packer
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posted on October 16, 2001 01:19:10 PM new
Who is suppost to start the claim?
Me, the US Seller or the Canadian Buyer.
His widget arrived broke. My PO says he has to start the claim because he has the merchandise. He says I have to start the claim because I bought the insurance.
Quote from his e-mail:
you; The Seller and insurance contracter, you bought insurance for this shipment, it is your signature and your contract. I paid for the insurance and you bought the insurance.
Anyone know what my next move should be?
packer
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sadie999
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posted on October 16, 2001 01:27:21 PM new
edited cuz I'm being stupid today....
[ edited by sadie999 on Oct 16, 2001 01:28 PM ]
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harmonygrove
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posted on October 16, 2001 01:41:01 PM new
Packer,
Would suggest that you have the buyer return the item in its original mailing box (you'll need it for the claim). Once you get it, return the buyer's payment and deal with the USPS yourself. This will soothe the ruffled feathers of the buyer, it will ensure that the item was actually broken and it will allow you to handle the claim with your friendly local USPS folks. If its $50 or less, usually they will pay you on the spot. Takes care of a lot of headaches.
Good Luck!
HarmonyGroveAntiques
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Zazzie
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posted on October 16, 2001 01:42:48 PM new
How does a Canadian buyer submit a claim to USPS??? Maybe you should ask the post office how they go about doing it....there ain't no USPS offices north of the border so who do you take the item and packaging to for inspection??
Walk Like a Diva
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harmonygrove
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posted on October 16, 2001 01:49:28 PM new
Zazzie,
All the more reason to get the item back.
Never thunk of that...Duh!
HarmonyGroveAntiques
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packer
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posted on October 16, 2001 02:35:08 PM new
It cost $27.00 for shipping on that item. I'm certainly not going to ask the buyer to pay that much again to send it back and I'm for sure not going to pay for it.
My Postmaster said since insurance to Canada is accepted he would think that they would carry the forms nesscesary for claims.
How would that work if I was buying from a Canada seller and the thing got broke.
Surely the US and Canada work together on these things.
It was to late today to talk with the postmaster about this. Thats why I asked here.
packer
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wowwow85
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posted on October 16, 2001 03:11:03 PM new
i was recently denied insurance claims with 2 teapots i shipped to my customer in the midwest.
there was something fishy about the whole deal -customer bot 5 teapots and claimed 2 were broken.
one was described to be in such condition only if the whole carton has suffered severe blow,if so,then none of the teapots would have survived.
she refused to go to the post office as she did not want to stand in line and ex usps employee told her that all 5 would be taken away from her.
so after emailing me and called me stupid in 8 separate emails,she packed and insured the 2 broken teapots very carefully per usps guidelines and returned to me.
i took them to my usps and shipped her the replacement.
my insurance claim was denied ,reason is that no one on the other end has examined the teapots so there is no way to prove they were broken by usps on its original journey.
i thinki have been set up -she probably has identical teapots which are broken and she is playing a game of switch-a-roo,hence she refused to go to her post office and have them returned insured back to me.
i could play her game and took them to my post office and file claim saying i bot from her and now they are broken.
anyway,3 weeks after i sent her the replacements (these teapots are no longer made) she claimed she did not get it and wanted her money back.
she kept raising hell until i told her not only am i going to talk to usps fraud dept,i am also going to call her local police and reported theft in her neighborhood and ask some police to come out to her neighborhood and looked around.
i also gave her the insurance blue slip number ,finally she just said all has been resolved???
anyway,my message is -your buyer must take the piece to his post office so someone there can look at it and see it is brokem,else you will be like me,usps has canned letters for cases like this,no one on the other end has looked at it,so it does not mean it was damaged by post office.
TELL HIM NOT TO THROW ANYTHING AWAY AND TOOK IT TO HIS POST OFFICE,IF nothing else,you two can say one of the post offices have looked at the damage.
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wowwow85
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posted on October 16, 2001 03:21:39 PM new
more-
another reason usps likes to give when denying claim is that the outside box did not suffer any visible damage,
so your customer must take everything -box,item,packing every thing which came inthat box along with your insurance slip to the post office.do not delay .
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packer
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posted on October 16, 2001 03:49:54 PM new
Well I find this situation to be a little fishy as it was a set of 4 nesting bowls. I packed them to survive a WAR.
It happened that the small bowl(4th) had a manufacture decal defect and the middle bowl(2nd)had a slight scratch on one of the decal leaf.
Just so happens those are the 2 bowls he claims broke. 2nd one to smitherines and the 4th one in pieces.
I'd like to know how in the hell there could be such selective breakage?
The buyer has 356 positive feedback with no negs. So I don't know what to think.
packer
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spittingcamel
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posted on October 16, 2001 04:03:06 PM new
This may differ in Canada.
According to the 2001 US postal Regulations: If it is a "Complete Loss. OnLY THE MAILER CAN FILE FOR THE COMPLETE LOSS...
Either the sender or Addressee can file a claim for damage or partial loss."
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Zazzie
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posted on October 16, 2001 04:47:54 PM new
Good reason to use U-Pic.com for shipping to Canada. U-Pic considers Canada to be domestic shipping with the USA.
They must know something we don't 
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mrpotatoheadd
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posted on October 16, 2001 05:11:36 PM new
packer posted on October 6, 2001 01:42:39 PM
---------------------------------------------
I work for the Post Office.
I'm not sure what it says about the USPS when one of their employees has to come to AW to try to get some help regarding their policies, but it can't be good. 
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ragmop
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posted on October 16, 2001 05:57:04 PM new
Packer, all you have to do is go to the post office and ask for a claim form. Fill out the necessary information and attach the insurance slip (make a copy first for your records). The post office will handle it from there. When the claim progresses to his post office he will have to bring the item in so they can examine the packing and damage.
He is right in that since you bought the insurance in the states you must initiate the claim and only you can offer proof of insurance.
[ edited by ragmop on Oct 16, 2001 05:58 PM ]
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barbiej51
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posted on October 16, 2001 06:55:10 PM new
I would agree with ragmop. I am a postal clerk and deal with insurance claims. DO NOT LET THE PACKAGE BE SENT BACK TO YOU!!
That would void the original insurance. You as the seller, may originate the claim which will then be sent to the recipient for their part to be filled in. The post office there will have to fill in some about the condition of the package. Then it will be returned to your post office to be paid. You as the seller can decide whether payment goes to you or the buyer.
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packer
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posted on October 16, 2001 07:19:21 PM new
Thanks for the good advice. I'll talk to the boss tomorrow. Since our post office is such a hick place I'll probably have to go to town and get the claim form.
Even tho I do work for the PO we get next to no claims at our office. I don't think Denny has had to deal with to many himself. Although he did call the main office and the advise to him was for them(the buyer) to start the claim.
This better go smoother then the last claim I tried to make about a year ago.
What a nightmare that was!
packer
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