posted on August 23, 2001 05:46:44 AM
As a buyer and a seller I have listened to each side of each story. I get lots of good advice from this forum, have asked lay people and still don't know what to do.
I purhased a mattress pad from Seller Joe. He sent email that he would prefer Billpoint. I needed this for my ill father, so I agreed. I was over charged $1.00 for the transaction and emailed Mr. Joe to tell him. He was rude and told me "That stinks". A week goes by and still no product. Two weeks and I receive the wrong product.
I email Smart Boy to tell him he made a mistake, he tells me that I am a liar, I got the right product and unless I ship it back, he won't give me what I ordered. I take photos with digital camera and show him the package, etc. He still says I have to send it back. So I Did. Now he said he won't ship my product until the old one comes and "Try to see if I give you the money back"
We are at our witts end with this jerk. Billpoint is no help. You have to wait 30 days and then file and then you might se results. This man was so insulting to me, I have the emails to prove it. I want action and I want it now.
posted on August 23, 2001 06:12:46 AM
You have to wait til he receives it back. Why should he refund when when he has no product?
If you bought it at Sears, would you go in and demand a refund without returning the pad? I don't think you'd get very far.
His attitude in your opinion is sucky. I can't judge the seller because I haven't dealt with him to get a feel for his attitude. He may think you're being difficult too. How was his feedback? Was it good? Fair? Poor? Negatives?
Did you ship it back insured? Delivery Confirmation? Registered mail? Something he had to sign for? If not, he may tell you he never received it, if he's a scammer.
The only action you can take is with Billpoint and they have rules for a reason.
Why were you overcharged $1 for the transaction? Who charged it to? Sounds like this was a bad deal from the start, with the overcharging and you not liking his answer to you.
posted on August 23, 2001 06:35:27 AM
Call your bank/CC company & initiate a charge back. Show your bank/ CC company your proof of returning the product, and not only will you get your money back, but Billpoint will ding the seller an additional $10 for the Billpoint charge back. That'll fix his wagon.
posted on August 23, 2001 07:03:05 AM
Why should he refund when when he has no product? You have to wait til he receives it back!
Really- He made the mistake. I did not ask for item #2. I wanted item #1. I paid for item #1. Over paid for item #1 (my fault) and now because HE shipped wrong product I should continue to wait? Who is going to repay me the money I spend to ship the wrong product back? YOU???
If you bought it at Sears, would you go in and demand a refund without returning the pad? I don't think you'd get very far.
Lets say that I purchased a washing machine from Sears to be delivered and they shipped me a stair master, should I have to keep the stair master? Should I have to ship back the stair master? Should Sears come and pick it up? Oh, I guess they wouldnt send me the right product until I put wrong item in my car, returned it. Asked for a full refund, apologized to them for their inconvienience and maybe they would allow me to purchase the item that I had wanted in the first place.
His attitude in your opinion is sucky. I can't judge the seller because I haven't dealt with him to get a feel for his attitude. He may think you're being difficult too. Take my word for it, this guy is rude and won't budge. The first two weeks, I sent really nice emails, even reponding to his rude remarks. We even tried calling the store to speak to anyone, apparently our losey $36.00 means nothing.
How was his feedback? Was it good? Fair? Poor? Negatives?
FYI, great feedback- just like me. Which is why I cannot understand why this guy decided to pick on me.
posted on August 23, 2001 07:25:53 AM
"If you bought it at Sears, would you go in and demand a refund without returning the pad? I don't think you'd get very far. "
Wrong. If sears gave me the wrong product, I'd give them about 24 hours to get me the right one, and remove the old one at no cost/inconvenience to me, or I'd be calling the credit card company and reversing the charge. And I'd keep the other product until Sears got their act together. and the law would be on my side, I might add. My contract with them was to deliver the correct product, and if they send the wrong one, they have to deal with the consequences, not me.
