posted on September 18, 2001 03:41:23 AM new
posted an auction, 7 days later it was won on July 31st, received payment about 2 weeks later, waited for the payment to clear, sent package (i have the receipt to prove it), and out of the blue on 9/11/01: I received this email from him that he did not receive the package. I replied that I sent this package on this date and it'll might take a while...
then all the sudden, I received this reply:
--------------------------
ok, my records show that you recieved payment at least a month ago. so
unless you mailed the comics last week, terrorism would have no effect on
the mail. stop jerking me around. you have til wednesday. if i do not have
the books by then, i will report you as a deadbeat seller to ebay. no more
games.
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hmph he did not accept the option of a tracking number NOR insurance and he wanted media mail....
posted on September 18, 2001 04:10:39 AM new
What comic character does this whacko think he is?
The Joker or the Riddler?
[ edited by Mylanta on Sep 18, 2001 04:11 AM ]
posted on September 18, 2001 04:22:37 AM new
How long did you have to wait for payment to clear? I think you should remind him of the pertinent dates involved: date payment arrived, date it cleared, date item shipped. I would also go ahead and email him a scan of the receipt and tell him that if his package does not arrive within 30 days of the date of shipping you will be happy to help him start a trace on it through USPS (assuming that is how you sent it). No point in getting into a debate with the guy. I would not have involved Square Trade at this point, but that is certainly your prerogative.
It sounds like a simple misunderstanding that could have been rectified through communication. (Did you let him know when his payment arrived or when his item shipped? I find that those emails reassure bidders & diffuse problems such as this before they occur.) JMO...
posted on September 18, 2001 06:07:20 AM new
If you sent the package on August 9th, your original timeline is not adding up right (unless I am reading it wrong).
it was won on July 31st, received payment about 2 weeks later, waited for the payment to clear, sent package
That would make payment received around August 14th and item shipped around the 28th with a 2-week hold.
In any event, the USPS site states that mail delivery is back to normal. I would still send the guy a scan of the receipt and offer to assist him in filing a Lost Mail Claim just to assure him that you are not trying to rip him off. Wouldn't you be upset if your package took that long to arrive? I would be. (I wouldn't have been a jerk to the seller right off the bat, however )
posted on September 18, 2001 06:22:16 AM new
square trade is useless unless both parties agree to useit.personally i think they are arrogant and sellers need to handle their own problems, UNLESS things have really gotten out of hand. your running to them right off the bat show a tremendous lack or refusal to provide customer service.....customers like that are part of selling online and you should learn to deal with them just a bit more than it seems you do....
posted on September 18, 2001 07:12:38 AM new
all righty,
yes it was confirmed that when he declined the insurance, he assumes ALL responsibility of the lost package...
I'll file a lost package tracking form at the post office...
siggghhhh.... there are times I feel like doing bad things to the emails :P like mooning them
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