posted on June 14, 2001 04:08:46 PM
I just bid on an item, on the final confirming item screen there is a link: Important Notice: Read about upcoming changes to the Non-Paying Bidder Policy
The link does not work, does anyone else know anything about this, and what the new policy might be? Heather
[ edited by hcross on Jun 14, 2001 04:09 PM ]
posted on June 14, 2001 04:26:55 PM
I always pay. I was hoping that they would get rid of that silly 10 day rule and let us file on those who have no intention of paying from the start.
posted on June 14, 2001 05:29:39 PM
I was just joking with you, hence the
Anyhow, I believe the 10 day requirement is waived if the person becomes NARU as a result of the FVF filings, but other than that it is the same. It is a small step in the right direction, though.
posted on June 15, 2001 02:33:38 AM
I tend to think they ought do it with 2 non-payments but thats just me.
I'd prefer to see a:
If bidder gets two Non-Paying Bidder Alerts filed the account is "suspended". If the buyer does not pay within a window, say 10 business days from the NPBA the seller files the non-paying bidder alert and then the account is kilt'.
3 is going to make no difference than 4.
The fact that a "term of time" passes means the bidder can just go wild on more. So I dont really see how it solves a thing. Know what I mean?
In reality it ought be 1. The moment a non-paying bidder alert is filed they get an email saying you have 10 days to pay and suspend ALL bidding. This will get people acting responsible.
Always amazes me. They will pay late and turn around and get all ornry going SHIP! I paid!
W/ NPB's eBay really needs to stamp its foot
as it IS increasing significant like.
I have always felt eBay ought require an escrow of sorts as part of TOS. So you sign up and it requires a credit card. If you dont pay the commissions and fee's as well as a "service fee" call it $20 should be charged to the account per terms of service. Now wBay doesnt loose money, it makes it. On the same end the bidders are going to be a WHOLE lot more responsible when they know, hey, I am going to loose $20 + and get NOTHING except booted off.
eBay also needs some sort of pattern matching on users coming in. We have saw one character whos been NARU'd multiple times, just makes a new account and goes right back at it.
When they enter a credit card that care should be "run" as a comparison against ALL terminated/suspended account, perhaps all accounts period. If eBay wants to really address bad buyers then it needs to stop them from coming right back in. Sure, some guy might have three or four credit cards but eventually they just CANT get in.
I personally prefer an amendment to the sites terms of usage as noted above. Charge the non-paying bidders the "auction fees" commission/listing fee so the seller is paid back and eBay is not at a loss and slap em' with a service fee of $15-$20. Guarenteed that bidders will become 99% more responsible overnight.
Dunno what blocking the FVF page will do.
They should be blocking the auction number.
We get lots of NPB's not tons, but our share and it is increasing. We cant leave negative feedback as it just results in retaliatory feedback making an already bad sale a worse sale, so essectially that bidder becomes someone elses problem.
At the point a non-paying bidder alert is filed the bidder should not be able to direct any feedback pertinent to that auction and should be LOCKED from bidding on anyone elses stuff. In fact, it "should be automatic in their feedback".
We issue a Non-Paying Bidder Alert it SHOULD be recorded in their permanent feedback so when you as a seller come in look at the feedback and go "gee" 15 Bidder Alerts filed, cancel this characters bids.
eBay does this with Bid cancellations which is a feature also being woefully abused.
Again, shouldnt be there. Bids should be final, no retractions. You wont see a single business to consumer auction allow for bid retraction. In fact some WILL retract bids and they charge for it. The consumer should pay attention when bidding and if not, then they learn next time they better.
When non-payments do transpire feedback should be "automatic" as well. eBay should leave "adminstrative feedback" so there is no "seller" retaliation.
The bottom line is NPB's cost sellers and ebay considerable money and ruin the site for good bidders, sellers and eBay itself.
The way to remove this problem is not to roll back NPB's to 3, that will have no effect at all. What will have an effect is if they must pay a fee, just like bouncing a check etc.
In my opinion the entire mechinism of transaction is flawed, we email them they email us and we pray payment comes and they pray items ship.
Thats seriously flawed.
IMHO when a bidder wins the notification sent from eBay should direct them to an eBay page.
At that eBay page they confirm the winning bid, they enter their shipping/contact data.
This is emailed to the seller.
The seller responds when payment is tendered going to an eBay form noting payment date and expectant shipping date.
This stops ALOT of emailing hassles on all ends and further allows eBay to control "off site sales". The seller need never know the buyers email addy or visa versa. eBay knows it, eBay automates as the "center" go between.
But your talking a MAJOR revamping in doing this of the site and ALOT of folks wont like it.
