posted on July 17, 2001 03:44:17 PM
I was very happy with Photopoint and used to tell people about their services, and I was more than happy to pay to use their services.
However, after they disappeared without a word and gave no response whatsoever to any inquiries, I was forced to find an alternate site.
I did find one and am very happy with it. I spent a lot of time loading hundreds of auction pics onto this new site, so I have no intention at all of returning to Photopoint, except to close my account permanently. Nor will I ever refer another person to them.
They do not deserve any consideration, as they did not give any. They handled their little crisis the way a child would. Say nothing, maybe it will go away. Seems the only thing going away are their customers.
You don't treat paying customers with such disregard. Shame on them.
Any user who feels that being given absolutely no explanation is "no big deal" and continues to do business with them, deserves whatever BS they're fed in the future.
posted on July 17, 2001 04:02:16 PM
I'm with you David. I spent about 12 hours cleaning up the mess that photopoint created. I absolutely loved their service but I can't overlook the total disregard for their customers that they displayed during this episode. NOT ONE FRIGGIN' MESSAGE FROM THEM AND STILL NO MENTION OF IT ON THEIR SITE. I went to Baypal and that's where I'm staying.
posted on July 17, 2001 06:34:53 PM
According to news reports today, PhotoPoint Corp. was circling the drain as of the end of June. PhotoPoint Corp. and the partnership that owned it are now gone altogether, and PhotoPoint has been reacquired by Pantellic Software (creators/developers of the original PhotoPoint). Apparently the legal situation was/is such that Pantellic could not comment. I expect, from what I've read, that more information will be forthcoming in the next few days.
Pantellic owned the site when I first began to use PhotoPoint, and they had a pretty good operation, so I'm cautiously optimistic. I'm now in the process of backing up my photos, but I probably should have been doing that all along.
I recommended them highly in the past, and I hope to do so again.
posted on July 18, 2001 04:56:48 AM
It wasn't just the inconvenience, it wasn't just the 2 days spent finding another image hosting service, and it wasn't just the aggrevation. It WAS the fact that several auctions closed without bids due to the lack of photos! Photos that I paid for just in June. That will be recovered (already filed with CC for chargeback) but the eBay listing fees are lost as well. It just sort of rubs salt in the wound, ya know?
posted on July 18, 2001 06:02:25 AM
Yes, all those things combined added up to 1 big aggravation!
I don't usually re-list items so soon after they close unsuccessfully, but I just got a few of them up last evening and have already sold a couple with BIN, and have bids on a few others.
posted on July 18, 2001 08:56:00 AM
According to the story in yesterday's Imaging Resource, Photopoint began liquidating its assets on June 26.
Yet they continued to accept payments without advising anyone.
About as unethical as you can get I think.
I also wonder what the relationship is between photopoint, the new and old owners, and Imaaging Resource.
The reason I ask is that the two stories in Imaging Resource have been pretty gentle, almost apologetic in tone. Is there a financial or other relationship between the writer/newsletter and subject that would impair their objectivity? Why hasn't photopoint talked to anyone else, someone credible?
posted on July 18, 2001 09:53:03 AM
In this world of increasing competition for YOUR dollar, it is PHOTOPOINT who should be worrying and speculating about what WE are thinking and/or are going to do. If they are playing games by using a sympathetic writer/newsletter, then they are still not owning up. If they continued to accept new subscription payments AFTER they had begun liquidating, then they are criminals. I do not do business with criminals.
WE (or whoever wants to) should just move on without giving them a second thought. They clearly do not deserve it.
