flowerj1
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posted on December 9, 2001 07:07:29 PM
A buyer bought identical items from me and another seller. She received the other seller's item and left negative feedback on my account by mistake. I haven't shipped yet because she sent a personal check and I was waiting for it to clear. I asked her to notify eBay to have it removed and mentioned I would not be shipping the package until it was taken care of. She is new to eBay and thinks I'm out of line to hold her package.
What would you do?...ship or wait?
Thanks for your opinion.
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dman3
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posted on December 9, 2001 07:34:03 PM
It is out of line to hold there item if they already paid after all if they paid it is there item not yours.
There is a good Chance ebay will do nothing for this neg you and the buyer will more then likely need to go through square rade to have the neg removed and pay there fees..
http://www.Dman-N-Company.com
Email [email protected]
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stopwhining
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posted on December 9, 2001 07:37:33 PM
you can leave an explanation to this feedback
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ahc3
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posted on December 9, 2001 08:05:28 PM
While I admit that there is a temptation not to ship, it is certainly not professional to not ship the item. You might also have to deal with a mail fraud investigation, because if I was the buyer, I certainly would cause you a lot of grief even with the feedback mistake. You don't have a legal right to hold shipment because you don't like what they said about you!
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NanasTurtles
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posted on December 9, 2001 10:26:52 PM
Have her post an explanation under the negative explaining the mistake and as soon as this is taken care of.....then ship..she paid for the item.....and mistakes do happen....when others go to see what the negative is in your history, they will see the explanation and understand....upsetting, but an honest mistake that the explanation will somewhat rectify.
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captian23
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posted on December 9, 2001 10:51:38 PM
You could always ship then neg her.
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NanasTurtles
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posted on December 9, 2001 11:15:19 PM
the above comment was not good advice.....2 wrongs don't make a right and she admitted that the feedback was posted as a mistake....
just have her post a follow up.....Posting a retalitory negative only reflects on you as a seller and she did follow thru and send payment which is the most important part when selling.....save the well deserved negatives for the deadbeat sport bidders.....
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DMRick
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posted on December 9, 2001 11:28:52 PM
Have things changed? It used to be that eBay helped out when an honest mistake was made. I thought that the person who did the wrong posting, could ask eBay to remove it..if she first posted the \"correct\" bad feedback to the person she meant it to go to, and showed eBay. Has this changed?
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dadofstickboy
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posted on December 10, 2001 07:45:18 AM
If she left the feed back by mistake she can more than likely get it changed. If you have her money and won't ship then she has no reason to change it,You deserve it!
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jsbrock
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posted on December 10, 2001 07:46:44 AM
Just as a buyer doesn't have to automatically leave a positive for merely receiving their item a seller need not leave a positive just because they were paid. Feedback is supposed to reflect the individuals experience with the transaction and I would say having your business reputation harmed by a buyer's carelessness might just deserve a neg. Might teach them to be more carefull.
That being said, I'd be screwed though since I always leave a positive as soon as I'm paid.
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sandvet
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posted on December 10, 2001 09:20:44 AM
Has she already left a negative feedback for the intended seller?
If she leaves the exact same negative feedback for the intended seller (EXACT typos & all), she can have the one left in error removed by emailing safeharbor. She needs to include all pertinent information from both accounts and CLEARLY state which feedback was left in error.
eBay will remove negative feedback left in error but only under these circumstances.
Sandvet
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flowerj1
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posted on December 10, 2001 12:58:33 PM
I want to thank everyone who responded.
Tomorrow is supposed to be ship day. So far she has not left negative feedback for the person she intended. And, she has not emailed me to let me know what she is doing about getting the negative removed. She cc'd me on the note she sent to safeharbor but the note did not give auction numbers (she said she couldn't remember them). I emailed her and gave her the information she lacked but I don't know if she send another note to them or not. If she did, she didn't cc me on it.
She left the neg a week ago. I posted a response on the neg. But that's not good enough...I want it GONE.
Thanks again for your input.
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mcjane
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posted on December 10, 2001 06:48:33 PM
flowerj1
I don't blame you one bit, I would want it gone too.
Imagine writing to safeharbor & neglecting to send proper information.
I would tell her if she doesn't take steps to remove the negative, that I would also have to leave her a negative. She certainly doesn't deserve positive or neutral feedback with her ho hum, I made a mistake attitude.
Say something factual like, Left me a neg in error, won't take steps to remove it.
Unfortunatly for you negative FB is far worse for a seller than a buyer.
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