But simply changing the NPB watermark to 3???
Hows that make any difference at all?
Want to curb NPB's then charge them fee's for irresponsible actions. I can see newbies coming in to cause problems bidding on 4 items never paying and then finding $45-$60 in charges on their card. NOW you have something that REALLY curbs it, in fact, I'd bet "payout rate" on the site would jump to 97-98% overnight and people will have payments in your hands faster than you can say "BillyBob BruBakers Bicycle Business".
posted on June 15, 2001 04:38:40 AM
I currently have 5 NPB alerts in progress, all for auctions that ended April 20th, I filed the alerts May 31st, so not exactly rushing them along.
Only 2 of them responded to the NPBA or my reminder e-mail, both said payment would be sent around June 4th, still nothing of course.
What bugs me are their feedback ratings: 34, 58 (no response), 167 (no response), 1, and 20.
None of the high feedback bidders here had any previous non-paying or negative feedback, so you gotta ask, why would they start risking it now -- especially when 4 of those sales were under $10, the other just over $30?
Oh well, I have always been diligent in providing non-paying bidders with a collectable negative feedback, so I will likely start enforcing that by Sunday or Monday.
I wonder if this one counts toward their 3 strikes yet though?
posted on June 15, 2001 08:18:01 AM
I am very glad to see eBay cracking down on non-paying READ DEADBEAT bidders.
But, I'd like to add a little side note, funny story about a deadbeat I had on eBay.
This bidder won two of my auctions and promptly answered my end of auction notices and promised payment. When I didn't receive payment after 3 weeks, I sent a reminder notice, and after four weeks, I filed non-paying bidder request, filed for fees and moved on. Deadbeats happen.
What was frustrating, is that this "bidder" was also an eBay seller, and I think I get more frustrated when sellers pull that on other sellers, but oh well.. Stuff happens.
WELL... about 2 weeks after I had filed credit, I was hanging out on one of eBay Chat/help boards, and low and behold, there was my deadbeat buyer whining about deadbeats on his/her auction. I couldn't believe my eyes. I promptly emailed the user and pointed out that he/she had a lot of nerve complaining about deadbeats when in fact he/she had deadbeated on me for two auctions.
He/she was full of apologies and promises, and EXCUSES, and again promised payment, which I NEVER RECEIVED. At one point, the deadbeat was using 4 or 5 user id's and was suspended by eBay. (all id's) I think he/she has since been reinstated.
I guess I'd like to point out that eBay (and AW) is a small world and it is likely that if you deadbeat on someone, they are bound to remember and may be posting/lurking on these and eBay boards.
posted on June 15, 2001 08:25:17 AM
The "three strikes you are out" is not going to be very effective as long as eBay allows those naru users to register a new account and be up and running in less than five minutes. So far, there is no verification of user ID's and information and eBay does not reference/check User information for buyers.
The deadbeats just register with a new ID and "poof" the negs and the NPB warnings are gone... and they are free to start all over.
posted on June 15, 2001 09:28:57 AMI have always felt eBay ought require an escrow of sorts as part of TOS. So you sign up and it requires a credit card. If you dont pay the commissions and fee's as well as a "service fee" call it $20 should be charged to the account per terms of service. Now wBay doesnt loose money, it makes it. On the same end the bidders are going to be a WHOLE lot more responsible when they know, hey, I am going to loose $20 + and get NOTHING except booted off.
And watch as eBay bidder base goes WAYY down...ergo, no more new bidders means no more cash for eBay, which means either higher fees for you, a/or eBay closing up shop and forcing you to begin anew elsewhere.
Rememeber, eBay derives their revenue from bidders who bid on YOUR auctions, whom eBay charges you thru THEIR fees for using their site. Cut off a part of the revenue flow, and eBay is gonna have to explain this move to the stockholders. Plus, it also means your business begins to shrivel as well.
For every reaction, theirs a equal and opposite reaction. (or however it goes!!)
:\\\\\\\"Crystalline Sliver cannot be the target of spells or abilities.
posted on June 15, 2001 09:34:26 AM
Even if the user is NARU'd, when you file NPBA you still have to wait 10 days, it just happened to me. Bidder won 13 !!!! items for a total of 250$ and then next day was NARU'd - did it herself I think -
She had promised a check but she had won an auction from me earlier under another ID and never paid, so I waited 10 days and filed 1 NPBA to see what would happen.
She received the email reminder from Ebay and contacted me immediately. Lucky for me she paid and I cashed the check (at her bank ), so I'm covered. But NARU'd doesn't mean you get FVF immediately - stupid system really!
