posted on July 8, 2001 03:05:50 PM
I need advice fast on this one.
Here's the deal. I've been selling on ebay for over 3 years, have 626+ feedback (one neg from receiprocation, etc). So you can see I am a good, repsonsible seller.
I sold an item to a buyer. They wanted it to be sent UPS and paypaled me the $$$ including shipping for UPS. They never asked before bidding if I send UPS, which I don't. Anyway, I said I'd check at work and did and can't do UPS and as a part time seller that works full time, goes to the PO at least 3x a week for ebay, I cannot go to a UPS place. I told her mail or fed ex - she hated either but went with it (my terms state priority mail). After we decided on USPS - priority mail including insurance like my terms stated she wanted me to insure for $200 - item cost only $24.99. She stated that UPS would have insured for that much so I owe her refund for shipping USPS and insuring for less - which I didn't as she wanted delivery confirmation too.
She continued to harrass and boss me around, asking me again for UPS, telling me my terms don't state that priority is thru the mail (this is ridiculous! I've stated priority for years and never had a problem!) and that including insurance can be for any amount - yet she wants it over and above amount of item. Then demanded I ship her item on Saturday - I don't ship on Saturday's - and her bossing me around was upsetting me immensely.
This went on for days so I sent her her $$$ back (which I've NEVER DONE as a seller) and told her to not contact me.
Now she's threatening to turn me into ebay, sent me my $$$ back again (minus $1.00 as she thinks she's due a refund and doesn't realize I will be OUT the freaking money with her demands...)
What should I do? Send her the item, insure it for $25.00 as that's what it ended at with delivery confirmation and be out some $$$ and let it be at that or continue to send her her $$$ back and let her report me to ebay.
I know I am right, she has 3 feedbacks and IMO is NUTS! I've never dealt with this in my life.
posted on July 8, 2001 03:21:59 PM
if you have been selling for 3 years and have good feedback,you should know better what to do with this lunie.
you should not even bother to post and waste our time on a sunday afternoon reading this post.
you are the seller,you call the shots,ship usps as agreed and insured for under 50 with delivery confirmation.
be firm with her and ignore all the subsequent bs,tell her you do not insure a 24 dollars items for 200.
once she received the goods in good order ,the case is closed.
posted on July 8, 2001 03:22:03 PM
Hi Lauren...don't you just love buyers who can't read? If your terms state Priority Mail, then let her turn you in. I live in a small town where the UPS office is 32 miles away....I wouldn't even consider changing my terms for someone so demanding! What is she going to turn you into eBay for....not changing your terms for her? I would file for credit and let it go at that. Keep us advised of whats going on....Good Luck!!
I didn't force anyone to read/reply to my post, including you. I just asked for advice for anyone willing to give it.
Tammy and Ramifle- thank you so much for the advice. I will probably ship, insure for the $25, save everything and let it be at that. I have a feeling this person is going to dissastifed no matter what. She said she is going to leave me a neutral if I ship item, little does she know am negging her. I just didn't know if she could report me to ebay and what could they do? I mean I've had tons of deadbeats with no ramifications (if they only renig on one item they do'nt get kicked off...) so I can't see how me not selling to this nutcase would get me kicked off, correct?
posted on July 8, 2001 03:54:19 PM
The ONLY way $200 worth of insurance is going to do her any good is if the item is sent FOB. Even then she would have to PROVE the item is worth that much.
Since you are purchasing the insurance, it would only cover YOUR loss (item sale price, and shipping). A $1000 worth of insurance would only pay off the value of the loss, not $1000.
UPS would not pay more than the sale price plus cost of shipping, even with the default $100 (not $200) insurance.
I'd do like rarriffle said, send her the item with $50 insurance, and block her from bidding again. Don't let a nut case have $100 worth of your time over a $25 item.
Who Need's a stink'n Sig. File?
posted on July 8, 2001 04:00:11 PM
Just a comment on your last question. ebay will do nothing to you. You attempted to complete the sale by your tos, and in accordance with all rules. If it comes down to it, remind her that ebay would however look very closely at her threatening emails and attempts at insurance fraud, and possibly naru her. And I don't think she will neut you, knowing she'd get a neg in return. BTW, I just looked at my last sentence and wondered what non-ebay folk would think it meant. lol (wawa..- go back under your rock)
posted on July 8, 2001 04:03:59 PM
If it were me, I would send a professional and kind email stating that as soon as you receive the other $1.00, you will be more than happy to send the item.
If they refuse, either tear up the payment, or return it to them, and if they send again, just write "REFUSE" on the envelope and give back to the Post Office.
Make sure you block this yahoo as a bidder and on your email system so they can't get any more revenge than a neg and you don't have to deal with them.
As for hwahwahwahwayou should not even bother to post and waste our time on a sunday afternoon reading this post., that was very rude, and everyone has the right to ask anything they want here, no matter how long they have been selling for.
posted on July 8, 2001 04:04:41 PM
WEll!! Have you ever realized that bidders read these boards as well? You should not have posted these rude remarks about our transaction. I am very disappointed!! I will be in touch with eBay immediately!!
posted on July 8, 2001 04:10:26 PM
You're dealing with a loon here. I would totally thwart her. Send her the money back, keep all your emails and documentation. File for your fees back. And block her current ID. You might even want to drop a line to safeharbor just explaining the situation because you suspect this person is unstable.
