posted on May 27, 2001 09:36:05 PM
I thought there may be interest in this- I had a buyer bid on my auction who has 5 negative feedbacks in the past 6 months, two of those in this month of May. All negs were for non-payment.
I contacted Safe Harbor, to see what I could do to cancel this bid, or to possibly get this buyer a warning or something.
Here is the unedited reply from Safe Harbor.
What do you think?
Thank you for writing into eBay.
eBay will suspend account activity for any member who's total feedback
score reaches -4 or below automatically. But, because many members have
positive feedbacks to offset the negative, their total score doesn't
drop down that low.
Because of the nature of feedback, not all negative comments necessarily
mean that the the member in question isn't trustworthy. Just like in a
real marketplace, there are always going to be disputes, and it is
somewhat rare to see a feedback profile go over 100 without at least one
negative. Currently we cannot enforce a rule of removing a member when
they get a certain amount of negative feedback, without unfairly
excluding sellers who have had the misfortune of bad dealings. The best
way to deal with those members who have bad feedback is to exclude them
from your dealings. Of course, if you find a member who is violating the
trust and safety rules of the community, we will certainly investigate
and take action as appropriate. Look here for more information about our
policies about this kind of problem:
As a seller, you do have control over your auction and the types of
bidders who bid on your items. Below I have listed some steps to
consider to assure a successful auction experience.
1. You may want to consider adding to your listing that you aren't
accepting bids from members who have a pattern of negative feedback. You
will want to specify what you consider to be excessive, such as members
with 5 negative feedback comments in the last month, for an example.
2. Follow through with that specification. Check the feedback profile
of the bidders on your items. This will give you an idea of the type of
member you are planning to conduct business with.
3. If a member who you feel is not qualified to bid on your auctions
(based on the standards you posted in your listing) or a member that you
are not comfortable dealing with has bid on your item, you may want to
consider canceling their bid. Before you cancel the bid however, please
consider emailing the member first to get their side of the situation.
If you still wish to cancel their bid, you may use the link I have
listed below:
http://cgi.ebay.com/aw-cgi/eBayISAPI.dll?CancelBidShow
You may also reach the Bid Cancellation screen from the bid history page
of your auction.
4. After you have cancelled the bids by this user, you have the option
to block their future bids on your auctions. If you would like to block
a bidder, please follow the instructions below:
* Click on the 'my eBay' link (located at the top of any eBay page)
* Enter in your User ID and Password then click 'enter'
* Click on the 'Selling' tab
* Scroll through the 'Selling-Related Links' section (located at the
bottom of the page)
* Click on the link 'Block or pre-approve certain bidders'
* Follow the instructions found on this Bidder Management page
You can also get to the Bidder Management page by going to the following
URL:
http://pages.ebay.com/services/buyandsell/biddermanagement.html
Thank you for using eBay for your on line trading needs
Regards,
Keiff
eBay SafeHarbor
Investigations Team
______________________________
eBay
Your Personal Trading Community (tm)
posted on May 27, 2001 10:06:40 PM
5. If you are a large corporation you can do whatever you want on eBay. Like USPS, for example, repeatedly violating VeRO without any repercussions.
Thank you for using eBay for your on line trading needs
Regards,
Bleef
eBay SafeHarbor
Investigations Team
______________________________
eBay
Your Personal Trading Community (tm)
