posted on October 6, 2001 10:15:13 AM
I read AW's tips on Handling Returns and Avoiding the Buy and Switch. So far I have not had a request for a return or refund, and I do not have a return or refund policy.
What is your return or refund policy? Do you accept the return from a dissatisfied buyer and refund the bid amount less auction fees such as eBay, Auction Watch, PayPal. Or do you refund the bid amount and the shipping cost or only the bid amount?
Because of the new CheckOut form to be implemented soon, I want to include a return or refund policy in the auction description and terms and not use the CheckOut form.
posted on October 6, 2001 10:35:08 AM
I don't take returns of items that are damaged at all.
I required a picture of the Item the original package with my shipping and postage label intact.
My Item are marked in such away that most can be Identifed by me if the item is not to damaged.
once I recieve the photo and I see all is as it should be I Refund in full winning bid and the postage the buyer paid with no more question.
If the damage is something that cant be seen in a photo such as a bad tape if I feel there is doubt about the buyer I will ask them to return the Item at my cost once I determin the item is bad and mine I refund no more question asked.
I dont make buyers Jump through 50 differnt hoops to get a refund for damage.
The rest of my Policy I dont accept return for any other reason I sell as is, I sell one kind of Item my ads describe the item condition and shipping terms They are either buying a record , tape or video mainly if they read the listing there is no way to be confused as to what you are bidding on.
These policies deffinatly vary seller to seller depending on what each person is selling.
Some one selling clothes may accept returns due to Wrong size shape or color, Some who sell pottery glass and the like may need to Require return to be sure there is no switch being pulled on them. http://www.Dman-N-Company.com
Email [email protected]
posted on October 6, 2001 11:02:33 AM
I think it does depend greatly on what you sell, or "attempt" to sell in my case..
My TOS: "Item may be returned for any reason within 10 days for a refund of purchase price less shipping. We do request to be notified within 3 days of receipt if item is to be returned."
I do not say I will refund shipping if I made a mistake. I will return shipping if I make an error, but I don't "pre-advertise" the fact.
I have only had 2 returns in two years and neither asked for shipping back and left me good FB.
posted on October 6, 2001 01:51:14 PM
If I mess up (incorrect description or missed a flaw), then I refund in full including return of item. Happened to me probably less than 5 times in 4 years of selling.
If it's buyer remorse, then they have to return it to me and I'll take it on a case by case basis in determining whether I'll refund the original shipping.
It must be returned w/my original marks intact to qualify either way. I've only had maybe five inquiries about refund for what I would call buyer's remorse & of that, only two actually returned the item.
posted on October 6, 2001 04:15:09 PM
This is a hot topic for me lately, as I have had problems with bidders.
As of 3 days ago, my new return policy is:
Items can be returned if bidder contacts within 3 days of receipt of item. Shipping is not refundable. No returns on "untested" or "non-working" items. All returns are subject to inspection.
I now mark all items with a special mark that only I know about, so that I am not pulled into the "buy and switch" scam.
posted on October 6, 2001 04:22:09 PM
I refund with full return costs paid if I made a mistake in the listing. If they get buyer's remorse, they pay return costs and ebay fees are not refunded.
also, if it is lost or damaged and not insured, I refund. Why? Because there is not a REPUTABLE mail order company that will not do this. Any sellers who claim no responsibilty after shipping are just not too responsible, in MY opinion. (That ought to generate some excuses why sellers are not responsible!The fact is that you took their money and promised them an item... SO DELIVER OR REFUND!)
Just remember this... a customer will NEVER buy from you again if you piss them off. So, tell them Tough Beans when the USPS loses their package. Tell them NO RETURNS period!
posted on October 6, 2001 04:39:32 PM
In my auctions I state "all sales are final". I have had 2 people request refunds which I did give including postage because I made an error in the listing.
I am thinking of removing the "all sales are final". I don't have a problem with refunds as long as items are returned in the same condition as they were sent, but I won't refund postage unless I screw up.
Insurance is left up to the buyer. I wont return a dime for lost packages that were not insured. I have had 2 lost uninsured packages and two unhappy campers.
I am justgeorge here only.
[ edited by justgeorge on Oct 6, 2001 04:41 PM ]
posted on October 6, 2001 06:49:48 PM
We offer a 100% refund on every item we sell...
If the customer doesn’t like it for any reason...we will refund
or replace it plus Shipping ...If they say they never received it...
We look at their feedback to see if they are flakes.....If it
looks like they are upstanding Ebee, a refund goes out that day..
Do we get people who take advantage...? Sure we do...but the
business this policy brings us is return 1000 times over...
Just to be fair I must say .....most of our auctions are under $20
if we were to sell higher cost goods..we would have to do it different
