posted on October 8, 2001 09:35:28 AM
Me again. Ok-auction ends-buyer is in Canada. Doesn't bother to tell me this-just sends MO-and very late at that. I listed shipping by PM and asked international bidders to email me. So-I changed the packaging and managed to get it shipped for close to price stated.
I'm new to shipping outside of USA. She send me a Canada Postal Money Order and I deposit it. My bank sent it back saying they can't cash it because it's not payable in the USA. I email buyer and ask her to send me another one-one that I can cash. She emails back-says of course it's Canadian-she's in Canada. Well, duh. Won't send more money-never had a problem before-I can cash it anywhere.
Is this true? Is it just my bank? What do I do now? Thanks!
posted on October 8, 2001 09:39:13 AM
I'm not sure about the bank and money order problem, but...
Did you state in your auction whether you allow international bids? And if so, did you you state in the auction or EOA (End of Auction) e-mail that international bidders must pay in US dollars? That's what I do, and haven't had a problem yet.
Not sure what to do next, but maybe that's a start.
[ edited by WeRuleWithTechnology on Oct 8, 2001 09:40 AM ]
posted on October 8, 2001 09:59:27 AM
Was the money order payable in US or Canadian dollars? If it's US dollars, then your bank should cash it.
However, don't deposit it via an ATM. There was a thread a while back stating that Canadian pink postal money orders payable in US dollars aren't encoded to be processed via ATM. Tellers, on the other hand, will allow you to deposit.
If it's payable in Canadian dollars, then the buyer needs to send more to make up for the difference in currency exchange rates. $1US = .64Canadian
posted on October 8, 2001 10:00:07 AM
I did-she refused and she has the item.
I do state that I will ship worldwide-but they are to email me first for shipping cost. Didn't put in to pay with US dollars-don't think it would have done me any good since she didn't email me either.
posted on October 8, 2001 10:07:08 AM
Some banks can handle this for a fee. You are being shortchanged. I'd file an NPB alert and get credit in the amount of the difference.
posted on October 8, 2001 10:10:27 AM
You might try your Post Office to cash her money order. I know other posters disagree with me, but my understanding from my post master is that they will cash Canadian POSTAL MO's even in the wrong currency.
Whether or not you get your money, I'd leave her at least a neutral feedback, "Underpaid and with wrong payment instrument for int'l sales." Though with her attitude, and the fact she knows that she ripped you off, I'd probably get more satisfaction giving her a big fat neg even if I got one in return.
I know hindsight is 20/20, but in the future, either accept PayPal from Canadians, or check the amount and payment instrument very carefully before you deposit it. In this instance you could have just mailed the MO back to her and invoiced her with complete details on correct payment. You might have gotten a neg for it, but you'd have your item.
posted on October 8, 2001 10:23:26 AM
Susan1232: I tried to cash a Canadian MO at my bank and they refused so I brought it to my PO and they cashed it. If you still have that postal MO, take it to your PO. It's worth a try.
Didn't put in to pay with US dollars-don't think it would have done me any good since she didn't email me either
Not all sellers will agree or they have so many auctions they don't have time for this.....but it has worked well for me.
I do not send my address to the customer until they send me theirs first!
I simply ask them to send me their address and I will gladly will send them mine. I have been doing this for years and have never had a problem! This way you will KNOW where your customers are located.
posted on October 8, 2001 10:55:48 AM
Hello
If I understand this correct you received payment in non USA money on regular eBay and knowing that your payment was less than 100% you shipped anyway? If that is correct then either accept what you got or return payment and do not ship until paid for in full. If you have shipped then get waht you can and move on. Sounds like you need to put this one down to "lesson learned". Don't feel bad we all have had our "Lessons learned" in one form or another. Dave
posted on October 8, 2001 11:26:58 AM
I really appreciate all the help. Don't know what I'd do without this message board.