I wouldn't give this person another moment of my time. Online bullies are cowards with keyboards, and they don't deserve your respect, effort, or time.
I hope you resolve this to your satisfaction and, please keep us updated.
posted on July 8, 2001 04:54:39 PMdoggielover: You will be in touch with eBay regarding what? The fact that you did not follow the terms of service laid out in the auction? Or is it the fact that you were trying to get the seller to do something that is both pointless and dishonest (insuring for more than the item was worth)?
The thing I have to ask you is this: If the item would have arrived damaged, would you have filed a claim for the $24.99 or tried to do a claim of $100.00 that you wanted on it?
You do not set the terms of service in an auction. The seller does. If you do not agree with their terms, then you do not bid. But by bidding, you are agreeing, and therefore, you don't have the right to tell the seller how to ship, when to ship, and what to insure it for.
And you can contact eBay about me too if you would like.
posted on July 8, 2001 05:02:34 PM
When you submit a claim to the post office, you have to submit proof of value. And a printout of eBay auction will not hack it. So her buy for $25/Claim for $250 will not work at all.
That bit with keeping $1 is just too bizarre. I'd paypal back her money (MINUS the Fees!) and tell her to get bent. But that's just me. You're probably going to get a neutral at best here, so no need to keep on the kid gloves.
hwahwahwahwa, if you find the post to waste your time, posting to tell us that just doubles the waste. Geeze louise.
posted on July 8, 2001 05:07:10 PM
ALWAYS, ALWAYS, ALWAYS CALL IT SHIPPING AND HANDLING!!! Even if you quote $3.50 for Priority Mail, call it SHIPPING AND HANDLING. Saves you all this mess of haggling over exact shipping costs, etc. Sometimes you may pay a little more than they sent and sometimes you'll get more -- but never quote the exact rate or you will get burned (like this lady wanting a partial refund).
I've gone to saying "$5.00 shipping and handling WHICH INCLUDES USPS Priority Mail" because most items bump to $3.95 and then with confirmation, it's $4.35 and then there is the hassle factor.
Also, I do not believe UPS has a "Priority" anything. It's Next-Day Air and Second-Day Air for their brand names of shipping service.
posted on July 8, 2001 05:07:33 PM
revvassago: have you realized that you only heard 1/2 of the story? the true story is not posted above. please don't be such an a*s when you post when you have no idea of what you are talking about. why would i report you to eBay idiot?
posted on July 8, 2001 05:10:34 PM
She did not comply with your terms of auction. You are not obligated to sell to her. File NPB for unable to complete transaction, and relist.
Insulting other Users by calling them "idiot" is not acceptable within the AW Message Center. Continuing in this manner will ultimate result in the suspension of your posting privileges.
posted on July 8, 2001 05:46:13 PM
As stated above "Prioity" is not a UPS term PO & Fedex use it but not UPS. Next if you do not declare a value the package is limited to $100.00. So that is the minimum not $200.00. On top of this the insurance goes to you, not the buyer. You file the claim & if it is granted you get the money. You are then responsible for replacing of refunding. If, when you show proof of what was sent, you are found fraudulent you greatly hurt your odds of getting anything. The only value insurance is to the buyer lays in the fact that YOU are refunded the money you are out. This makes it more likely the buyer can get their money back from you, or you can buy a replacement. Not being truthfull about the value of the goods sent will just slow this down, thus hurting the buyer. Also, even if you did over insure & got away with it, you would only refund the buyer the money he or she spent. Thus it is of no value to her. I think this is a case of a little info being dangerous. It is true we only know one side of the story, but this one side is very telling
posted on July 8, 2001 05:48:41 PM
Oh goodie, another button hole thread.
By all means, lets hear both sides of it. I would love to hear why someone wants $200 worth of insurance purchased in the sellers name (unless the item is shipped FOB, it has to be in the sellers name) on a 25 dollar item. Inquiring minds want to know.
posted on July 8, 2001 05:51:08 PM
Wow, you guys are great!
I took the advice of adding handling to the terms though - thanks peikik.
And thank you everyone for the advice - I have not decided yet to send item, and insure for only $25.00 or refund $$$- she keeps
sending me the $$$ back via paypal and it's frustrating. Very bossy, dictating and demanding.
Priority mail is thru the post office - just checked. UPS doesn't have priority and fed ex is called priority OVERNIGHT. Can't get over her taking my terms and literally twisting them.
So should I send item or refund? I see both ways on here.
And I don't think doggielover is her btw...but a trouble maker but would love to hear their side!
Lauren
posted on July 8, 2001 05:56:10 PM
In all honesty from what I have heard here, I would just refund her money again and tell her that the sale is null and void.
posted on July 8, 2001 05:59:19 PM
At this point I would send the money back,Block all e-mails from this person and move on.You can also block her from bidding in your auctions.You do not have to change your TOS for anyone and eBay will back you up on that.You have done nothing wrong.You didn't give her name when you posted here,she did when she replied.That was her choice.She will probably give you a neg. but in away that might be good for you too,it will show other people that you would rather take the neg. than be bullied.If you do choose to ship make sure you buy the best insurance you can because people like this are usually trying to pull some kind of scam and you need to protect yourself.
