NCC1701D
|
posted on July 26, 2001 04:29:35 PM new
Sellers who list lots of items and then don't get back to the buyers in a reasonable about of time need to go away.
I hate when I buy and the seller acts like they are so busy they don't have time for you. These sellers usually don't leave feedback either. I like to check sellers and see if they take the time to leave feedback.
I have noticed a similar attitude in B&M's.
|
ashlandtrader
|
posted on July 26, 2001 05:12:24 PM new
I agree with you.
My other peeve is that every so often I will be browsing ebay and I might notice something is "off" in someone's auction. Let's say they misspelled a major word in their title. When I can I try and let them know (just to be nice-- I have nothing to gain from it). It is amazing how few will even take a second to say "Thank you", or even "Got your email, now leave me alone". Just zilch. But it is like this everywhere I am sad to say.
|
dman3
|
posted on July 26, 2001 05:31:31 PM new
Miss Spelling In a title that is spider and searchable is a popular Since people who run searches tend to miss Spell When they type them in.
Many time even listing a website on a search engine a web master will list the site once with miss spelling once with out doubles the chances of yout listing comeing up in search.
as far as busy sellers if sellers weren't busy with winning bids Ebay would just be another bidville because sellers would just move on to another site.
http://www.Dman-N-Company.com
Email [email protected]
|
quickdraw29
|
posted on July 26, 2001 06:49:22 PM new
Well, let's add 1+1 and see if we get two! Buyer wins item-Seller responds fast, ships fast, Packages item well-Buyer never buys from Seller again. Nope, that doesn't equal two!
|
skeetypete
|
posted on July 26, 2001 07:06:10 PM new
ashlandtrader
you say you are "just being nice, have nothing to gain from this"...is that really true???? you seem to expect a thank you, maybe the thing you are trying ot gain is the praise, or be it thank you for your help. so you are really not doing it ot be nice, you are looking foor praise to make you feel good, appreciated etc........if you were just doing it to be nice why would you need anything in return, anything at all???............................just a question and obsevation, not a personal attack
|
roadsmith
|
posted on July 26, 2001 07:22:46 PM new
You know, one time I emailed a seller whose item didn't sell. I had noticed there was a shipping and handling charge at least double the going rate for these little items. It was truly an outrageous amount.
The seller didn't have very many feedbacks, so I thought I'd do him a favor. I emailed him and told him I had been about to bid when I saw the unusually large shipping and handling charge and decided not to.
I told him the range of s&h for that type of small item. Heard nothing for two days.
Then I got a one-liner from him, which I thought was a bit curt: "Thank you for not bidding."
I truly thought I was helping him. I didn't want thanks, but I didn't expect the answer I got. It sort of took me aback.
|
quickdraw29
|
posted on July 26, 2001 07:28:23 PM new
Well, next time you will know what reponse to expect, won't you?
|
capotasto
|
posted on July 26, 2001 07:43:53 PM new
What's a reasonable amount of time? Ebay says three business days.
And if I "win" an item, I'm glad to get it, I don't require FB too.
|
metwo64
|
posted on July 26, 2001 07:47:15 PM new
This happened this week. Eighteen days after I paid for the item, seller tells me he/she works and has not had time to ship the item.
|
ashlandtrader
|
posted on July 26, 2001 07:58:00 PM new
Hi Skeetypete,
Point well taken! You are correct in that I guess I would want that "feel good" praise. Generally speaking I treat others the way I would want to be treated and hope they do the same.
Someone else had said that things are sometimes misspelled on purpose and I do realize that too. But then they would have a correct spelling at least once (somewhere in the ad in most cases anyway I would think). And even if someone said MYOB back at least it lets me know that they read my email.
|
kiara
|
posted on July 26, 2001 08:01:14 PM new
I am presently waiting for two items I bid on in June. One seller has been "too busy with life" so didn't ship. Last evening she said that the item has now been sent and apologized for not reading my e-mails as she sits and stares at a computer all day at work so doesn't turn hers on when she gets home.
