mrlatenite
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posted on August 17, 2001 07:07:02 AM
[message removed]
[ edited by mrlatenite on Sep 7, 2001 01:49 PM ]
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tjbrocean
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posted on August 17, 2001 07:11:47 AM
Chargebacks are ususally 180 days- I would definately do a chargeback ASAP
Jen
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ezinkjetstore
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posted on August 17, 2001 08:08:19 AM
Submit chargeback and let the credit card company take care of that much of it.
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tjbrocean
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posted on August 17, 2001 08:17:06 AM
I also wanted to add that you probably will not want to let the guy know you are doing a charge back because he can clean out his paypal account and not be held responsible for it. 90% of chargebacks are favored for the card holder, so I would say you have a good chance of getting it all back(what was on the card) and hopefully teaching him a good lesson.
Jen
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hwahwahwahwa
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posted on August 17, 2001 08:46:50 AM
you have to return the item first,cant sit on the item and do chargeback.
you own,you pay!!
try to have it sent ups and have it packed and labled so he would not recognise and refuse it.
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roofguy
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posted on August 17, 2001 09:10:54 AM
Sorry, I have no suggestions for the present situation.
I do have a suggestion should this occur again.
When encountering merchandise which is deliberately misdescribed, do not "negotiate". Seller has already acted in bad faith once, and will probably do so again.
Send email detailing the problem, say "I will return this immediately and expect a full refund. Where should I send it". If seller is uncooperative, proceed with filing various claims, perhaps giving seller a chance to refund along the way. Present seller with a single clear path out, full refund.
The story as presented pushed seller into thinking that you were being pushy in trying to get an undeserved refund, and convinced seller that stalling just might work.
Some sellers list junk without trying it out, but responsibly pick up the pieces later. However, they do not list things as new when they are old.
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mrlatenite
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posted on August 17, 2001 09:23:58 AM
[message removed]
[ edited by mrlatenite on Sep 7, 2001 01:49 PM ]
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tjbrocean
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posted on August 17, 2001 09:35:53 AM
Here is what is on the back of my credit card statement.
If you have a problem with the quality of goods or services that you purchased with a credit card and you have tried in good faith to correct the problem with the merchant, you may not have to pay the remaining amount due if the purchase price was more than $50.00.
I look at it this way- You have nothing to lose! I would just try a charge back and see what happens.
Jen
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mlriche
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posted on August 17, 2001 11:33:50 AM
You may want to go to this link and see if there's anything you haven't done already:
http://www.mindspring.com/~bookdealers/ripoff.html
Definitely file for the chargeback.
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Valleygirl
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posted on August 17, 2001 12:11:34 PM
CC companies are getting wise to ebay stuff. Two times in the last 6 months I have tried to do chargebacks. Each time (different cc companies) they told me I had to PROVE I returned the merchandise. They refused to even initiate a chargeback without that proof.
Not my name on ebay.
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hwahwahwahwa
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posted on August 17, 2001 12:37:22 PM
this is not since ebay,it has always been like this-you own ,you pay.
credit card issuer has no idea if the merchandise is defective,it gets fishy if you say it is defective and yet you have it in possession.
you canot do COD,so you have to return it at your expense or just chalk it up to experience and eat the loss.
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roofguy
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posted on August 17, 2001 12:37:47 PM
CC companies are getting wise to ebay stuff. Two times in the last 6 months I have tried to do chargebacks. Each time (different cc companies) they told me I had to PROVE I returned the merchandise. They refused to even initiate a chargeback without that proof.
This is not new though. It's how mail order quality disputes have been resolved for decades.
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spittingcamel
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posted on August 17, 2001 03:30:45 PM
There is anonther post here, a week or so ago. It was titled "Your Police Are Great" He had a close situation. No help from a seller. He was in australia, the seller in the USA. So he picked up the phone, got the number for the sellers police dept. He got his refund!
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neveragain
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posted on August 19, 2001 03:43:42 PM
It is not the case that you must return the item to initiate a chargeback. You must simply show that you have ATTEMPTED to resolve the situation. I would suggest that you email the seller, and state very clearly that:
1. you are unhappy with the item because it is not as described
2. that you want a full refund
3. that you are willing to relinquish the item to him on payment of the shipping back to him
Keep a copy of this and send it with full headers with your request for a chargeback to the credit card company.
The credit card companies do not want to be the first line of action in resolving disputes. If you show you have made all reasonable efforts to resolve the matter, they are much more likely to look kindly on your request for a chargeback.
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daleeric
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posted on August 19, 2001 04:58:21 PM
Send the seller a certified letter stating the facts of the transaction with a copy of his/her description, requesting your refund with a cut off date stating that if the refund is not received by September 10, 2001, you will take further action. If they don't come thru then contact the police department in the seller's area and your postmaster for mail order fraud. Bring the Police and PO a copy of the auction and with receipts (Pay Pal) Ok and any other proof you have.
Do not tell them that you will take these actions before you do it, that would be a threat. You will get your money back with this seller, I got a refund for an item that the seller never intended to send after being contacted by both these organizations.
Good Luck!
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ecomputeremporium
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posted on August 19, 2001 08:39:32 PM
If you did not sign anything you can tell the cc company that you never got the item. The seller can not do anything about it. I had a guy do that to me. I require signatures now. You would not be lying because you did not get what you paid for. If he can not produce a signature he loses his money.
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mrlatenite
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posted on August 20, 2001 08:01:58 AM
[message removed]
[ edited by mrlatenite on Sep 7, 2001 01:50 PM ]
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