I still have the MO and will ask at the PO tomorrow. It's not with me now so I can't look at it but I'm pretty certain it's not pink-think it's a tan color.
This is definitely a "lesson learned". I was paid in full or so I thought. Still have a lot to learn about this Ebay thing I see. I was shorted a small amount on shipping. That's what you may be thinking about. Buyer didn't bother to tell me she was in Canada. Just read the EOA and sent money. She's had an attitude problem from day one.
posted on October 8, 2001 11:27:42 AM
You might explain to your buyer, that you have not been paid (it's not negoatiable) an you will be forced to leave appropriate feedback, and file a complaint with eBay for fraud.
posted on October 8, 2001 01:06:18 PM
Since I bank with a smaller credit union, I have problems sometimes cashing international MO, even though they say "Payable in US dollars". If you receive a Canadian Postal Money Order, or as I have a Japanese Postal Money Order, take them to your local post office. They'll check them for authenticity, then promptly cash them with no problems!
If for some reason your teller at the post office refuses and states that they don't cash them, then the teller doesn't know what he/she is talking about, and ask for the supervisor.
"Who's tending the bar? Sniping works up a thirst"
posted on October 8, 2001 01:46:49 PM
why did you not know here address before the payment arrived? why don't you ask for it in your winners notice and then follow up until you get it? whay are you even selling on ebay?
posted on October 8, 2001 01:53:55 PMnowwaitaminute:
Many sellers, myself included, have all info in our EOA emails that the buyer needs to make payment. I ask for buyers to email me their mailing address as confirmation to my email. I'm assuming that's what Susan did, but many times, the buyer does not respond in emails, and just sends payment.
A lot of us who ship lots of items out on a daily basis don't have time to send multiple emails to our buyers begging them for their shipping info.
That being said, I think asking Susan "why are you even selling on ebay?" (without your spelling errors) is rude and uncalled for.
posted on October 8, 2001 02:05:00 PM
executivegirl
so glad to see you and you did not let me down with your response. first off you assume something you have NO idea if it is a fact. I an average of 60 items a week. i may noit be the biggest seller but i certainly do my share. i know all about bidders not sending addresses. you say you don't have time for follow up emails, well you certainly have the extra time to respond on this board. maybe that where all your time is going. now if you would just get some backbone and list something in your tersm like, "buyer must respond with their name and shipping address as requested in the winners notice. failure to supply this information in advance as requested will result in serious shipping delays"........then when they don't send it when they confirm receiving the winners notice you can send a quick reply "please email me your name and address as requested in the winners notice. thanks"...if that does not work i hold their item for 30 days from receiving payment, PERIOD. ...now i know you ask for responses to your winners notices. just based on your responses on this board, i know you do, so don't try and say otherwise.....aren't you presideint of the club??? the whiners club, vp is your biddy errr buddy tiggeressoflove.
please check this for spelling error and get back with me!
[ edited by nowwaitaminuteder on Oct 8, 2001 02:05 PM ]
posted on October 8, 2001 02:17:00 PM
besides the canadian postal order,there is also the world money order they can get from their bank,but it would cost them.
some banks will cash the postal order but you must ask them if there is a fee invloved,the fee can be like 15-40 dollars,so ask first if you are not sure.
the best is for her to use her cc ,she will get the best exchange rate.
posted on October 8, 2001 02:28:34 PM
nowwaitaminuteder
I have to agree with executive girl on this one. Short of harassing your buyers, there is no way you will ever get a response from some of them. And I really don't want to lower myself to harrassment.
I also have to ask you, why did you ask susan why she is selling on ebay? Why are YOU selling on Ebay? From the superiority you display, I assume that you started selling and EVERY transaction you have ever completed went smoothly, with absolutely NO glitches, and, of course, you knew everything BEFORE you started, and had nothing to learn.
