posted on August 8, 2001 05:53:29 AM new
HELP~
I always check my banking account online each morning, and this morning there is a Service Fee from Stamps.Com for $115.65!!!
Have I missed some MAJOR price increase? I have been paying 19.99 per month.
posted on August 8, 2001 07:28:17 AM new
They did the same thing to me earlier in the year - their explanation was they "forgot" to bill me for several months prior, so they billed me in one huge lump sum when they "realized their mistake".
It is useless to try and email them, or call them - you will get nowhere, like the rest of us.
Your best bet would be to close your account, notify your CC company not to allow any more charges on your account from Stamps.com and find a different (and better) service (such as Endicia.com).
When I closed my account with Stamps.com, I had used Stamps.com for 3 days out of that last billing period and they charged me a full $15.99 for that last month. What crooks!!!!
posted on August 8, 2001 03:01:06 PM new
Yes, you missed all of our posts telling you to switch to endicia.com!
Seriously I have got a phone number for stamps.com as well as a "code" of some sort that will bypass their phone queue. I never tried it as endicia support answered my question. I will post it later on today and maybe you will have luck with that.
posted on August 8, 2001 03:20:58 PM new
The funny thing is that Evryone notices when companies take a large chunk of change from there bank but they rarly notice they havent received there monthly email invoice for months on end Go figure....... http://www.Dman-N-Company.com
Email [email protected]
posted on August 8, 2001 08:09:33 PM new
As promised, here is a seemingly undocumented support number for stamps.com.
If you have further questions concerning this issue, we have a limited number of Account Agents available for telephone support escalations. To reach a member of our Account Support Team via telephone, please dial 972-312-7575 ,and press 81 (Please note: you will not be prompted to press 81 for Account support escalations). Account Support Representatives are available 7am to 4pm Pacific Time, Monday through Friday.
