posted on July 10, 2001 11:36:15 AM new
An auction closed, and the EOA notice bounced. What can I do at this point? Should I fill out a NPB form right away, or wait? The bidder is in Germany too. Seems strange for the email address to go bad right after bidding.
posted on July 10, 2001 12:00:32 PM new
If you accept International bidders, then do NOT file for the NPB right away. An email can bounce for any number of reasons, none of which mean that your high bidder is not going to pay you.
Try having a friend on a different ISP contact them for you.
OR, try the "Send This Auction To A Friend" link on eBay & see if that gets through.
You could also pull their contact info [not certain about German privacy laws & Contact Info?] If the Contact info email makes it to them [from eBay] they would at least have your name & phone number.
Last, but not least, contact [email protected] & have them check to verify that the email addy is correct.
posted on July 10, 2001 06:55:00 PM new
I am in Germany also and just found out the hard way a week or two ago that my email-company (gmx) does not accept mail from certain addresses.
Seller tried to contact me numerous times and then tried a different ISP. It worked.
I am sure gmx is not the only one in Germany that does that.
Your buyer probably has no idea that there is a problem, because - at least at gmx - it is not posted anywhere.
posted on July 10, 2001 07:17:12 PM new
They have an AOL address, and the bounce message says that the account is not found. It's not because the message in undeliverable, but the account is no longer with AOL
Since they bid in the auction, you think they would have contacted me now that it is more than 48 hours since the auction ended.
I'll give them several more days, but then I need to work on getting a refund for my fees on this auction!
posted on July 10, 2001 07:41:16 PM new
ahc3: Contact ebay support and inform them the the registered email address for your buyer has bounced. They will send an email to that same address and, if it bounces, they will suspend the account. This has happened to me previously and ebay did suspend one bidder's account. Both bidders were not aware that their registered email addresses needed to be updated. I also recommended to ebay (not that they listen) that they establish some type of system that will check correct email addresses after a certain period of time - say 6 months - of inactivity on the account. During that time, many users DO change ISP's but neglect to update ebay info. As ebay users become registered for much longer periods of time now, many for years, there should be some type of verification system. Needless to say, ebay made no comment on the suggestion.
