posted on August 29, 2001 11:45:38 AM
OK, I emailed him and told him no I would not put his name as the shipper so that if he received the item broken he wouldn't have to file the claim.
He said if I had a good alternative he would like to hear it! Huh again?
Actually I have never had to file an insurance claim, but wouldn't he have to take it to the post office to show them it was broken? Otherwise he would have to send it back to me so I could take it to the post office, right?
posted on August 29, 2001 12:55:27 PM
This request makes no sense to me. If a person receives something in the mail that is damaged, they have to take the item plus all the packaging to their post office to file a claim. They also need the little green slip, so the seller has to first send them that slip (after making a copy of it first).
The PO now makes you file the papers, and then they also send something to the seller for them to sign. The entire process can take weeks, even for small ticket items. The last item I shipped that arrived damaged was a $9.00 glass loaf dish. The buyer waited 9 weeks for his money. That was about 2 years ago I think.
Have you asked this person to explain what he means? It doesn't make sense to expect the receiver to send the broken item back to the shipper. Then you run the risk of them not packaging it well and the PO refusing on those grounds. Plus it adds more expense etc.
posted on August 29, 2001 01:04:18 PM
Thanks for answering, Meya.
The guy just doesn't make any sense. I'm going to tell him either do it the right way or I'll just cancel his bid. It's only a small dish anyway and not worth the trouble
posted on August 29, 2001 01:50:59 PM
How to get your buyer his/her refund in less than weeks:
1. Buyer contacts you item is broken.
2. Email buyer immediately to save all packaging, etc.
3. Initiate the refund yourself by going to your post office with the original green slip, filling out your portion of the form, checking the box that says "Pay addressee."
4. Have your Postal worker sign off on their portion saying that they've seen/witnessed that the original green form exists and insurance was purchased on this item.
5. Send postal documentation with some kind of receipt for the goods to your buyer.
6. Have buyer take the broken item and the documentation and receipts to the PO for refund. If Postal worker says buyer needs original green form, have buyer state that that is INCORRECT as another postal worker has already signed off that the form exists and insurance was indeed purchased.
7. If less than $50, your buyer should be issued a MO for the amount that day while standing at the counter.
Think about it - it makes no sense at all that the recipient should have the original insurance form. The shipper buys the insurance. Some postal workers don't know this, so I include my postmaster's business card with the paperwork. I just did a loss claim with a buyer, and though it did take a half hour with a new postal worker, he was paid the same day.
posted on August 29, 2001 02:00:05 PM
I was about to print out Sadie's instructions and then I remembered I insure via U-PIC.com. D'OH! Need coffee...need coffee.
Wait! Sometimes when I buy things the seller uses the PO insurance. Okay, so this will come in handy after all. Cancel that D'OH. Still need coffee.....
posted on August 29, 2001 02:21:55 PM
Frist of all any item insured for under $50 if you send the Buyer the green slip and they bring the package and item with the slip to the PO the Buyer is pain cash on the spot no waiting.
there is no paper work for insurance claims under $50 all you need to decide once there is if its less to fix then replace if you choose to be paid off they take the item its their's you get the value of the insurance.
The seller is the shipping agent there is no way to turn that relationship around even if you are useing a drop shipper for your Items you are the shipping agent the Item arive with the sellers return address on it. http://www.Dman-N-Company.com
Email [email protected]
posted on August 29, 2001 02:35:22 PM
Depending on how picky the PO wants to be, they do not always pay on the spot. I'm telling you that a $9 claim took 9 weeks for one of my buyers a couple of years ago. A year before that, another damaged item was paid for on the spot by that buyers PO.
Either it is totally up to the clerk, or the rules have changed.
posted on August 29, 2001 02:36:18 PM
dman, that may well be the case, but do you really want to send the only true hard copy of your proof of insurance in the mail? Not I.
I'm sure you're correct, but I find it hard to believe there's NO paperwork involved - there has to be somewhere the PO documents that a claim has been paid.
This was my first in 18 months, and it was a loss, so I'll stick to my way and keep that little green baby with me.
posted on August 29, 2001 02:40:30 PM
I have a $26.66 claim that was filed yesterday. My postal clerk said she would "send it off" yesterday afternoon. I'm not expecting my money very soon, if ever.
Until this one, I have always been paid for the smaller claims on the spot but we have a new postmaster, so anything could happen.
posted on August 29, 2001 02:42:41 PM
I was told buy the PO. Just copy the insurace slip send the original to the buyer registered mail they must receive it personally and sign for it.
This is what I do and have never had a problem, All the buyer has to do is bring the original package and broken item they sign a slip of paper stateing they have been paid thats all there is to it...
The postoffice gets the Item to fix repair resell or toss out!!
