posted on September 15, 2001 09:53:45 PM new
Please help me to deal with the following e-mail. "You have gotten your payment. You also have been instructed to keep your photo and the $15.00 sent for it. Why did you post a NON PAYING BIDDER complaint on me. I'm trying to help people in trouble, and you're worried about a #*!@ five dollars. What kind of #*!@ are you.
I'll send your damn $5.00 by Pay-Pal, and you keep that God Damn photo. If you post anything else against me I'll fly to California and punch your #*!@ lights out. You are a stupid, Greedy Son of a #*!@. It's assholes like you that should have been killed Tuesday, not the good people that died."
posted on September 15, 2001 09:58:55 PM new
Might help us understand the situation if you posted the e-mail you sent this person. We need to see why he wrote that in order to offer you advice on how to respond.
posted on September 15, 2001 10:08:11 PM new
Is it true what he said "You also have been instructed to keep your photo"? I assume the auction in question was for a photo?
If yes, then why would you need a shipping fee if you're not shipping it to him?
If no, I would explain to him that you did not receive the instructions to keep the photo.
If you're keeping the photo, and his money, is the $15 intended to be a donation to the disaster relief fund? That's the only thing that would make sense to me here and now.
posted on September 15, 2001 10:16:02 PM new
The point to this whole thing is that he didn't comply with terms set forth on item page...and I intend to send the money back.
posted on September 15, 2001 10:23:52 PM new
Seems to me that you're hiding relevant information that we'd need to know about this transaction in order to give you good advice. Returning his money is probably a good idea.
posted on September 15, 2001 10:29:48 PM new
Ok, let's see if I've got this right.
You told the buyer to pay $bid + $s/h =total. The buyer only sent $bid (without $s/h). You filed a deadbeat notice on the buyer. They got angry. You are wanting to know what to do next. Is this pretty much the nutshell?
Just curious, how do you justify $5 for s/h for a photo?
Also did the buyer ask you what you would charge for $s/h before bidding and when the auction was over you upped the $s/h?
And what exactly is your tos? Specifically speaking: what are you accusing the buyer of violating in your tos?
posted on September 16, 2001 07:19:07 AM new
Below is my TOS as it appears on every one of my auction:
<Div style="font-family:MicrogrammaDMedExt"><B><H2><font color=#ED1174>This photo is a reprint from the <font color=#0d127c>original (transparency) slide,</font> it measures 8 x 10 in size and is printed on photo quality paper. All buyers agree to the following:
<ul><font color=#0d127c><h2><LI>Submit payment in the form of a check, money order or cash within 10 business days of auction's end
<LI>Pay $5.00 plus .50 for each additional photo thereafter;Canadian and International bids must pay $11.50 plus .75 for each additional photo thereafter
to cover shipping, handling and insurance.</font></h2><Div style="font-family:MicrogrammaDMedExt"><B><H1><font color="#04d147">Failure to meet any of the criteria listed above, within the time alloted will <font color=#0d127c>VOID</font> any and <font color=#0d127c>ALL</font> high bids and will jeopardize the right to purchase the item, said item then will be forfeited to next highest bidder. Please do not bid if you are unable to abide by <font color=#0d127c> ALL </font>the terms listed above as we enforce eBay's Non-Paying Policy.</ul>
<Div style="font-familyanley"><B><H1><font color="#D621f1">Please note that the text shown on the thumbnail is only used to prevent unauthorized downloads and is<font color=#0d127c> NOT</font> on the actual photo.
posted on September 17, 2001 03:07:40 PM new
It sounds to me like he decided he didn't want the photo after all but decided to honor his bid and send you the money ... but did not include the shipping amount. If you read his original email somewhere it says do not ship the photo.
I have had that happen in the past ... they wanted to honor their bid but did not want the item or negative feedback.
Emotions are running really high right now ... he might have family involved in this crisis.
Also, with the turmoil he might have wanted to say in his email do not ship the item but he forgot.
I would let him off of the hook. Granted, he was not nice in his email but these are not normal days right now.
posted on September 17, 2001 03:20:14 PM new
I am confuse why the seller is letting the buyer off the hook. The buyer already pay for the item. He just does not want it ship and thus did not remit the S/H charge.
If the seller was quoting true S/H, the seller has not be subjected to any loss. It does seem in this case the seller is trying to make money off the S/H. But keeping an item supposely worth $15 against the loss revenue of $5 for S/H seems to benefit the seller.
Also, I think the buyer should file a complaint with ebay against the seller. NPB is not suppose to be use as a form of harrassment. Buyer already paid for the item. Buyer should not have file a NPB. I agree 100% with the buyer's email.
Finally, why does this seller feel he needs our help? Does he want us to send him $5?
Sometimes, you wonder why buyers even bother with ebay.