I really do not understand why people come on these boards and attack and insult others who are just asking questions. Most people learn by experience, either their own, or others, and thats the general idea of these boards. To learn and glean information from those who have more experience. NOT to get insulted and or put down when one asks a question.
posted on October 8, 2001 02:32:30 PMnowwaitaminute
Are you famliar with what I say in my terms or in my EOA emails?
Didn't think so.
I **DO** ask for buyers to email me with their complete mailing address.
However, some don't, and I'm not about to beg them for that information.
In the 4 years I've been selling on ebay (and successfully, I might add), I have never had the problem of not knowing where to send a package due to a customer not emailing me their address. If they don't email it to me, it's sent with their payment. So, I must be doing something right.
You do what works for you... and I'll do what works for me. But don't bash others because they don't have the same policies that you do.
posted on October 8, 2001 02:40:15 PM
Nowwaitaminuteder..
You are suspended. Your ID was created purely for the purpose of disrupting these message boards.Since you signed on, almost all your posts have been rude and insulting to this community. I suggest you read the User Agreement and Community Guidelines before attempting to post again.
posted on October 8, 2001 02:49:12 PM
I would like to run some auctions international, and some auctions US only.
Is this a good idea, or do you think that would confuse people too much? I have thought maybe it would be better to do international with one ID, and US only with a different ID, but with some of my items I would like to run the auctions for both under one ID.
Also I have thought to only have them pay through Paypal, but after reading about the M.O. here, thought about doing that.
If I accept M.O., where do they state "Payable in US Dollars"? Sorry to sound dumb on this, but not dealt internationaly before and want to be sure to do it right.
I do a lot of business with Canadians and it's pretty much standard operating procedure for them to pay via Postal Money order. I've never got one in Canadian dollars so my assumption is she did sent the right amount. Cash these at any Post Office; some banks go cross-eyed over them, but they work fine for paying for ebay shipping!
I don't really understand why some Canadians assume that the shipping will be the same for them as for US customers. Would they assume that if they bought from France? I'm glad you were able to ship for the amount sent. Just this week I had a Canadian buyer tack on an extra dollar, assuming that would cover the cost to ship his book. Uh, nope, this was a heavy book and cost another $3.50! Come to think of it, he said he'd PayPal the difference and I don't think I've got it yet...
posted on October 8, 2001 03:02:06 PMaroundtheworldtreasures: I think selling internationally can only benefit a seller. But, if you're thinking of only selling internationally on some items, then I would suggest using 2 different ID's.
Often, buyers will click on "see sellers other auctions" - and if they first view one of your auctions that you DO list internationally, they may bid on another one of your auctions that you DON'T, not realizing that you don't sell internationally on all of your items.
And, for the ones you do want to list internationally, what I do is just put in my TOS that "all payments are to be made in US funds only". You should also repeat this in your EOA email. I've never recieved a payment that wasn't in US funds, but there's always a first time (like the originator of this thread has found out!).
Good luck!
[ edited by ExecutiveGirl on Oct 8, 2001 03:03 PM ]
posted on October 8, 2001 03:30:27 PM
I had a similar problem-Even though her Bank had US branches I could not cash or deposit it without paying a $40.00 fee- She sent me cash and I tore up her check but what I discovered was that international checks must be drawn on International branches of American Banks to be cashable without that fee-Makes no sense in today's international economy but that's how it works-
posted on October 8, 2001 04:07:51 PM
Hi-I'm home now and looking at the MO. It is pink. At the top it says "Postal Money Order Mandal-poste" No where does it say anything about USA. I'm feeling like a real dope now for even trying to deposit this. I'm probably going to have to eat this one, but for the future, what do I look for if they don't pay by Paypal?
I believe that MO might be in US funds.. I get the pink Int'l Postal MO's all the time. It doesn't say "$xx.xx US" anywhere? No "US" near the dollar amount?
Try cashing it at your Post Office. My post office told me they cash all int'l postal money orders.
Sniping works up a thirst"