If an ebay seller sends the WRONG item, they should IMMEDIATELY either refund or ship the right product. And, frankly, if the buyer ends up screwing them by not returning the wrong one (rare in my experience, if the seller takes immediate and sincere action to rectify their mistake), then that's the cost of making a mistake.
posted on August 23, 2001 07:39:08 AM
Why didn't you just go to your local store and buy a matress pad?? How much can they really cost?? $20-$30 at the most I would think. Your ill father would have had it the same day to use.
You didn't mention what you got instead of your mattress pad? Was the item you received worth more than what you paid for the matress pad? If so, perhaps that is why the seller is being a pain.
One time I did send the wrong book to a buyer, who notified me immediately. Thank goodness she was lovely about this, and agreed to send the book back, as soon as she received the correct one. I immediately sent off the correct book, and included a padded envelope with sufficient postage, addressed from me to me. All she had to do was put the book in and drop it in the mail.
posted on August 23, 2001 09:29:20 AM
uh-oh.
Here I come to play Devil's advocate.
From my experience:
Bidder wins auction, pays, I ship, etc.
Bidder notifies me that I sent wrong item.
hmmm...
Curious, but Okay, there's a first for everything.
I send him another of the winning item, with a postage paid priority envelope to send back the first widget.
Bidder now has two widgets (he had paid $45 for two widgets retailing for over $220, typical eBay value of around $90-125).
Surprise, Surprise.
I lose.
Bidder never sends back first item.
To top it off, bidder then claims that the second widget was wrong, too!
Never again!
Not in this lifetime, anyway.
Lesson learned.
posted on August 23, 2001 09:35:02 AM
"If an ebay seller sends the WRONG item, they should IMMEDIATELY either refund or ship the right product. And, frankly, if the buyer ends up screwing them by not returning the wrong one (rare in my experience, if the seller takes immediate and sincere action to rectify their mistake), then that's the cost of making a mistake."
This should be the golden rule, thanks Captainkirk.
NicePolice: Why didn't you just go to your local store and buy a matress pad?? How much can they really cost?? $20-$30 at the most I would think. Your ill father would have had it the same day to use.
Well if I lived around the corner from my parents I probably would have. My dad had a stroke, my mom works full time and since no one is there to do little tasks such as this, I thought, being a wonderful daughter, to purchase this item on line and have it shipped to my parents house for 2 reasons #1. So that my overwhelmed mom wouldn't have to worry about trivial matters such as her mattress being ruined and #2. I wouldn't have to run out to the mall when I got to his house. Assuming the mall even had a rubberized mattress pad for a KING sized bed.
You didn't mention what you got instead of your mattress pad? Was the item you received worth more than what you paid for the matress pad? If so, perhaps that is why the seller is being a pain.
I got a cover to a Futon. An Ugly one at that! But I do not need an ugly cover for a futon, I needed a new reversable mattress pad.
Another reason I shop on Ebay- it is easy, I don't have to leave my house and go to a crowded mall and sometimes you even find a bargain.
By the way, the Seller will not even answer my emails or telephone calls. Can I post his web address in here?
posted on August 23, 2001 09:39:49 AM
Easy problem to fix you paid billpoint I am assuming your used a credit card if you did just call your credit card company and tell them you didn't get what your order. They will do a charge back the money goes back inot your Credit card account they get it from billpoint which I know will get it back from the seller. Most CC companies do this without even asking questions.
problem solved and the seller that is acting like a jerk well they charge back are then their problem
I sent him photographs of the package that he sent along with the postage date and item all together so he would know it was the wrong product. I sent him photo of me mailing it back. He got them and he said- "Yeah and now what?"
What else am I supposed to do. He still claims that I am a liar and a scammer.
Now what am I to do?
By the way- I PAID MYSELF TO HAVE ITEM SHIPPED-$6.00 OUT OF MY POCKET.
