posted on July 10, 2001 06:24:42 PM new
My husband had a 45 minute phone call from eBay today. They have formally and firmly insisted that the Paypal logo we use (the 'standard' one from the PayPal website with the little VISA and MasterCard next to it) is NO GOOD for eBay auctions.
In fact, to make a long story short, EVERY auction we put up beginning tomorrow that does not conform will be cancelled.
We CAN, as an alternative, put 'we accept www.paypal.com', but we are not then also allowed to have ANY logo.
I cannot find a conforming Paypal logo at their site. Can anyone help? Is another logo available?
I suspect eBay is picking on us because of our high profile both at eBay and Paypal but they are adamant and, frankly, threatening with regards to this matter. There are days I am firmly convinced that eBay is trying to put sellers out of business and this is one of those days.
posted on July 10, 2001 06:28:58 PM new
This is ridiculous. Why would eBay antagonize and pick on you guys, one of their biggest money makers? Makes no sense! Are they that idiotic???
posted on July 10, 2001 06:40:10 PM new
Remove this line from the paypal logo html,
<!-- Begin PayPal Logo -->
<A HREF="https://www.paypal.com/auction/pal=your name" target="_blank"><IMG SRC="http://images.paypal.com/images/lgo/logo3v.gif" BORDER="0" ALT="Pay with PayPal, the #1 payment service in online auctions!"></A><img src="http://images.paypal.com/images/cards2.gif" width="85" height="27" border="0">
<!-- End PayPal Logo -->
and insert this one
<!-- Begin PayPal Logo -->
<A HREF="https://secure.paypal.com/auction/pal=yourname" target="_blank">
<IMG SRC="http://www.paypal.com/images/account/banners/logo4.gif" BORDER="0" ALT="Make payments with PayPal - it's fast, free and secure!"></A>
<!-- End PayPal Logo -->
That should remove the card logos and put you in compliance. One of your competitors os someone that gets a thrill causing trouble is turning you in to ebay.
edited to add the rest of the html
[ edited by newguy on Jul 10, 2001 06:47 PM ]
[ edited by newguy on Jul 10, 2001 06:51 PM ]
posted on July 10, 2001 06:46:25 PM new
Of all the sellers on eBay there have to be some that are lawyers. Let them file the legal actions. Their clerks will do most of it with all the other work and it will cost them very little to pursue it.
posted on July 10, 2001 06:47:27 PM new
I'm no fan of ebay's heavy-handed tactics, but Paypal started the stupidity with their paypal-preferred nonsense. Did they really think ebay would let them get away with trying to convince sellers to accept paypal and nothing else? I'm surprised that ebay didnt announce that they would no longer allow paypal at all on their site. And ebay might actually be able to get away with it and paypal could lose most of their business practically overnight.
posted on July 10, 2001 07:04:32 PM new
HEY MARIE...
I’m sure you are the target of many of your competitors...
God knows your auctions have cost me hundreds in lost revenues.
Yet for the big E to bite the hand ....Blows me away....
When you offer a cd at a penny...I think the bidder should have to play by your rules
I say...Make them pay through your own cc merchant account and forget about any
other online payments...
For your information...I have just started selling some CDS on half.com
only for a few days now and can hardly keep up with the orders...
It sure nice not to have to worry about deadbeats and PAYPAL and relisting fees..
posted on July 10, 2001 07:06:56 PM new
After expirementing a little more, if you remove this line,
<img src="http://images.paypal.com/images/cards2.gif" width="85" height="27" border="0">
posted on July 10, 2001 07:07:19 PM new
Help yourself...
This one is 87 x 32
Here's the code to go with it... STEP 1 Copy the logo to the place where you store your photos.
STEP 2 Change the code below to include your PayPal email address and the address of the PayPal logo.
<A HREF="https://secure.paypal.com/auction/pal
=YourPayPalemailaddress"target="_blank">
<IMG SRC="http://address where you stored this image" BORDER="0" ALT="Make payments with PayPal -
it's fast, free and secure!"> </A>
posted on July 10, 2001 07:20:34 PM new
Cut and paste this one and it should work.
