good chance you received the item faster than you normally would have.
Definitely a positive. 
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toomanycomics
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posted on May 28, 2001 06:27:54 AM
since it's SUPPOSED to be insured
leave a neutral
 the one and only toomanycomics on AW!
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dubyasdaman
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posted on May 28, 2001 06:54:29 AM
since it's SUPPOSED to be insured.
leave a neutral.
Once again, how would the buyer know that the item wasn't insured? I self-insure 100% of all items below $30. There is nothing on the package to indicate this. There doesn't need to be. If the item is lost or damaged, it is replaced or a refund given (what insurance is for in the first place). To leave a neutral for this seller would be BEYOND petty.
[ edited by dubyasdaman on May 28, 2001 06:56 AM ]
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immykidsmom
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posted on May 28, 2001 07:05:37 AM
I also self-insure, it is not visible on my packages..... I'd be horrified to start receiving negs because the buyer didn't SEE a stamp.......
It is irritating when sellers do not comunicate changes or differences in the item or it's handling or delivery......
BUT
I'd let this one go. You got your stuff.
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sugar2912
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posted on May 28, 2001 07:21:14 AM
Agree with the "get on with life" crowd.
Just want to add to the self insurers / Upic users... I print out an invoice with a standard blurb stating that the package IS insured with Upic. Haven't had a complaint yet. Folks just want to know where every penny is going.
Now for those that think the 2.00 is a capitol offense, dman is right. There is handling and packaging. I don't think 2.00 deserves a neg.
OTOH, if you do leave a neg, maybe we will get to read another undeserved neg thread here!
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eventer
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posted on May 28, 2001 07:26:36 AM
I have no problem w/people self insuring. But how the heck is the customer supposed to know that?
They paid for insurance, then get a package w/nothing stated on it that it's insured.
I'm sure you are great sellers who would stand behind their items but how am I supposed to know that? Are the buyers now supposed to be mind readers as well? How do they know you are a responsible seller as opposed to someone who's just pocketing the money?
Yeah, you may think it's no big deal, it's "only a buck", but that excuse didn't cut it for ebay a few years ago & it doesn't cut it now.
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danilynn71
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posted on May 28, 2001 10:26:35 AM
...."I have no problem w/people self insuring. But how the heck is the customer supposed to know that?"...
I don't think that they buyer has to know that. All they need to know is that they paid for insurance. If their item is lost or damaged, it will be replaced or a refund given. It doesn't really matter if the money goes into the seller's pocket or the USPS's pocket. Insurance is Insurance.
Just my opinion...
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eventer
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posted on May 28, 2001 10:37:41 AM
I don't think that they buyer has to know that. All they need to know is that they paid for insurance. If their item is lost or damaged, it will be replaced or a refund given
Where do they get this assurance?
Again, I have NO problem with self insuring but at least let the customer know that's the case so if the package shows up w/o insurance stamp on it, they know they are covered.
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dubyasdaman
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posted on May 28, 2001 10:48:39 AM
I'm sure you are great sellers who would stand behind their items but how am I supposed to know that? Are the buyers now supposed to be mind readers as well? How do they know you are a responsible seller as opposed to someone who's just pocketing the money?
If the package arrives with no damage the issue of insurance is moot from the buyer's perspective. If the package DOESN'T arrive or arrives damaged, the buyer will quickly find out whether the item was insured or not. If insurance was paid but the seller doesn't follow through, THEN it's time for the buyer to leave less than positive feedback. Not before.
Insurance has one purpose: to cover the loss or damage of the buyer's merchandise. The only time insurance even comes into play is in the event of loss or damage. As long as
1) Customer receives item in good condition
or
2) Insurance covers the loss or damage
then the actual method of insurance chosen by the seller is of no consequence to the buyer.
[ edited by dubyasdaman on May 28, 2001 10:51 AM ]
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appletime1
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posted on May 28, 2001 10:49:15 AM
Neutral: Seller DID NOT ship as agreed. Also overcharged on shipping.
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eventer
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posted on May 28, 2001 11:01:18 AM
If the package arrives with no damage the issue of insurance is moot from the buyer's perspective.
Not, it may NOT be moot from the buyer's perspective. You don't KNOW what the buyer's perspective is unless you are THAT particular buyer.
If I buy something, I full well expect to get it & blowing me off w/"no harm, no foul" isn't good enough.
I like sugar2912's idea of letting them know it is insured via U-Pic (or whatever method you choose) but letting them KNOW.
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dubyasdaman
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posted on May 28, 2001 11:04:59 AM
If I buy something, I full well expect to get it & blowing me off w/"no harm, no foul" isn't good enough.
If the package arrives you got it, in which case the issue of the insurance is moot. It only becomes relevent if the package arrives damaged or is lost.
[ edited by dubyasdaman on May 28, 2001 11:06 AM ]
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packer
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posted on May 28, 2001 11:07:09 AM
I started self-insuring everything under $25.00.
On the address label under there address I print the eBay item no. and below that I print "insurance - 15" or however much the insurance is suppose to cover.
I've never been questioned about no insurance stamp but if I were I would ask them to check there mailing label to see if it says "insurance". If it does then they are covered.
And whether I do covering or the USPS does it, its irelavent.
packer
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psalms139
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posted on May 28, 2001 11:13:52 AM
$4.74 Shipping & Handling/Ins. Buyer paid
$2.86 Actual cost of shipping
$1.88 Difference (Handling/ins.)
It sounds like this seller usually uses UPS; the insurance would be free up to $100 value.
Perhaps this seller also has another ins./or self insures.
The worst case scenario ..the seller overcharged $1.10 (USPS ins.) It might be as low as 40¢ overcharge depending on what ins. they use.
Why not ask the seller if there was indeed ins. put on the package? If not, kindly ask for the return of the ins. money, if that is what is concerning you. (40¢ to $1.10)
What is the sellers feedback like? Any neg. feedback for not buying ins.?
"In order to save shipping time, she went ahead and shipped via postal service."
This seller does not sound like a person that is deserving of a neutral nor a neg.. IMO
There might come a day, you would like someone to cut you a little slack when you make an honest mistake.
"Do unto others ....as if you were others"
appletime1 Seller DID NOT ship as agreed
This buyer does NOT know if the item was insured or not. So we do not know if the "seller did not ship as agreed".
The buyer was aware there was a handling fee. It was stated in auction.
dixiebee Did you email the seller again?
[ edited by psalms139 on May 28, 2001 11:14 AM ]
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