I have deleted your post because it contains information that will easily ID the Seller. Please keep in mind that the CGs do not permit identification of IDs within the Message Center.
posted on May 27, 2001 05:09:22 PM"The sellers ratio of neutral and negatives is less than 1%. I'm impressed and I don't mind admitting it."
1% isn't all that good, IMO. I'd say it's about average. There are many sellers with MUCH better ratios. My friend, for example, has over 2000 positives and only 2 negs/neutrals. So, his ratio is over 10 times better than 1%.
posted on May 27, 2001 07:32:12 PM
Just a reminder to those who point to other high-volume sellers with better feedback ratios than I that, unlike every single other 'shooting-star' dealer on eBay, I sell unique items, 3200+ each week. I am not selling bubble wrap, wind chimes, laser lights, imitation jewelry, or the other popular shooting star items. Replacing a damaged or lost product with an identical replacement is not possible for me in most cases.
posted on May 27, 2001 07:44:37 PM
I was pretty sure you wouldn't, Jereth but even if the Users are saying nice things, they can't actually post info to identify you.
2. How many people work for you. (if you tell me you do this all by yourself, I'll be REAL impressed. )
ExecutiveGirl:
>So let me get this straight...
>As long as you sell "one of a kind, irreplaceable items" it's more acceptable
I really don't think that's what she meant. If your selling new items like printer cartridges, if a bad one goes out, you can send another identical item, and keep even the pickiest customer happy. And with volume like this, "stuff happens" and if you can't replace the item, sometimes the customer (I just know you've had customers like this ) just isn't going to be happy no matter what you do.
posted on May 27, 2001 08:10:17 PM
"My friend, for example, has over 2000 positives and only 2 negs/neutrals. So, his ratio is over 10 times better than 1%."
Yeah... I wonder how many negatives they have left!!
posted on May 27, 2001 08:27:22 PM
ExecutiveGirl As long as you sell "one of a kind, irreplaceable items" it's more acceptable to have a lower positive feedback percentage? Just trying to understand this
I'm not speaking for Marie, but it would seem it would be much more difficult when you are dealing with one of a kind, irreplacable items than it would be with a standard product. Much more difficult.
Before you dismiss Marie's numbers total your own negs and neutrals and divide them by your total positive number. Marie's is under 1%.
posted on May 27, 2001 08:33:03 PM
Not to brag, but my negative/neutral feedback is under .4%, selling mostly unique non-replaceable widgets, and having left over 2% negs (doesn't include the neutrals I have left unless there is a tool other than vrane to figure this?).
The sheer volume is impressive, though!
posted on May 27, 2001 08:33:45 PM
EG, as I have asked in repeated requests here at AW, and over at eBay where you post under other IDs, I ask again tonight: please provide YOUR eBay User ID so that I, and others, can review it for consistency with the statements and criticisms you make of others.
With regards to your specific question, yes, I emphatically mean that I believe it is acceptable to have a higher neg percentage if one is selling unique items. Quite simply, many customers are not satisfied with a refund or credit, they expect a damaged or lost item to be replaced with the same thing, and that is usually difficult for me to do. As an aside, since our items are low-priced, many customers who are dis-satisfied for whatever reason are reluctant to return the item for a refund or replacement, and leave a negative feedback as a means of 'getting even'. As I have discussed here at length before, we spent many months early on trying hard to provide 100% customer satisfaction, and it simply isn't possible. We gave up.
Further, that 100,000 feedbacks is low, we've actually left at least 200,000, I'm certain. I don't understand eBay's feedback system sometimes myself, either.
gboy: ?? never said we were better than average, and never tried to be. We are trying very hard to stay in business in an increasingly difficult environment. Not sure what your point is, sir.
BTW I see my feedback has 'locked up' again at eBay and is now inaccessible. FYI this happens every couple of days or so and has something to do with the number of feedbacks we post and receive.
posted on May 27, 2001 09:07:32 PM
Marie, my ID's have been posted here on other boards - perhaps you should do a search to find out what they are. I do believe you know them already though
And for the record - I have only ONE AuctionWatch ID. Although you always seem to insist I have more.. but you are dead wrong.
You also state that I "post under several ID's at ebay" - I have not used Ebay's message boards in over a year... so please get your facts straight before making more false accusations
And for your information, I am also a power-seller, and my negative feedback rating is .5% negative. That means 99.5% of my feedback is positive.
Just one other note - you mention that your negs are mainly because you sell one-of-a-kind items and customers just aren't "satisfied" for different reasons, but from what I can see, your negs are mainly for poor communication & not answering emails. I don't see what that has to do with selling 1-of-a-kind items.
posted on May 27, 2001 09:25:26 PMExecutiveGirlmy negative feedback rating is .5% negative
I don't know that I'm crazy about this turning into a "mine is bigger" contest but I should point out when I said Marie's complaint number was under 1% I was including negatives AND neutrals. If I only use negatives her number drops to under .5%
I wanted to point that out in case we are comparing apples to oranges.
posted on May 27, 2001 10:04:04 PM
Just curious:
(vranes not pulling up negs left by a user)
Do those numbers include retaliatories or is jareth too busy to file negs/neutrals/NPB's?
posted on May 27, 2001 10:34:54 PM
Ugh, I can not believe some people. A seller gets 100,000 positive feedback comments, and you guys are standing on the sidelines throwing criticism. Argh!
posted on May 28, 2001 01:07:18 AM
Zoomin, we do not normally file negative feedback reports: for this we have no time.
We do file literally hundreds of NPB and FVFs each week, though, for each and every unpaid auction. Yes, some (but not all) of the negative feedbacks we receive is retaliatory for those postings.
Most common reason we receive negative feedback: we got the money and didn't send the item. Most common reason we didn't send the item: buyer didn't IDENTIFY what he was paying for. This happens 20 - 30 times a week, or less than 1% of the time. We cash the check and wait to hear from them. Reason we cash the check rather than sit on the check: 45% of our items are mailed out BEFORE we get the money and so the chances are good that we are OWED the money and SHOULD cash the check.
When those of you who are critical of us for whatever reason see fit to reply to this, I invite you in advance to try to (1) start all your auctions each week at 1c minimum bid, no reserve and (2) mail item to buyers before you receive the money. In that way you will have 'walked a mile in my shoes'.
Hi Marie. My post in reference to you (now deleted) was meant as a compliment to you and your business and I hope you took it that way. If not, I sincerely apologize.
MichelleG:
Sorry about that. I didn't mean to imply that jereth was the seller being discussed in this thread as I have no idea who that seller is. I was just making a tongue-in-cheek comparison between that seller and jereth since her feedback is so high. Sorry for the confusion. It won't happen again.