Sellers response to that
"Yeah right, when I get the package then I will believe it." So now I have to wait until the confirmation from PO is sent to me. This is such a bad deal. I am not going to lose $36.00 because this guy is a jerk. I have lost money thru selling and buying, as some of us has in the past, but really, there has to be a code of honor/ethics/something.
Forget about EBAY to the rescue- I would have to have ripped them off for them to be any help!
If anyone is interested in reading his emails I would be more than happy to post them and maybe, just maybe I could email him and have him read along.
posted on August 23, 2001 10:27:39 AMzoomin I have had the same experience as you. I will admit to making mistakes from time to time and for a while I would send the person the correct item and an envelope to send back the wrong item. Then people got smart and decided to keep both items and never respond to my emails again.
I think this can depend a lot on the type of item you are selling and the price point. But needless to say, I now tell people to send it back, and then I will send the correct item along with a postage refund. And of the past 3-4 "mistakes" made, none have returned the item back.
posted on August 23, 2001 11:56:09 AM
Well, I can only say that there is no way I could live with myself if I did not return the other item. I'm so bad about that stuff. Once time when I was loading up my groceries I noticed a toothbrush in the bottom of the cart, that hadn't been paid for. I took it back in and returned it to the customer service desk.
posted on August 23, 2001 01:21:39 PM
I've shipped the wrong item a few times (I know I know). The first time it was a long time repeat customer. I told them to keep the wrong one, and I sent them the right one ($5 Olympic pin). The next time, it was a first time customer who started to make all kinds of demands (again on a $5 pin), so I asked for her to send it back, and I sent the right one. She asked me to send $1.75 for shipping... I sent her a stamp and felt like telling her to mail her A$!# to Alaska. The last time it happened, just this week, The person requested the correct version of the pin she ordered. I offered to sell her the wrong one for $5 or she could keep it. I would also send her the right one right away. She bought the one I sent her, so she ended up doubleing her order because of my mistake (and she was quite happy abou it and left a positive). hows that for lemonaid.
posted on August 23, 2001 06:13:07 PM
Silly goose. You said you bought a mattress
pad and now you try and confuse the issue
by talking about stairmasters and washing
machines.
If you bought a mattress pad from Sears they
sure would want the "wrong" one back before
they issued a refund or made an exchange.
AND YOU KNOW IT!
Stop comparing apples and oranges. Give
the seller some time to receive and process
the item before you do something stupid
like start a chargback with your CC.
Please remember, patience is a virtue!
Z
---
"Cannot say. Saying, I would know. Do not
know, so cannot say". -- Zathras (Babylon 5)
You must be a lawyer because you are twisting the point here. I think we all understand my frustration. Apples or oranges, does not matter, I ordered a Mattress Pad! I did not get one. I thought I would be nice. I will simply contact my CC Company, leave very poor FB and have to get over it. But please, do not belittle my aggravation by accusing me of twisting MY facts.
Hmmmmm. If a seller was to call me a liar [after I complained about the goods received] , then went on to make a statement such as:
"Try to see if I give you the money back"
I'd have no problem contacting my CC company & reversing the charge ASAP. Going only by the facts stated, this seller is a punk, and deserves what he gets.
posted on August 23, 2001 06:32:57 PM
Although I hate to admit it, I used to work for Sears not too long ago; you do have to return the product or be able to exchange it the moment the delivery guys brought a replacement. No way would someone drop a new item off without the old in return. We used to get all sorts of weasels who would try and work the refund system to get something for nothing. Guys would call up, say the widget was returned, "just ask so and so and where's my new one?"
posted on August 23, 2001 09:19:33 PM
On August 23, 2001 06:20:43 PM,
antinoise1, wrote:
"zathras11
You must be a lawyer because you are twisting the point here. I think we all understand my frustration. Apples or oranges, does not matter, I ordered a Mattress Pad! I did not get one. I thought I would be nice. I will simply contact my CC Company, leave very poor FB and have to get over it. But please, do not belittle my aggravation by accusing me of twisting MY facts."
