Home  >  Community  >  The eBay Outlook  >  PayPal and Chargebacks?
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 loggia
  		posted on July 31, 2001 10:05:43 PM
I'm just wondering - when PayPal fights a chargeback for you, how do you know if they actually did so - or did so in a competent manner?

First, to address PayPal's possible reply that they fight all chargebacks with the highest quality possible in the universe: all right, say there is a mix-up. A glitch on a computer. They happen, to even the greatest companies. Then what? How would the user know their chargeback was rejected because PayPal made a mistake?

Second, how do we know that PayPal is doing a good job defending chargebacks? I am not impressed with PayPal's communication with its customers. Is this the same type of communication used for defending chargebacks?
 
 tomwiii
  		posted on August 1, 2001 02:08:44 AM
a philosophical debate down thru the ages: how do we really know anything?

 
 kidsfeet
  		posted on August 1, 2001 06:18:03 AM
Well, I have my own merchant account, so I KNOW what is going on.

Regarding paypal, it is probably irrelevant. This is because if you follow ALL their rules, you will be protected, whether or not the chargeback is granted. So, be sure to follow the rules to the letter, and you should be fine. Maybe.

 
 vargas
  		posted on August 1, 2001 06:41:14 AM
Unless it's a "quality of goods" chargeback.

Then, it appears, you're left holding the bag, so to speak.


edited for typo
[ edited by vargas on Aug 1, 2001 06:41 AM ]
 
 loggia
  		posted on August 1, 2001 07:05:45 AM
This is because if you follow ALL their rules, you will be protected, whether or not the chargeback is granted.

Not true. In fact, PayPal now has completely changed their story...
 
 kidsfeet
  		posted on August 1, 2001 08:25:00 AM
That is why I wrote "maybe".

But, after finding the thread on the "quality of goods" issue, no way on the face of this planet would I have a paypal account.

I'll continue to take my risks with my merchant account. At least with them, I know they are taking and considering all the "evidence".

 
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