posted on October 22, 2001 06:35:17 AM new
I just looked at my feedback profile and noticed a recent feedback left. It bothers me for several reasons. I am wondering how to respond to it. This is the feedback:
shipment was slow after 911 attack. otherwise okay.
First of all.... let me mention that this was for an auction that ended on 9/10/01. The customer was contacted immediately, and was found to be an international customer (from Canada).
Secondly.... The payment from this customer was not received until 9/24/01 (two weeks after the auction end) and was immediately shipped the next day.
Finally... their feedback was left in my profile on 10/21/01. Five weeks after the auction close, and three weeks after I had shipped the item.
Obviously, I am rather upset that this feedback was left. Fortunately, it was left as a praise, so it does not hurt my rating... however I am not pleased with the content of it. My questions are as follows:
1) Should I respond to this in my feedback profile?
2) If so... what response should I leave?
3) Should I leave feedback for this customer?
4) If so... what feedback should I leave?
Bottom line, is I feel that I am being blamed for circumstances that are out of my control. I shipped the item as fast as possible, and yet this customer still was not happy. What to do?
posted on October 22, 2001 06:42:22 AM new
If you want to respond, use:
Pmt Rcd 9/24; Item Sent 9/25 TO CANADA
And let people draw their own conclusions.
Personally, I think seeing this response combined with the doofus buyer's remarks about the "9/11 attack" as coming across harsher on the buyer than the seller.
Anyone could see you shipped in a VERY timely fashion & the buyer was (passively aggressively) blaming you. The buyer comes off looking the worst.
Then forget about it & don't agonize over things out of your control, like feedback responses from buyers.
