posted on July 2, 2001 04:28:26 PM
okay, i am a seller...and at least once a week, i get this type of question....>' I would like to know if there are any holes, flaws, damage, pulls in the embroidery, thins in the fabric, worn spots, etc. -- I am sure you understand my meaning and I need not list every possible flaw/defect/damage to a piece of fabric'
and every week i either try not to answer or answer that to my best ability i think the piece is in great shape.....
invariably, a buyer (if they bid) will basically use the response as a 'generic' excuse to send the piece back if they so choose....(especially, if they just have buyers remorse)...
i know this sounds terrible....but i am really really really sick of this crap....i was writting a reply that i think would really piss a customer off....and i thought that i just needed to blow off steam b4 i send the correct response...my feed back is in the 2000...so i definitely know what customer service is....but ....here was the reply i was thinking of
I UNDERSTAND YOUR MEANING...I HOPE YOU UNDERSTAND THAT IT IS NEXT TO IMPOSSIBLE TO ANTICIPATE A BUYERS EVERY NEED OR REQUIREMENTS; ALOT OF TIMES THIS 'ANSWERING OF QUESTIONS' HANGS THE SELLER...IF IT IS GENERICALLY ANSWERED....MAYBE YOU SHOULDN'T BID IN THAT CASE; THANK YOU
posted on July 2, 2001 04:35:08 PM
Well, yes, it is pretty bad. But I know how it is when someone pushes your buttons.
The way to head off such questions or problems is to meticulously describe your item. Look it over carefully before you list it and note any little flaw it may have in your description. That way a buyer knows *exactly* what they're bidding on.
posted on July 2, 2001 05:40:22 PM
How does answering questions "hang the seller"?
Your response certainly lacks the customer service appeal. I would hope that you proof what you write in your emails -- "buyers every need" needs an apostrophe; there is no such word as ALOT; and three dots is not how to punctuate a sentence. And writing is ALL CAPS is tacky.
[ edited by engelskdansk on Jul 2, 2001 08:17 PM ]
posted on July 2, 2001 05:50:57 PM
How often have we seen threads in here where the buyer purchased something which was supposedly in "super condition" only to have it turn out to be a hunk of junk?
Our traditional response is "TO ASK QUESTIONS BEFORE YOU BID".
Here are buyers trying to do just that & you want to hammer them for it.
If you have buyers trying to use your "generic" excuse to send items back, perhaps you aren't being specific enough in your description of the good and BAD points of your items.
But I know how it is when someone pushes your buttons.
