posted on December 6, 2001 09:51:08 PM
Paypal has really goofed! They suspended our account for transactions that belong to another paypal account. Here is the email we received!
Your account has been restricted due to recent complaints we
have received regarding non-shipment of merchandise, or problems
with merchandise shipped. Specifically, we have initiated an
investigation into transaction on behalf of the buyer. To assist
us in resolving this matter and to remove the restriction on your
account, please us with the following information:
1. The item or service that was purchased and the value
2. The name and address given to you by the buyer
3. Whether or not you have shipped the item or performed
the service
4. If an item was shipped, the company used for shipping,
date of shipment, and tracking number of the shipment
5. Daytime and evening contact information
Complaints:
****Lee $177.00 11/9/2001 6:54:00 AM 12/05/01
Kel****in Weaver $65.00 10/23/2001 8:32:00 AM 11/14/01
Georgena Hol***head $85.00 10/23/2001 3:59:00 PM 11/11/01
*****.com Brian Moore $65.00 10/26/2001 8:47:00 AM 11/08/01
*****.com Chaudary Shahzad $75.00 11/1/2001 7:22:00 PM 11/13/01
****.ru Mike Bogomolov $65.00 10/30/2001 11:54:00 AM 11/15/01
andresh@wo*********dlandsnetworks.com Andres Hernandez $65.00 10/31/2001 8:35:00 AM 11/27/01
****.com Mark Loper $75.00 11/21/2001 7:06:00 PM 11/28/01
Any additional information you may have, including emails between
the buyer and you, would help to expedite the investigation process.
You may give us the information above by going to:
https://www.paypal.com/wf/f=ra_default
Thank you,
PayPal Account Review Department
The funny part is that I went into my paypal account and did a search for these customers and I have discovered these are not in my history trail. These customers belong to someother paypal account. So I dialed paypal an hour ago and they took the info and admitted on the phone that these customers are not in my database and then put me on hold. I am still on hold while I make this report. My problem is that we are in the middle of a $10,000 pay per click campaign with the major search engines and we orders rolling in left and right for Christmas gifts. Just today we have received 41 paypal payments. I am not really upset by the restriction which is normal at times for paypal. The bad part is our firm has pulled all of our paypal orders for the last 7 days and put them on hold for delivery pending this matter resolved. We do have regular merchant accounts and we are now prepared to email each customer to inform them there order will not be shipped due to this error by paypal and we will have the customer file a chargeback to get the funds from the account since we cant access them and we will have our customers order direct via our normal merchant account. This will be 200 plus chargebacks and could cause negative consequences for both firms. So as I am still on hold for such a large issue I wonder how many people will not get their gifts for Christmas?
posted on December 6, 2001 11:51:53 PM
Yes I haved emailed Damon but this happened late in the eve and most likely he has not had a chance to to see the email. I have called my staff in and we have allready pulled 120 paypal orders that were ready to ship in the am but as long as we are on restriction I cannot see shipping the merchandise due to this error on Paypals part. Plus I have about 50 sheets of transactions from the past week we are prepared to notify the customers there order is being held up by paypal and that they will need to make other arrangements to complete the payments. I really like paypal but sometimes they just amaze me with these issues.
posted on December 7, 2001 04:30:35 AM
you poor kid,I just have to say,i respect you as a business person for being so calm.I cannot believe it..i will remember you when i get upset over little foulups LOL good luck to you try to have a happy holiday
posted on December 7, 2001 10:30:21 AM
this is between you and paypal,if you are innocent and paypal admitted that you are innocent,and if you can get paypal to commit to a deadline when your account will be DEFROSTED and the fund in your account intact,i will ship the orders .
posted on December 7, 2001 10:48:08 AM
It would help if you know what account these erroneous payments were attached to. Contact one of the complainant customers and find out what PP account they sent funds to. Then you should be able to clear up the situation quickly. I have had numerous people send money to PP accounts with names one character different than mine. I often don't find out about it weeks later, when the buyer wants to know why they haven't received their merchandise.
Once a kind PP account owner was nice enough to contact me and tell me they were getting my payments. Good luck!
posted on December 7, 2001 10:51:15 AM
neither you nor paypal can afford to lose 200 bill paying customers.
i would keep trying to get in touch with someone at a higher level at paypal.
in a pyramid scheme ,crooks send money to each other and some of them may have bot from you and now you come up on the paypal radar screen .