<!-- Begin PayPal Logo -->
<A HREF="https://www.paypal.com/auction/[email protected]" target="_blank"><IMG SRC="http://images.paypal.com/images/lgo/logo3v.gif"
BORDER="0" ALT="Pay with PayPal, the #1 payment service in online auctions!"></A>
<!-- End PayPal Logo -->
posted on July 10, 2001 07:44:29 PM new
eBay has never had a competitor before they couldn't just shove aside. They've used some tough tactics on eBay to try and make BillPoint #1, BillPoint can offer sweepstakes in the listings, PayPal can't, eBay sends EOA notices that can appear to instruct the buyers to use BillPoint, BillPoint's logos are placed throughout the listing, PayPal's logos and text is kept to a minimum, new sellers by default are signed up for BillPoint accounts and it is placed in their auctions.
eBay isn't in the habit of having competitors, this is a new experience for them.
posted on July 10, 2001 09:51:00 PM new
I think PayPal threw down the gauntlet when they started their email campaign against BillPoint. I think this is eBay's answer to the challenge. I think their choice of this seller is significant. They are willing to risk losing a high volume dealer to prove to PayPal they can play hardball.
I thought it very bold of PayPal to attempt to have sellers only offer PayPal or encourage them to cancel their BillPoint accounts.
Since BillPoint is owned by eBay, I don't think it is unreasonable for them to promote it's use. I really don't see what could stop them from setting it as a default. Like it or not, it's their site and they do have the right to call the shots. We have the right to not use the site.
PayPal does not pay a fee to eBay, yet they make a profit from business that is generated on eBay. Yes, they are making it off the seller, but it is coming as a result of the success of eBay. You don't see PayPal sending emails asking users to stop taking PayDirect (Yahoo Auctions-payment option)!
I would not like to see it, but I think eBay could probably refuse to allow any 3rd party services from being promoted on their site. They might even be able offer it as a pay-for option. You want to advertise the use of 3rd party services, fine. That will be 25 cents extra per listing, per service!
I am not sure that would even be illegal. Not popular, but not necessarily illegal. More than likely it would have to end up being challenged in court.
I feel the lines are being drawn for battle and the user's will be caught in the middle...not a good place to be.
I think it's ashame this seller is being used as a pawn in this power struggle.
Guess we'll just have to wait and see whats left after the smoke clears!
posted on July 10, 2001 11:25:22 PM new
It's sad they're picking on you but the banner you are using does violate eBay's links policy. The button may be 88x33 pixels, no larger. Yours is larger. Okay, because of the Visa/MC graphic, but it still violates eBay's policy. eBay's rules also state that you may have a graphic button OR a text link, but not both. These rules have been around for a long time. Not that I'm suggesting, but I'm sure you want to follow the same rules the rest of us plebians follow, your humongous, mountainous feedback that I am totally in awe of, notwithstanding.
Either Paypal will comply, or eBay will shut them out. IMO, Paypal is putting its customers at risk by encouraging them to violate eBay's policy.
Let's face it, Paypal is making beau coup bucks off eBay sellers, and eBay isn't going to sit still when Paypal starts encouraging its users to offer ONLY Paypal and not Billpoint. I agree with Izzy, I'm surprised eBay hasn't banned Paypal completely. They would if they could get away with it, no doubt.
BTW, I see someone has "copped" your ID at eBay. Same ID, without the @yourprovider.com part.
. Internet Pioneers
posted on July 11, 2001 04:21:22 AM new
My husband had a 45 minute phone call from eBay today. They have formally and firmly insisted that the Paypal logo we use (the 'standard' one from the PayPal website with the little VISA and MasterCard next to it) is NO GOOD for eBay auctions. >>
Actually I don't think it has anything to do with size but here let me cut and paste it "According to Visa/MasterCard association rules, credit card logos and insignia can only be displayed by the merchant who acts as the end retailer of products and services." Did they tell you why they were no good and did they state the above as the reason. I am assuming that paypal isn't saying anything because they are aware of Visa's rules about the credit card logo.
