posted on June 27, 2001 11:25:26 AM
Reason for Verification: No Signature
Billpoint Comments: cbd 062601
Hi. I had a buyer use the "Buy It Now" feature and used BillPoint to pay for the item 30 days ago. I get an e-mail today from BillPoint saying the buyer (now NARU'ed) performed a chargeback.
I sent this item USPS First Class and have no delivery confirmation or tracking information.
Is there any way of contesting this? Or am I out the total auction price plus $10 chargeback fee? I get the feeling I'm out money.
posted on June 27, 2001 11:43:09 AM
This is why we say you have no recourse when accepting BillPoint. They simply take your money and run. I didn't realize they also slap you with a hefty $10 fee as well just for kicks!
posted on June 27, 2001 11:46:38 AM
Is it really true that if you accept PayPal, and you ship to a confirmed address and get delivery confirmation on the package, you're safe from chargebacks? Anyone have 1st hand experience or is this hollow protection???
posted on June 27, 2001 11:48:02 AM
Apparently, one of the complaints from another seller said the 12-year child of the parent was bidding on eBay using their account.
I occassionally sell video game accessories, so I have heard this a few times. Parents are not monitoring their child's Internet use, leaving their passwords open, or making excuses.
We all do irresponsible things when we're younger. Good thing it was only a $10 item and not a computer I sold!
posted on June 27, 2001 03:45:25 PM
Hi eSeller004,
Yes, we do have a protection program for sellers. Here are the details:
What is the Seller Protection Policy?
Starting August 23, 2000, sellers will not be held liable for chargebacks due to fraud (including payments made with stolen credit cards and false claims of non-shipment) when they follow the rules of our Seller Protection Policy:
The seller has a Verified U.S. Business or Premier Account.
The seller ships to the buyer's Confirmed Address.
The seller can provide reasonable proof-of-shipment which can be tracked online. This document must show that you shipped to the buyer's Confirmed Address.
The seller accepted a single payment from one PayPal account for a purchase.
The seller shipped to a domestic (U.S.) buyer at a U.S. address.
Thanks. Then that's good news for sellers. I didn't know the details of the policy. You should make an effort to publicize the fact that that policy exists and how to go about protecting yourself. It's a major selling point over BillPoint IMO. Send an email to your users or something instead of hiding the details on your site.
I do everything you require already so I guess it would make sense for me to force my electronic payers to use PayPal over BillPoint (those who don't want to use the free Yahoo PayDirect service that is). Don't want to subject myself to unauthorized chargebacks with no recourse as eBay's BillPoint does. Don't get me wrong, I'm no fan of PayPal, but you're the 2nd best choice on the block right now IMO.
posted on June 27, 2001 04:34:10 PM
Hi eSeller004,
Thanks
I try to point to it on a regular basis on the boards (the program) and we do send out information on it.
As an FYI, buyers tend to like PayPal because they have their charge back rights intact, as well as potential recovery through our Buyer Complaint process. Many services do not offer this, which is something that a consumer would want to be protected from an unscrupulous buyer)