[ edited by commentary on Sep 17, 2001 03:21 PM ]
posted on September 17, 2001 04:31:45 PM new
I don't really understand this situation or know who is right or wrong-BUT, I am amazed that anyone can think there could be a good excuse for this kind of behavior! Vulgar language-threats-wishing someone had been killed-good grief! Nothing justifies that!
posted on September 17, 2001 08:50:50 PM new
While I honestly don't think either the bidder or the seller dealt with this issue well, I think some of the comments here are a little off-base. First of all, it was appropriate for thekidpt2 to file a NPB. To begin with, he states in his terms that if his terms are not followed to the letter that he will file NPB. The bidder did not follow the terms, so he filled a NPB. Pretty straightforward. Secondly, the item was not technically sold. In essence, thekidpt2 was paid off to forget about the deal. As the item did not sell, thekidpt2 probably would like to reclaim his closing fees. If I am correct, the only way to do this is to first file a NPB.
The other thing I have an issue with is all the bidders that are accusing thekidpt2 for outrageous s/h charges. $5.00 is not unreasonable for a photograph. Specialty mailers for photographs can be expensive. They also add weight to the photograph so that first-class postage can often run $1.00 - $2.00 itself. Add this to the cost of the mailers, and you could come close to the $5.00 charge. Not to mention... it IS possible thekidpt2 could be sending these priority (which would of course increase the postage costs!)
Bottom line is, I don't approve of how thekidpt2 dealt with this situation. I would have graciously accepted the $15.00 payoff, eaten any fees out of the $15.00, then I would have re-listed the auction and sold it to another bidder. However, I do not run thekidpt2's business. He made his terms clear and readily available to the bidder. He did not break the terms, his bidder did. Then, the bidder sent a vulgar, inappropriate, threatening e-mail. That is NOT acceptable behavior. If I was thekidpt2, I would forward the e-mail to [email protected], contact the bidders ISP, and possibly notify his & my local authorities. (these days threats can not be taken lightly).
posted on September 17, 2001 09:51:38 PM new
The item was paid for - thus a NPB is not valid in this case.
If seller intends to make money with the $5 s/h, then the seller suffer a loss of profit on the s/h. Otherwise, it is a wash. No payment for the s/h but no expense either.
Anyone arguing that one should file a NPB for s/h in this case is as greedy as the seller.
Also, there is no FVF credit involve. Seller has been paid for item and cannot request a FVF for item from ebay. There is no FVF on s/h. What fees did the seller suffer and hopes to recover from filing a NPB? ebay never credit back the listing fees.
The email from the buyer was prompted by seller filing a NPB. While the language may not have been well chosen by the buyer, I can how a frustrated buyer would state what they did. Especially if the buyer feels they are being rip off.
By the way, it usually does not cost anywhere close to $5 to ship a photo. Unless it is a huge photo, just put it in plastic bag and two pieces of cardboard. Easily under $3 max for envelope, plastic, cardboard and postage. Yeah - I know, some of else pays $100/hour for hired help to the packing and thus it will cost the $5.
Anyway, buyer indicate they are not going to do anything unless seller proceeds with any more actions via ebay. Not sure what seller is asking for help on. If he does not do anything, problem goes away.
posted on September 18, 2001 06:25:20 AM new
commentary,
Let me first say that while I am arguing that the NPB should have been filed, I do not consider myself to be "greedy as the seller" in this case. You may wish to be more careful in your choice of words in future posts as that borderlines on offensive.
In order to file for FVF you MUST first file a NPB. There are several reasons (direct from eBay's website) as to when FVF are appropriate. Here are some that I think apply to this situation:
High bidder refused the item
High bidder didn't comply with seller's terms & conditions stated in listing
Both parties mutually agreed not to complete the transaction
Those three reasons all qualify for FULL credit of FVF. Personally, I think that depending on your interpretation of them, they could all apply to this situation. Therefore, I do not think that thkidpt2 is doing anything wrong. While I would again reitterate that I personally would not conduct my business this way.... thekidpt2 is staying well within the rules and procedures of ebay.
Finally I ship thousands of magazine advertisements a year. They are very similar to photographs in the manner in which they should be shipped. If shipped properly $5.00 is simply not outrageous in any sense. While I only charge $3.00 s/h, I sometimes make a few cents, I sometimes break even and I sometimes loose money! Proper shipping supplies can be expensive, especially if you don't buy in bulk. (which I fortunately do!) I just really don't think the amount charged for s/h in this case should be an issue ESPECIALLY since the cost of s/h was disclosed in the auction to begin with.
posted on September 18, 2001 10:14:47 AM new
eauctionmgnt
I am not trying to argue with you. But there is no FVF involve here. After the NPB, when one files for the FVF, one has to enter if buyer sent in any portion of the sales amount. Since the buyer remit the full amount due on the item, there is no FVF involve. ebay does not refund FVF for s/h.
Also, if it costs you $3 to ship most items, and this seller intends to charge $5, seller is charging 66+% more than he should on s/h. I consider that excessive.
Personally, I think this whole thread is just bogus and smell a troll.
anley"><B><H1><font color="#D621f1">Please note that the text shown on the thumbnail is only used to prevent unauthorized downloads and is<font color=#0d127c> NOT</font> on the actual photo.