If ebay wanted to and maybe they are going to start they could close all auctions with the logo that is not the end retailer. If Ebay is sighting that they are just protecting themselves so I am sure they would say. They really wouldn't be off course. They would more or less just be trying to make it harder to use other payment services then their own. So, I guess in that way they still would be protecting their own.
Myself I wish billpoint would put down their fees. I don't use paypal. Used to dumbed them and boy am I glad. I use billpoint to pay for auctions. Have used them to sell yet. If the fees were lower I would if the fees were lower most of us would. All billpoint needs to do is put their fees a bit lower then paypal and do an advertising blitz on it. In 6-12 months they would be the number one pay program. I look for auction that have billpoint. I can pay right from the auction. I also use Paydirect for both buying and selling and CCNow on my website but never paypal again.
posted on July 11, 2001 08:43:51 AM new
I keep seeing posts such as fountainhouse's with messages of gloom and doom on the SPP ... and my question is, has this happened to anyone recently?
I know that paypal had a rocky beginning with their fraud prevention and incorrectly freezing folks' accounts ... but from what I can see now, they have got the process well defined and working smoothly.
The last two (and only two) times that I had a chargeback, only the amount in question was deducted, pending their investigation. I received very prompt emails from paypal describing the problem and the steps I needed to take.
posted on July 11, 2001 01:05:57 PM new
somtimes i get this happening to big companyies i would call a few times and see if they say the exact same thing
posted on July 11, 2001 01:18:50 PM new
I've not had Billpoint in my auctions, but I am only set up as a bidder on Billpoint, not a seller. Maybe that has something to do with it.
posted on July 11, 2001 01:42:38 PM new
To set the record straight, the complaints are worse than the reality.
Freezing entire accounts over one charge back happens extremely rarely if at all. I dont recall hearing this complaint in months.
Freezing an entire account because the system flagged something as suspicious, freezing a single payment on the unconfirmed complaint of a buyer, making the seller jump through hoops to prove they followed the rules for protection, tellng a scammed buyer that there's nothing they can do, ignoring emails and calls, asking the accont holder to fax and refax the same info over and over, allowing charge backs months after the purchase (in one case 16 months later and only agreeing to refund it when it became a big issue on this board) has been reported way too often.
Yes, it probably only happens to 1% of users. But when it happens to you, will you be happy to hear "too bad, I guess you fell into that 1%?"
It's amazing that a company that has spent tens of millions building up the largest customer base would rather argue with customers, ignore customers, provide a rep here to give company spin and do everything but fix the problems, which in my opinion are minor. But since these minor problems can cause major headaches for those who fall into that unfortunate 1%, extreme caution must be used.
Because Billpoint and Paydirect do take money back out of your bank account and gives zero protection against charge backs and lets the same scammer pull the same scam over and over, there is really no preventive measures a seller can take except not to use them. If you do use them and it happens to you, at least do it with your eyes open.
July 11, 2001 -Bidville Files Breach of Contract Suit Against PayPal
Bidville.com and NoBidding, Inc.announced today that they have filed a lawsuit against PayPal, Inc. The suit alleges that after breaching a contract with NoBidding, PayPal sent libelous emails to their customers claiming the NoBidding websites were fraudulent. The complaint was filed June 1 in the Eastern District Court of Pennsylvania by Bidville.com attorney George Kounoupis. Case #01-CV-2702 alleges the following:
(Count 1) Breach of Contract
(Count 2) Breach of Implied Contract
(Count 3) Breach of Implied Duty of Good Faith and Fair Dealing
(Count 4) Promissory Estoppel
(Count 5) Fraud and Misrepresentation
(Count 6) Negligent Misrepresentation
(Count 7) Defamation
(Count 8) Commercial and Trade Disparagement
posted on July 11, 2001 01:53:57 PM new
So wait... Paypal DOES NOT take from your account, but Billpoint and PayDirect WILL???
I've stopped offering Billpoint (primarily because they are slow to put money in my account), but I just added PayDirect. Perhaps I should remove them as well.
Is there something I can do to prevent Billpoint/PayDirect from being able to remove money?
[ edited by peiklk on Jul 11, 2001 01:54 PM ]
