I just spent almost 3 houts with an ATT tech at my house trying to get us up and going after the shut down over a week ago.
This was after spending hours and hours with ATT on the phone trying to get us reconnected. ATT keeps telling me that they show that we are connected but we are not. Soooo they finally sent out a tech who changed modems and cards and reloaded my Windows 98 etc. and still no connection.
After being on the phone with his boss for nearly 1 1/2 hours and trying everything humanly possible, they discovered that our area is still not connected and that after being with @Home for 5 years, the main office in Colorado says we are not even in their data base as a customer. This is odd as my credit card was debited by @Home every month and the work order slip the tech left with me shows service calls going back to 1996.
Just wondering if anyone else is still experiencing connection problems. I am so frustrated. I have really cut back on my ads because the dial up service I have is so
slow.
I just saw an ad for Direct TV DSL. Anyone have any experience with this service?
posted on December 12, 2001 03:03:21 AM
Yes. I've had it for over a year. My experience is that any connectivity problems are caused by the local telco (in my case Verizon)not properly setting things up on their end. When Verizon is working, it's great. That's about 95% of the time. Yesterday they knocked out my voice line. Fortunately, it didn't hurt the DSL line.
Wait times to get tech help are often several hours. They don't come out either.
I'm OK with it. They price is good. You might want to check out Speakeasy. Both of my sons, who are IT professionals, use it and really like it. I didn't know about Speakeasy when I made the move to DSL.
You have to be within a certain distance to your local telco's POP. Make sure you are or no amount of tech support will help.
posted on December 13, 2001 07:16:55 AM
Dear Maudit1:
I thought I wrote that letter! I had AT&T. Bad--Bad...Bad! Everything you experienced, I experienced - except in Illinois. AT&T bought out Mediaone a few years ago and it was downhill. In Sept. we were suppose to change over from Mediaone to @home. We were shut down because we didn't convert fast enough (and they didn't tell us). Had a tech come and help convert us. Then everything you experienced was identical to what we went through. We had to "release all" and "renew all" every 15 minutes in the startup to keep it up. It was the card, the computer,the modum, and maybe 9/11 that caused it - never AT&T .
I made phone calls to various DSL lines, and converted to Earthlink DSL. For me, its about the same speed as Cable and no shutdown. But I live in a large enough city to be not too far from the main telephone line. It is the same price as AT&T, and it has worked for 2 months so far. I get telephone tech support quickly in the beginning for set up and questions.
I still have AT&T on my second computer, which I will convert over with a Hub and Linksys to merge the two machines to one line. Then AT&T is out. I don't think they will get better. They milked the company and the customers. AT&T seems to have the same story for everyone. They lie, cheat, etc. but its never their fault. Its the people that run companies like AT&T are also the true terrorists of the world as far as money grabbing, deceiving, and manipulative, lies, and untrustworthy! Rather than fines levied on these CEOs when they do these things to the American public, they should be jailed or put them up before a tribunal !
Look elsewhere for better service!
So - you are not dreaming! Its hard to work around Christmas business with such poor service from your AT&T.
