eastwest
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posted on October 11, 2001 12:32:06 PM
Ok this is what happend !!!
I listed product for 6.00 almost cost
auctions ended at 20.00
Used form letter to mail bidder threw automted service confirmed total. I also include my web site in the letter with over 400 items listed on web site.
Bidder found product on web site for 14.99 and wants a refund for the differnece they baught the product for ?? says I cheated them
says they would have baught the product off the web site if they new it was on the site for this price. That would be hard because we do not have it in any search engines or listed in ebay auctions
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computerboy
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posted on October 11, 2001 12:35:08 PM
Remind customer via email that their bid is a binding contract and that paymetn in full must be received for the auction.
Advise buyer to read ebay terms & conditions for further details.
Refrain from an additional correspondance for this individual after the notice, as it will not serve any productive purpose.
Best of luck to you. We've all been there..
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spittingcamel
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posted on October 11, 2001 12:38:23 PM
That is the risk of buying an auction. you put it out for less than your site. They bid it up. It was easier to bid than research & find it for less. Would any auction house in the world stop bidding because the bids are too high? They will probably cancel there bid & order off your site. You can then neg them & offer to the next highest bidder. You get two sales. I would wait until after they order & pay to neg though. You did not cheat anyone. They set the price.
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rgrem
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posted on October 11, 2001 12:41:19 PM
computerboy makes a point that would apply to many problems that are described on this board. ie. further communication is non-productive. Don't get mired down in what he can get for or what you have to get or any details. It just clouds the issue. good advice, computerboy.
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quickdraw29
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posted on October 11, 2001 12:52:02 PM
Why would the buyer feels cheated when he named his own price? I would email him and say the sale is void since he's trying to manipulate the bid price. I don't think this guy will pay up at $20, and by giving in it discredits the whole auction process.
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eastwest
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posted on October 11, 2001 12:58:00 PM
i wrote a nice letter and this was what they wrote back
hello ... i am sorry but i do not understand ... but i have already paid ... and what i would appreciate is fast shipping since i think perhaps at least i could have special service for the extra money ... you could have at least been polite enough to sign your email with your name ... please let me know when you ship ...
good luck with your baby ... sincerely,Bonnie
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capotasto
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posted on October 11, 2001 01:02:06 PM
This is why I put my web site stuff on ebay with a BIN at the site price (and a start price a penny less!)
And this is why when I have slow moving stuff on my site that is popular on ebay and I want to AUCTION it on ebay, I take it OFF my site.
You think you have a problem? Keep doing what you are doing and you will have many more. If you want to auction your site stuff, DON'T include your web address in your EOA.
edited cuz AW access is slower than molasses today and I didn't think it went in.
[ edited by capotasto on Oct 11, 2001 01:05 PM ]
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ahc3
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posted on October 11, 2001 01:11:02 PM
You can also remind them that if it sold for $6 and sold it, you would have honored their bid for that price, even though you sell it for $14.99 on your site. That's what happens in an auction, sometimes you get a bargain, sometimes you don't, it is the BUYER'S responsibility to bid what they are willing to pay. I've sold things way under value, and things way over. That is how it goes...
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marblehed
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posted on October 11, 2001 01:43:17 PM
Reminds me of an incident that happened to my Mom about 20 years ago. She went to an auction for a closed hardware store and got into a bidding war on a brand new wire rake (the kind you use to rake leaves). When the runner handed her the rake after she won the bid, she noticed the price tag on the rake was $2.00 less than her bid! She still talks about it to this day.
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roofguy
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posted on October 11, 2001 02:09:57 PM
To sell something at auction, and then point the buyer to where they could have bought it from you for less is to invite problems. What on earth might be gained? You've proven your buyer ignorant, and that achieves, at best, a customer who dutifully completes what has become a dispised transaction.
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Romahawk
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posted on October 11, 2001 02:29:39 PM
capotasto & roofguy:
I would also take the position that if your going to auction it take the item off your website or don't send your website address with your EOA notice. I don't mind so much if I get carried away a bit in a bidding war and then find some other seller or store had it a tad cheaper. I sure as heck would mind if I got in a bidding war over an item and then had the seller give me the address where they sold it cheaper. For sure that seller would end up on my list of people to avoid.
*
http://www.romahawk.com
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jrome
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posted on October 11, 2001 06:21:18 PM
Man, just sell it for $6 less. You probably violated eBay rules by promoting your website, and they might try to get you in trouble for it. Besides, if he likes your stuff, he'll be back for more if you cut him slack now. If you try to get the extra $6, you'll end up with a dissatisfied customer, or no sale at all. Don't get caught up in the principle of he should pay what he bid; it's not like it will happen again. It's only $6!
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eastwest
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posted on October 11, 2001 06:49:45 PM
I believe you can email your customers your web site after the auction is closed ???
99.9 % of the time my customers love the fact that they can buy over 400 more items on the web site and often add to there auctions.
If i list on ebay @ 6.00 and my retail is 14.99
I can not control what the product sells for , also i can not pull the product from the web site?? That would prevent others from seeing a product they might want.
It's just the way they emailed me, with a little searching this person could have found my site. All they had to do was go to my ebay me page and they would have found it in a snap
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