posted on June 16, 2001 10:52:19 AM
I have a biider who paid via Billpoint, I sent the item and used Delivery Confirmation. The bidder claims he never got the item, the delivery confirmation tracking number shows it delivered on June 7th. Would you refund? How do I know if they got it or not? The bidder has only three feedbacks, but all are positive. He does not seem to give feedback yet...Ideas??
posted on June 16, 2001 10:55:36 AM
Send him a copy of the DC number and your mailing receipt. Tell him you are very concerned and have contacted the postal authorities to track the item.
I have had a few claim non delivery but the item always seems to turn up when postal authorities are notified.
posted on June 16, 2001 05:31:59 PM
If the delivery confirmation says that it was delivered, then you have done your part.
Don't refund this person's money! Not only will you be out the item plus shipping, but then the person will expect refunds from other sellers if, for some reason, the package does not arrive. You are only responsible for what you have control of.
There's a good chance that the packages is sitting at the PO waiting for the person to pick it up. It's happened to us in the past.
posted on June 16, 2001 06:01:24 PM
If you have delivery confirmation, then a refund is the last thing to consider.
Instead, tell the buyer you will file a report with the post office to see what happened to the package. Ask him/her to be sure to fill out their part reporting non delivery when the postmaster sends it to them, as the post office needs verificatin from the addressee of non delivery.
Then go to your post office and put a tracer on the package. As another poster suggested, it will mysteriously appear on their doorstep or a neighbor will have received it and never told them. Out of the last dozen "non receipt" claims I have received, not one went failed to turn up after I promised swift action involving the postal inspectors who take fraudulent claims very seriously.
That is why I always use delivery confirmation. This with a matching postal receipt with the customers zip code on it are proof that hold up in most small claims court that you sent the merchandise.
posted on June 16, 2001 07:01:04 PM
Delivery confirmation only prooves that it was recieved in the postoffice of the town in which it was sent, this does not mean the package was delivered to the residence, Recently in maryland the court said simply if insurance had been purchased the seller would have had recourse, but if the bidder feels they have been defrauded, and file a fraud claim, delivery confirmation will not hold up in court. Until portible scanners are provided nationwide to the us postal carriers.
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every 20 seconds in america a woman is giving birth:SHE MUST BE FOUND AND STOPPED!!!!!!!!!!!!!!.................................................................
posted on June 16, 2001 08:29:24 PM
Basically what happens in many of these cases is you can send a copy of the DC to the Buyer with the number to Trace the package 9 times out of ten if it arrived at there PO the PO still has it it many have been to large to leave in the mail box they forgot to leave as pick up slip or a neighbor received it for them and has forgotten about it some how.
9X out of 10 the buyer will be able to track down the package quickly that few times the buyer is trying to pull a fast one if you tell them you are fileing a report they will suddenly change there tune or inform you it came in a later delivery or something.
in any case no refund is required you did your job if no package sufices in 30 or so days you or the buyer can start a trace on it The End.
Only time you Would do a Refund is if the ITem was received and buyer dont want it there is two rules here some use.
If an Item is received and the Buyer dont feel it is as describe many will refund bid price and shipping.
If the Item is recceived and the buyer decides its simplly not what they want or have remorse then you would refund bid price only not SHipping as well you might Subtract from what was paid as a restocking fee.
Refunding for items damaged in shipping without Insurance is a sellers call Most will op to Refund or replace ASAP when the buyer proves damage a Picture sent of the damaged Item with its orginal packageing is usually is enoughwill work for the seller to know if it is there Item and packing or not.
Refund policies should be easy enough for the buyer to understand but not so easy it makes the seller a push over for Fruadulant buyer Who want the Item and there Money back.
Always be firm with the buyer in your Return mail to there Troubles but not personal or arguementive or insulting.
Many times asking for a picture of the damage and it orginal packing and shipping label or telling them your reporting loss to your post master will discurage a buyer trying to pull a fast one.