The other seller has been busy at her summer home. 
|
NCC1701D
|
posted on July 26, 2001 08:22:20 PM new
Isn't it amazing the sellers have time to list the items?
Not wanting to read there email when they get home from work is no excuse either....I sometimes feel that way...but when I am selling I check my email several times a day.
|
vargas
|
posted on July 26, 2001 08:26:16 PM new
Sometimes we all have to remember that eBay was founded as a "person-to-person" trading site, not a business-to-consumer retail outlet.
Jane and Joe Blow aren't trained to provide customer service... usually they're just getting rid of stuff-- and a friend told them eBay is a great way to do it.
If you want to deal with professionals,
e-mail first to be sure that's who you're trading with (ask for shipping times/policies; if you don't get a timely answer, this may not be a person you want to work with) -- or stick to the commercial retail sites.
|
skeetypete
|
posted on July 26, 2001 08:29:54 PM new
all my misspelled words, or most anyway, are from by fat fingers hitting the wrong key not form not knowing better
|
pwolf
|
posted on July 26, 2001 08:31:53 PM new
In defense of sellers, a couple weeks ago, I received a question for seller notice from ebay 2 days after it was submitted, when the auction had already ended. Ticked me off, too because another bidder may have driven up the price. And what's worse, I have a clickable email link in my listings.
Last week, I sent an email to ebay support about a rather urgent problem. I still haven't received a response! I came here with the question and had it answered in 15 minutes.
Maybe it's not always the seller, maybe sometimes it's that lousy service from ebay.
|
NCC1701D
|
posted on July 26, 2001 08:45:21 PM new
I agree ebays email speed isn't always the best.
But what I was referring to is after you have gotten the seller's email address and are dealing with the person directly.
I disagree with the statment that basically itterates that just because the seller isn't in ebay as a business that they don't have to be professional. Don't we all need to treat people as we want to be treated? Using that logic, since I am not a professional buyer, I should be able to take weeks to pay and not respond to emails either.
All I am asking is for sellers(and buyers too) to treat people the way we were taught in kindergarten.
|
Libra63
|
posted on July 26, 2001 08:51:17 PM new
It must be a full moon
|
NCC1701D
|
posted on July 26, 2001 09:02:41 PM new
Are my teeth showing?
|
quickdraw29
|
posted on July 26, 2001 09:07:27 PM new
"Using that logic...I should be able to take weeks to pay and not respond to emails either."
I totally agree. I allow up to 30 days for a buyer to send money, so I should be able to take up to 30 days to respond to buyers emails, and/or send item out.
|
vargas
|
posted on July 26, 2001 09:07:53 PM new
I didn't say they don't have to be professional --- I said they don't know how to be professional.
If you prefer to deal with professionals, make sure that's what you're dealing with (or check to be sure they're at least courteous and do, indeed, treat people the way you'd like to be treated) before you're in too deep and become frustrated.
Just remember, it takes all kinds.
|
BJGrolle
|
posted on July 27, 2001 06:00:38 AM new
I always get back to my buyers or potential buyers.
I remember reading threads on this board where sellers complained that most of the time the buyers who asked questions beforehand never, ever bid. At the time, I found that also to be the case. Of course, that's no excuse to give up and stop answering questions.
Case in point: Lately I've found that after I answer the potential buyers' questions, they always bid!
Or even if they don't bid on that particular auction, they might remember that I took the time to answer their question, so they might look at the other items I've got up anyway and/or keep me in mind as someone whose auctions they want to watch. Or maybe I'm dreaming...but I'm still going to keep answering questions anyway.
http://bjgrolle.freehomepage.com
[ edited by BJGrolle on Jul 27, 2001 06:01 AM ]
|
yumacoot
|
posted on July 27, 2001 06:08:41 AM new
"....These sellers usually don't leave feedback either. I like to check sellers and see if they take the time to leave feedback..."
