posted on June 19, 2001 11:05:24 AM new
If I send something express overnight to get there by 3pm...they made an attempt at 1:45pm....left notice....it said they will make 2nd attempt then hold for 5 days. Is that 2nd attempt later in the day? My customer told me NOT to waive the signature reqiuremtn but these are very expensive time-related product (tickets to an event). Is the 2nd attempt typicaly made that day, or the next? Is ther ea way for the person to obtain the express mail envelope from the post office?
posted on June 19, 2001 01:07:32 PM new
The customer got their shot for the day and they weren't there. The ExpressMail assigned delivery person should be back tomorrow. If they get to the post office today it should be available for pickup at least by the end of the day. The local post office here tells customers who have missed regular or Priority packages to try at window closing time or up to a half hour later at the drop door.
If your customer waits until tomorrow to try it will probably be back out for redelivery.
posted on June 19, 2001 03:08:26 PM new
>Is that 2nd attempt later in the day? <
Probably not. There is a chance, depending on your carrier, that they MAY stop back IF it is not out of the way before they go back in. (this is were being a little 'extra' nice to your postal person can pay off)
>Is ther ea way for the person to obtain the express mail envelope from the post office?<
We have had Express packages (when I know they are coming) held at the PO so I can pick them up early afternoon. We live in a small village and I know all of the clerks. You can tell the person to try leaving a hold message at his PO.
posted on June 19, 2001 07:15:22 PM new
Any idea what the hell this means? This is what I get on this tonight when entering it! This was acutaly sent to get there by next day noon, not 3pm...what's it doing in columbus?!?!?
Your item was accepted at 6:55 pm on June 19 in COLUMBUS OH 43216. It is enroute to its delivery destination.
Here is what happened earlier:
June 19 1:52 pm NOTICE LEFT SOUTH SALEM NY 10590
June 18 11:34 am ACCEPT OR PICKUP NEWARK DE 19711
posted on June 19, 2001 09:14:04 PM new
Wait until tomorrow morning. The arrival and failed delivery attempt scans haven't transferred to the database yet. That just shows it was received and was on its way. By morning it should show a delivery attempt.
posted on June 19, 2001 10:26:12 PM new
oops... I overlooked the change in location. Possibly they're trying the same address in a different city. Eventually they'll fine someone at a matching address.
Seriously, this would seem to indicate a problem. I'd call their toll free number and ask that the inquiry results be explained.
