posted on May 31, 2001 04:47:23 PM new
I had this British seller whom i buy things all the time. Until now. Their TOS on shipping to US on their auction page states that shipping to US for the first item is 8.00, then its 2.00 additional. I been paying that amount for 5 different transaction. However today, I won 7 items, so the shipping should be 20.00, but they then tell me shipping is 30.00 for shipping to US is getting too expensive!
My complaint is, if that is the case, shouldnt they change their shipping fee on their auction page? By being too lazy to change it, shouldnt they honor the old price, UNTIL they change it to their new price? Isnt what they are trying to pull is a "hidden charge" not stated in ther auction page, thus violating Ebay's TOS? What do you think?
posted on May 31, 2001 05:27:05 PM new
The seller no right to change the shipping charges on their auction after it's over. A mistake can be costly, but to the seller, not you. Refuse to pay the difference, I would.
posted on May 31, 2001 05:29:12 PM new
If you regularly do business with them and have been happy with it, maybe you should accommodate them this time by paying the $30 (since I'm assuming they'd be eating some postage otherwise), and ask that they change their future listings to reflect the increased cost.
An extra $2 for additional items would probably have covered one or two, but they may not have planned for so many at once.
posted on May 31, 2001 05:59:33 PM new
It's up to the seller to make sure they are accurately quoting the shipping cost or, yes, they should eat the difference. If the seller quotes a higher price in their EOA notice that what was listed in the auction, it seems to me they could be reported to eBay.
Also, it's surprising that they would treat a repeat customer this way.
And there is nothing dishonest about a buyer who is quoted a certain charge, pays it, and fails to send more money after noting they were undercharged. It's not their responsibility to make sure the seller has their figures right.
Besides, the seller might not be making a mistake. Many times the shipping I quote is less than what it will cost, and I can assure you, I'm not making a mistake.
posted on May 31, 2001 06:01:22 PM new
I made postage mistakes too & wouldn't even think of asking for the difference & this is on one time buyers. You are a repeat customer & should be treated accordingly. It is wrong to ask for 10.00 additional postage.
posted on May 31, 2001 09:23:36 PM new
Clarify for me, will you please, ironking?
Shipping on first item $8.00
second item $2.00
third item $2.00
fourth item $2.00
fifth item $2.00
sixth item $2.00
seventh item $2.00
a total of $20.00, right? That's what I understood you to say. If that is what their TOS says, that's what you pay. Period. You're not ripping them off. You're not asking for anything for free. You didn't even ASK FOR CRYING OUT LOUD! You were ASKED and you're willing to pay. Please just mildly write back that you feel obligated to pay as the auction was laid out with charges as ASKED FOR IN AUCTION, and as you are a returning customer you perfectly understand that charges will be going up on future sales.
I also sell on Amazing and when January postal increase hit us even a couple weeks notice wasn't enough to quickly update all of my shipping displayed in my auctions and zShops. I was 100% in favor of customers paying AS AUCTION STATED on the ones I hadn't gotten at yet to update. As I always have from 2500 to 3500 items listed in my shops over there it was incredibly tedious to tidy all of that up! So, it is now all displayed as a url where I can change one thing and all are updated. Many of my items over there will stay static and as open-listed for MONTHS before selling, as I remember from selling on ebay you put an item in for 2 weeks max, and if it doesn't sell you can do another max of 2 weeks...... is that still the same? They couldn't plan ahead 4 weeks? One month? But you should just cough up so they don't bear the consequences of their shortsightedness / neglect! Do what you want, I DO believe strongly in right and wrong. No one is in the WRONG here..... they were just neglectful and asking you to 'fix' it.
posted on May 31, 2001 11:46:25 PM new
Ummm....it could be a perfectly innocent mistake. Maybe their finger slipped and they typed a 3 instead of a 2. You might want to e-mail them and ask if their postage is really 30.00 or 20.00, since you were surprised to see the amount increased over what's stated in the TOS. If they were going to raise shipping, this is a gentle reminder that they need to change their auctions, and if they simply made a typo, I'm sure they'll graciously apologize for the mistake and only charge you 20.00.
posted on June 1, 2001 02:08:16 AM new
Normally I would say just refuse to pay if they have not changed the auction page. However I would check to see if they have changed the page and if they have they may have gotten confused as to which terms your items were bought under. I would mail them if the terms are changed and politely ask them to honor the terms you bid under. I would also ask them if there is increased cost to them and explain that the new cost could make them lose your repeat business. Polite and reasonable always gets more of a response.
