posted on August 27, 2001 12:44:32 PM
Buyer wanted a refund as she didn't like the Color. This was a piece of Pottery and the pictures and description were very clear. I don't mind refunding however this is not a department store it is an auction and there were 6 bids including hers. Your Opinion!
posted on August 27, 2001 02:41:08 PM
Since I sell new items, my return policy is as follows:
- defective items are replaced with new ones
- if the buyer ordered the wrong thing and it is not opened, buyer can return for full credit toward another item (but buyer pays all shipping costs) or buyer can return for refund less shipping costs and 20%
- if opened, buyer can return for credit toward another item less shipping costs and 20% or for 50% refund.
Since I dont accept credit cards through Paypal, Billpoint or Paydirect, I don't worry about charge backs, though I only had one buyer order the wrong thing in two years and he simply returned it for credit.
Were the colors in the auction clear and precise or were there variations, maybe touch ups. I ask because that happens to me sometimes when I try to make an item brighter or clearer, etc.
However, if the color is basically the same
and she knew very well what she was bidding on, then I wouldn't refund because it sounds like buyer's remorse. That's one thing I never allow.
posted on August 27, 2001 02:56:17 PM
It would be hard to say if the Color was good on the buyer monitor as color can and does vary on each one.
What should be asked is if the color was describe corectly , basically I sell all sales finial and only refund for loss or damage due to an error I might have made. http://www.Dman-N-Company.com
Email [email protected]