I, as a seller have left over 500 feedback (I always do) I have only received 225! So, who is NOT leaving the feedbacks?? The buyers!!!!!
PS I buy also, and always leave feedback!
|
eventer
|
posted on July 27, 2001 06:15:48 AM new
Many buyers don't have a clue about leaving feedback, especially newbies. Heck I didn't know much about it when I started either.
I ask buyers to let me know when the item arrives to them safely. When they let me know, I then send them an email (mercifully all this is point & click) thanking them, saying I've left feedback for them & include a link to the feedback forum.
I've found many will go & check it out & then start leaving feedback for the first time. A couple have emailed me to thank me for explaining what feedback was all about.
Then again..have one repeat buyer in the way high 100's who has NEVER left a single feedback for ANYONE!
|
NothingYouNeed
|
posted on July 27, 2001 06:19:11 AM new
I think the seller who responded that she had a job and was too busy to ship an item deserves a neg. That type of attitude is unacceptable, because it is just plain rude, and there is no excuse. I bet her TOS is full of "I must have payment within 10 days or NPB will be filed and item relisted" and she'd be on the board screaming about any buyer who emailed her and said "I have a job and I am too busy to pay you right now". If you are too busy to follow through, stop listing.
Gerald
"Oh but it's so hard to live by the rules/I never could and still never do."
|
kiara
|
posted on July 27, 2001 07:22:19 AM new
One seller I referred to received payment by Billpoint. It is now 7 weeks since the auction closed.
The other received payment 4 days after the auction closed and I am still waiting over one month later for my item.
I am a very patient person. Since they have both promised that the packages have now been mailed I will await their arrival. Neither one had to wait for a check to clear so the time to ship is a bit excessive.
|
petertdavis
|
posted on July 27, 2001 07:40:02 AM new
oh, good Lord! and I feel guilty if it's day 2 after receiving the payment and I don't have the package in the mail yet! I guess I just need to get more "busy"! 
|
RB
|
posted on July 27, 2001 08:46:26 AM new
I won an item on July 23. Since then, I have sent the seller one email per day asking how much I need to send and where to send my dough. I never received an EOA notice from the seller (did from eBay), and the seller has not responded to any of my requests.
How long should I wait before I spend the money on something else?
Thanks.
|
bunnicula
|
posted on July 27, 2001 08:52:37 AM new
Even if the person selling on eBay isn't a "business" (I fall into this category)--it is their responsibility to keep track of their auctions, respond to questions about items, and mail out items in a timely manner. The fact that one has a full-time job outside of online selling (I fall into this category as well) is no excuse for not doing so.
|
llama_lady
|
posted on July 27, 2001 09:24:59 AM new
O.K. When you look at other sellers that do not do what you think they should, you need to look at it from their shoes. I need to remind myself of this all the time. I can go from quiet to very excited in about .6 seconds, so I know how frustrating things can get.
Some sellers may not have the experience level I have in the business world, some may not be thinking past the listing as what they have to do after it sells, some sellers don't have elevators that go to the top, some are just plain nasty, others are laid-back and have a "whats the hurry" attitude. I could Probably go on and on. I do my best to consider the source. I may not like it, but I have to accept the fact there are others that do not follow "my set" of morals and ethics.
As far as sending 'thank you' emails. I send emails to people if their pics aren't showing, too. I don't expect an answer, but a thank you is nice. There used to be a time and place where manners were important and consideration of others was valued, but a lot of people are so wrapped up in themselves now-a-days they don't see the value of being polite.
|
roadsmith
|
posted on July 27, 2001 03:55:05 PM new
Eventer: Can you tell me exactly how I can link a buyer to the feedback forum (like, when I'm sending email notice that I've shipped his package and have left feedback)? That is a wonderful idea of yours! Adele
|