Lets understand one thing here, you, not I,
twisted the point. You did so when YOU
brought up the washing machine and
stairmaster. That has nothing to do with
your situation, and is in fact comparing
apples and oranges. A mattress pad from an
ebay seller is NOT the same as a washing
machine or stairmaster from Sears.
I feel your pain (REALLY), and the seller
sounds like a jerk, but if you think that
you can expect replacement items from Sears
or any other seller (big or little) without
returning the other item, then you are dreaming. It doesn't happen that way in
real life.
And you did say that you got something from
him. It sounds to me like a busy person
who screwed up and sent the wrong thing.
At least wait until he receives the package
you sent back and see what he does.
On August 23, 2001 06:25:15 PM,
kiawok, wrote:
"Zathras
Hmmmmm. If a seller was to call me a liar [after I complained about the goods received] , then went on to make a statement such as:
"Try to see if I give you the money back"
I'd have no problem contacting my CC company & reversing the charge ASAP. Going only by the facts stated, this seller is a punk, and deserves what he gets."
I agree that the seller sounds like a jerk.
But if she just mailed the item back, then
she sure should wait and let the guy get it
to see what he does then!
Now, both of you, please calm down and stop
twisting my words and intentions. Thanks!
Z
---
"Cannot say. Saying, I would know. Do not
know, so cannot say". -- Zathras (Babylon 5)
posted on August 23, 2001 10:35:23 PM
I'm calm, and in no way attempted to twist your words or intentions. I have no problem with a seller wanting the merchandise back before they refund/resend the proper items.
But as a buyer you certianly don't want to get me into a pizzing match over a CC purchase. Nope, not a good idea at all.
In reading your posts to me, you sound like a hothead. You asked for advice, I gave it.
A mattress pad is not a big ticket item. Sears would ask you to bring it back or send it back. Try it and see what happens.
You stated below (somewhere)
"So now I have to wait until the confirmation from PO is sent to me."
What the heck does this mean? You don't even know if it was shipped back? The post office doesn't send confirmations to anyone unless you sent it 'Certified Mail, delivery receipt requested.' You're very confusing and if this is how you portray yourself to the seller, then I can't say I blame him for not believing you. That one sentence is an entire contradiction of you saying you paid $6 out of your pocket to return it.
Sounds to me like you've already made up your mind about the seller and anything he will/can do to remedy the situation is a lost cause for him. Did you already leave him a negative, by any chance?
Why don't you ask him to join this thread? Maybe he can shed some light on what really happened.
posted on August 24, 2001 08:00:15 AM
Guess what? I was able to find the auction. Not really hard to do and I can identify the seller. I think you need to invite the seller here as per AW policy.
posted on August 24, 2001 08:10:08 AM
I've had columbia house send me the wrong cds, repeatedly. Not so much the wrong ones actually, they processed my same application like 6 times, so I had all these cds. I called their toll free number and they wanted them back, but stated they wouldn't refund my shipping expenses. They blamed me for the screw-up. I was like I wasn't even there, how can it be my fault you keep sending these cds over and over again?? I ended up keeping all the cds, and was stuck with them for a while. I happened to discover yahoo auctions then and stuck them on there and got what I could for them just to get rid of them. That's how I started doing auctions. I felt bad about selling them, but I didn't want the things and I wasn't about to pay to correct someone else's mistake. Someone at the post office told me it was ok to get rid of them as I saw fit, that if someone sends you something you didn't order it was yours to do with as you saw fit. I still feel funny about selling them, but oh well, c.h. had their chance to get them back.
I'd do a chargeback. I'm trying to do a chargeback right now against Walmart. They charged me twice for the same item. I didn't discover it until I got out the store and they refused to refund my money. I've stopped shopping at the local Wal-mart now because I can't trust them to charge me the right price, plus they flatout stole my money. I shop at Kmart instead now.
posted on August 24, 2001 08:29:51 AM
Since enough info has been posted here for someone to identify the auction and the seller, I am forced to lock this thread.
