posted on October 16, 2001 08:52:58 AM
Sorry but my "happy hands" are a bit miffed this morning.
Some time ago (in a galaxy far, far away), I decided to quit offering PayPal. So, in the mistaken belief that my customers actually CAN read, I put "PayPal not Offered" in my TOS and, just in case they missed it the first time, again in my EOA.
Actually, in my EOA I explained (nicely, I hope) that PP payments would be returned. I did keep my PP account open since some of my long term customers use it & I'll occasionally offer it if a customer grovels sufficiently enough.
And, for the inquiring minds among you, I decided to drop it since I sell a pretty decent volume of items under $15 & the fees compared to BP weren't worth it.
I just got ANOTHER PP payment from a new customer who never even bothered to ask nor apparently read either my TOS or my EOA. Sooo, I've decided it's time to change the authorized emails on my PP account to delete the one I use on ebay.
Now, I know that won't stop people from sending it to my ebay email address, but I'd like some ideas how to respond to people (nicely is preferred but at this point, I'm willing to listen to not so nice options) who do when I refuse their payment.
posted on October 16, 2001 09:05:02 AM
Just create a brief, generic, form letter stating the facts. "I do not take Paypal. I accept only carnelian beads taken from the top of Mt. Kilimanjaro. Only the red ones too, the orange ones will be returned."
Just stick to the facts,
You always post the most professional, well-written, tactful messages here on the boards. I'm surprised you're having a difficult time with this! Petertdavis is right. Keep it professional. Try something like:
Greetings,
I have received notice that you have sent me a Paypal payment for the eBay auction XXXXXXXXXX. Unfortunately, I do not accept Paypal payments. Please cancel your pending Paypal payment and then send me payment by either check, money order, or Billpoint (or whatever types you accept). I look forward to receiving your payment and will ship your item promptly upon receipt. It is a pleasure doing business with you.
posted on October 16, 2001 12:39:58 PMeauctionmgnt
Why, thank you very much for your kind words. You are positively making me blush!
Lovely response. I will save it so the hands can be less miffed the next time it happens.
gs4
You are most likely correct. Best to take it out entirely of both. Then if they ask, I'll see if they sufficiently grovel.
Meanwhile, I'm still deleting my ebay email from PP & sticking w/strictly one of my other personal ones.
I went ahead today & shipped the item to the latest person who ignored everything & used PP. But I'm considering the following email to them:
Dear Myopic Buyer,
While both my Terms of Service and End of Auction announcement both clearly state I do not accept PayPal payments, I went ahead and shipped your item today.
Please read seller terms carefully. Other sellers may not be as flexible if you pay with methods they do not accept.
Sincerely,
Miffed Seller
Or should I just leave it be & let some other seller chew body parts off them when they try this with them?
posted on October 16, 2001 12:44:22 PM
I just checked the PayPal website. If you go into your Profile, way down at the bottom is a radio button you can click so that you can refuse payments the buyer initiates via the Send Money tab.
I've never seen this info. posted here before, so probably a great many people don't know about it.
So you don't have jump through hoops changing your PayPal email address anymore.
posted on October 16, 2001 01:04:03 PM
Eventer, I recently had a thread in here about this same problem.
Auction ended Tuesday night; TOS says we no longer accept Paypal.
Buyer emailed me Wednesday, and told me to "be prepared for a Paypal payment", as they were leaving on vacation, etc.
I responded immediately Wednesday with an email to remind her that we don't take Paypal.
On Thursday I got the dreaded "You have money" (or whatever the he!! it says from Paypal) email.
Emailed the customer to reverse or something. No reply.
Two weeks later, I hear from her. Sent me a copy of a letter from Paypal, that she couldn't reverse it, as it had been "claimed". (???????) And she didn't want to pay for it twice, whine whine.
I finally found out how to send it back to her (no thanks to Paypaldamon...another person on this board told me what to do).
I also read in here to change email address, but when I tried that, Paypal said I can only add an email address, and cannot change my primary address. So can you or can't you?
Needless to say, the dear lady still hasn't paid (this is from August). I've filed my NPB Alert some time ago, but haven't filed my FVF yet....just don't think I can take her ignorant neg right now, what with all my other problems.
Besides...speaking of my other problems....I can't file anything anyway!!!! Can't even leave positive feedback!
posted on October 16, 2001 01:08:45 PM
gc2, I'm not sure, but the "get around" might be to add a new email address, then delete the original one. I think this used to work, but I don't know if PP has changed it.
I've been reading your thread. Man, what a mess! I'm SO sorry! I'd go find the nearest computer geek in the area & pay him/her whatever they want!
I just removed one of my emails from PP w/o any problems. I'm going to try making another one the primary, then deleting the "old" primary and see if that works. If so, then you have a solution.
Also, check out BJGrolle's option which I also changed.
posted on October 16, 2001 06:54:28 PM
I recently changed my email with Paypal. Just added the new email address, made it primary, and deleted the old one. Took a couple of minutes.
Edited to add a word.
[ edited by Pamlur on Oct 16, 2001 06:55 PM ]
posted on October 16, 2001 10:54:20 PM
Just stick with the facts Ma'am......
I recently purchased an item, and out of "instinct" sent PP as soon as EOA arrived...4 days later I received a VERY nicely worded email stating that "we do not at this time accept PayPal"...no problem..out comes the checkbook, and off goes the payment...(BTW...the Seller did NOT mention payment options in the listing)....
Keith
\
I assume full responsibility for my actions, except
the ones that are someone else's fault.
posted on October 17, 2001 05:09:26 AM
I said before that the real problems begin when you decide to NOT take Paypal.
Good luck with it. You'll get plenty of people who know you don't want it but silently pay with it, then get PO'd when you say you don't want to accept it. Or, they be myopic like you said.
The best thing to do IMO is to say what you DO accept, like "checks, money orders, Bidpay" and leave out Paypal. But that won't stop them all.
I'd go find the nearest computer geek in the area & pay him/her whatever they want!